I have a Dell XPS 8300 i7 12 gig of ram and a 2 tb hard driver. My HP 2710 all in one printer was working fine up until I decided to find a work around to install the CD that came with the printer. Win7 gave me a message that said it was not compatible.
I went to Control panel and then to Programs and Features where I clicked Run programs made for previous versions of windows. I clicked not on the list and then clicked browse and pointed to the D drive and clicked the Setup. The software installed but when it came to the part where it asked me to plug in the usb cable, it was already plugged in. I unplugged it and plugged it back in thinking it would see the printer but it didn't. So I checked the box that said it did not communicate with the printer hoping it would detect on boot up. I rebooted and then when I went to HP Image Zone, it said the scanner could not communicate with the printer. I went to control panel and uninstalled the software. I tried scanning and printing but it won't work.
I went to Devices and Printers and now see my HP2710 but it has an exclamation point in a yellow triangle. I also see under Devices PC Properties my name followed by a dash and says PC and it too has an exclamation point in a yellow triangle. I don’t know if both are related but from what I can see, the printer issue might be driver related. When I go to HP’s website to download the driver, it says that the driver is already in Win 7. I put the Win7 OS CD in the drive but the only option it gives me is to install again. This is a new Dell system and it came bundled with software that if I do a system restore, it will wipe everything out. Is there a way I can do a setup and repair using the installation CD without having to do a complete install? I used to be able to do this in XP but I don’t know how to do this in Win 7. If someone can please help me, I appreciate it.