I agree about HP support, they suck at the best of times...it's all $'s to them....you may have to bite the bullet and take it in to a shop to see why it's not working ...i myself would try a new AC adapter....even if the light is on does not mean that it is putting out enough power to charge the laptop...
Sorry had a new charger same thing. Both put out 18.5V. Someone said the AC DC board was bad, thats why it will work n battery as long as its charged up. Anyone had this happin ? (anyone know how to charge the battery without the computer)
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