HP Officejet 7310 AIO print gibberish

Hewlett-packard Officejet 7310 all-in-on...
July 19, 2010 at 09:35:23
Specs: Windows XP
Please have a look at my attachment below to see what my printer is doing. It is printing the text fine however above every line of text there is some gibberish. If you zoom in enough you will notice the gibberish is actually the same letters as the line below it but just cut off and distorted. Not sure what to do about this. This is what i have tried to do so far:

Have a look at my printing output at the following link: http://www.andersonwebdesigns.com/s...

- reinstall software a couple of times
- clean print cartridges
- align cartridges
- the black printer cartridge was just put in.
- the color prints fine

I have installed the latest software for the printer as well. I am running the printer on a LAN cable. I installed it

USB first but changed over to LAN. Having the problem with either connection so thats not the issue.

Running Windows XP

It is an HP Officejet 7310

Not sure what to try next. Thank you for your help!


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#1
July 19, 2010 at 09:51:27
That's messed up. It looks like it's every second line the text doubles. I'd try a Callibration Test. It should be in the properties of your printer.

I've hadn't got much else to say. Are you still under warranty?

Asus M4A78-EM
AMD Phenom II X2 550 @ 3.11
Patriot PC2-6400 4Gig
MSI R4830
Seagate 160Gig SATA
Seagate 320Gig SATA
External 1T


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#2
July 19, 2010 at 10:00:34
Yes I have tried all options under properties with no luck. My printer warranty has run out as well.

Thanks for your advice!


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#3
July 19, 2010 at 12:14:59
Go to HP's website and see if they have a newer version of the software or drivers. If so, install it and see if it helps.

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#4
July 19, 2010 at 13:34:45
Yes I downloaded their latest version of the software and drivers but no change. Thanks!

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#5
July 21, 2010 at 02:05:03
So it's connected with a LAN cable, have you tried printing from another computer or another computer with the USB cable?

Have you tried a factory default for the printer?

Press and hold # and 3 while plugging in the power cord.

Note: For models that are not fax capable, press Plus (+ ) instead of # .

Asus M4A78-EM
AMD Phenom II X2 550 @ 3.11
Patriot PC2-6400 4Gig
MSI R4830
Seagate 160Gig SATA
Seagate 320Gig SATA
External 1T


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#6
July 21, 2010 at 07:04:13
I just attempted both of your suggestions however neither of them fixed the problem. Thanks!

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#7
July 21, 2010 at 07:08:09
Do you think I could have a faulty black ink cartridge? The color ink is printing just fine.

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#8
July 21, 2010 at 07:31:51
http://h10032.www1.hp.com/ctg/Manua...

There is nothing in the above User manual for this HP AIO that addressed the gibberish print output. I surmise this could be a mechanical problem that you can't fix yourself.

i_Xp/Vista/W7User


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#9
July 21, 2010 at 07:47:31
By the way someone at HP is waiting for your response at the following link. You should run the test page as instructed.

http://forums13.itrc.hp.com/service...

i_Xp/Vista/W7User


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#10
July 21, 2010 at 08:04:29
Thanks for the update. I didnt even receive an email from HP saying I had a reply..

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