I am Stumped!! (HDD not recognized)

Dell Inspiron 1545
January 21, 2010 at 08:48:02
Specs: Microsoft Windows XP Professional, 1.995 GHz / 3032 MB
First this is not the laptop as the details says it is.
This is my desktop. Gateway motherboard P4 2.4 Ghz HT 1GB Windows XP Professional. Anyway I have 2 160 GB drives.The BIOS sees the master and the slave. They ARE jumpered correct. The problem is Windows only see's my master drive. And yes the slave harddrive is formatted I just checked with a partition boot CD and it showed it formatted as NTFS. I did have the drive as master when I checked but I don't think it matters it showed it formatted so it is formatted. I put it as master to see what happens. I have come to the conclusion the drive may be bad? I am about to boot to a linux CD and get my info off I have about 95 GB of important info. I have seen crazy things before with computers but this beats them all. Just wanted some input on this has anyone heard of this? BTW i also have an external case to convert an IDE drive to external. The problem drive has never worked in that case it will not spin up in the case and other drives do work in it.

Jesus Loves You!

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#1
January 21, 2010 at 09:18:35
It is common to un-intentionally damage IDE data cables, especially while removing them - the 80 wire ones are more likely to be damaged. What usually happens is the cable is ripped at either edge and the wires there are either damaged or severed, often right at a connector or under it's cable clamp there, where it's hard to see - if a wire is severed but it's ends are touching, the connection is intermittant, rather than being reliable.
Another common thing is for the data cable to be separated from the connector contacts a bit after you have removed a cable - there should be no gap between the data cable and the connector - if there is press the cable against the connector to eliminate the gap.
80 wire data cables are also easily damaged at either edge if the cable is sharply creased at a fold in the cable.

Try another data cable if in doubt.
......

Some IDE hard drives, e.g. many Western Digital models, have TWO ways they can be jumpered as master. E.g. master (single), or similar, for when the drive is connected by itself on a data cable, and master (with slave), or similar, for when the drive is connected to a data cable that has another drive jumpered as slave.
If that applies to your case, if you have two drives on the same data cable and one hard drive is set to master (single), or similar, then the drive jumpered as slave is usually not seen properly.

Or - jumper both drives CS - cable select. The drive on the middle connector is then seen as slave, the one on the end connector is then seen as master.
Or, rarely, if you reverse which drive is master, which is slave, if they are not identical, then sometimes that allows both drives to be seen properly, when that did not work the other way.

The proper end connector on 80 wire data cables MUST be connected to the mboard - usually that's blue, but in any case it's the one farther from the middle connector on a 3 connector data cable.
......

Sometimes the jumper info on a label can be confusing - it may be upside down with respect to where the jumpers are. If the power connector is shown relative to the jumper positions, go by that, or consult the jumper info for the model on the manufacturer's web site. Different brands or different models made by the same brand may not have jumpers in the same places, and in some cases you do not need to install a jumper for one of slave or master.


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#2
January 21, 2010 at 09:38:39
I don't think the cable is damaged. Like I said I tried it in the external maybe you missed that because I added it when I edited the post. Also I tried it in an external case and also tried a promise ATA controller card. Both the external and the promise card were different cables. Just a few minutes ago the system was booted in windows. I heard a "click" I moved the mouse a little and the system was locked up. It has done this before and I try to reboot and it has boot failer. The same drives done this in another system with a different power supply so it can't be the power supply. Maybe a short in the slave drive caused the master to shut down and the system was halted.I just powered the system back up and now it is booting to windows took about 2 minutes to get past post for some reason. I sure wish I could get a newer desktop computer even if it is used I need a newer system.

Jesus Loves You!

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#3
January 21, 2010 at 10:01:51
"Maybe a short in the slave drive caused the master to shut down and the system was halted."

When it POSTs does it see both drives right away. You may have to press TAB or Escape to have an echo post to see all of the drives it detects. It sounds like your Slave drive is on the verge of failure. Clicking noises are never good. Does your BIOS support a S.M.A.R.T. disk diagnostics? If so I recommend running it.


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#4
January 21, 2010 at 10:08:34
As of right now it is not even showing in the BIOS. I have not touched it only turned the PC back on scence it locked up. It does not have S.M.A.R.T test in BIOS I do have some programs to test it.

Jesus Loves You!

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#5
January 21, 2010 at 10:11:35
I just connected the salve back up as master. No OS is on the drive so it does not boot I get some error about disk hardware configuration problem. And the BIOS does see it as master.

Jesus Loves You!

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#6
January 21, 2010 at 10:15:53
I am running GWSCAN Extended test from Hierens boot CD. The quick test completed with read element failer.

http://www.google.com/#hl=en&source...

Jesus Loves You!

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#7
January 21, 2010 at 10:32:49
Well there is your problem. You could try running a Diskrepair on it but I think you may have physical damage to the drive. Did you have important information on this drive?

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#8
January 21, 2010 at 16:13:35
"I tried it in the external maybe you missed that because I added it when I edited the post"

Yes I missed that.

"The problem drive has never worked in that case it will not spin up in the case and other drives do work in it."

It can't be detected if it doesn't spin. It usually must be jumpered or set to master, or master (single) if that applies.

"I heard a "click" I moved the mouse a little and the system was locked up. It has done this before and I try to reboot and it has boot failer. The same drives done this in another system with a different power supply ..."

"I just powered the system back up and now it is booting to windows took about 2 minutes to get past post for some reason."

It sounds like at least one of the drives is dying. When one drive on an data cable is malfunctioning, sometimes both drives are affected, and sometimes that causes longer delays than normal while booting, or even a forever delay.
Sometimes a defective drive on another IDE connection can cause the same things - I had a 32X Creative CDrom drive that did that.
Connect each drive by itsef as master or CS on a data cable. I suspect the slave drive is dying - it must spin.

Check your hard drive with the manufacturer's diagnostics.
See the latter part of response 1 in this:
http://www.computing.net/windows95/...

(thanks to Dan Penny for this link:)
Hard Drive Diagnostics Tools and Utilities
http://www.tacktech.com/display.cfm...

If you don't have a floppy drive, you can get a CD image diagnostic utility from most hard drive manufacturer's web sites, but obviously you would need to make a burned CD, preferably a CD-R for best compatibilty, on another computer if you need to.

If the hard drive itself tests okay, any data problems found can be fixed, one way or another.

If the bios can't detect it, the diagnostics can't either.


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#9
January 21, 2010 at 18:16:45
Ok I am home from work I let the test run when I left and just got home and it said.

ERRORS FOUND - THE DRIVE HAS BEEN REPAIRED.

Well we will see.

Jesus Loves You!

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#10
January 21, 2010 at 20:24:41
W.O.W I just posed the below message. For some reason it disappeared. Was it because I mentioned Jesus? Sorry to offend anyone but I am posting it again.

Ohh Thank you Jesus!!!! I fixed it!!!!

I was lucky I got the "bad" drive on the promise card. I am copying all my files over but getting some error messages. Maybe I can get it all copied. I tried again the bad drive in the external case. It does not spin I put my ear to it.

Jesus Loves You!

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#11
January 21, 2010 at 20:28:56
"It does not spin I put my ear to it."

It's dead then.


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#12
January 21, 2010 at 20:43:05
It's not dead it works in the desktop connected to its power supply. Also other drives work in the external case so the case is good that drive just doesn't work in the case weird I know.

<edit>
OK i just changed the IDE cable figured it was worth a try. On boot up it ran a check disk on drive D sounds like Windows is seeing the drive now It is in Windows I will check and post back tomorrow with results. I am going to bed. I still think the drive is bad because of the external case issue. It is still under it's 3 year warranty with WD so it's going back to them.

Jesus Loves You!

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#13
January 21, 2010 at 20:54:19
Changeing the cable worked. Thanks for the suggestion. With it connected to the promise card I was not able to see anything in one of the folders no files I had saved. Now that I got it as slave on the same cable as master I can see all the files on the drive I am still really puzzled if it is bad or not. But right now I am throwing the bad cable away so it doesn't get mixed up in my parts. Thanks again for all the help.This cowboy is going to hit the hay the cattle drive starts early tomorrow.

Jesus Loves You!

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