HP Deskjet spooling errors from networked computer

October 23, 2012 at 09:24:30
Specs: Windows XP, 1.987 GHz / 735 MB
I have two home networked computers (both WinXP) using an HP Deskjet 4200. The computer connected to the printer died and I replaced it with an extra home computer (WinXP). I installed the HP software, shared the printer and did a successful test print page from each computer.
I can print webpages and documents successfully from the computer connected directly to the printer, but when using the networked computer I get an error on the directly connected computer "Spooler Subsystem App has encountered a problem and needs to close. We are sorry for the inconvenience." When clicking for more info, it states the following files will be included in this error report: C:\Docum~\Owner\LOCALS~\Temp\WER9cde.dir00\spoolsv.eve.mdmp and C:\Docum~\Owner\LOCALS~\Temp\WER9cde.dir00\appcompat.txt
I've downloaded both WinXP and HP printer diagnostic tools and they come up with nothing wrong. I even ran them with the error on the screen. How to I solve this problem? Thanks!!

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October 23, 2012 at 12:49:30
Mmm... Not something I'm really savvy on (at least that error message etc.) but do you really need to spool print jobs? I run my printers without spoiler involvement. Have you considered that option?

And a very long shot... On the affected pc have you got latest/current drivers installed for the NIC? Similarly all the updates etc. from MS?

And is the printer not capable of being networked directly, rather than sharing it from one pc to the other? Does it not have built-in networking options? If not consider a print server adapter, as that will allow both pc to access printer independant of each other.

D-link, Netgear, Linksys (aka Cisco?) all have them...

And HP used to produce some too...

One has to check a given adapter is compatible with you printer; often there models of printer not ok with one make or adapter but maybe ok with another... So wise to check carefully?

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October 23, 2012 at 15:01:05
I "googled" using your post header text as the string (search term) and found a few interesting hits... e.g.


though I note you have already done/run the diagnostics recommended in the above link.

However perhaps you can run a similar google trawl/search - using your post header text here as did I...?

I also found this one, which refers to win-7 but may also help you with an XP system - allowing for the inevitable differences in just where assorted places are in XP compared to win-7?


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