Hi,
I have an HP 2710 all in one scanner. I am able to scan from HP Director with no problem. However, when I pressed the scan button on the scanner, the display on the scanner reads:
You need to install or run HP software for this function. Press OK to continue.
I sent an E-mail to HP and the tech advised that I need to set the scan buttons in scan to settings. I followed their steps, clicked apply then clicked ok. I went to the scanner and when I pressed the scan button, several choices came up. I selected the option to scan to file. The 2710 appears to scan but then a message comes up that says there is no connection. I clicked the cancel button on the scanner and then pressed the scan button again. This time, the first message came up:
You need to install or run HP software for this function. Press OK to continue.
It's as if the scanner ignored the fact that I clicked apply to save the settings.
I am able to scan from the computer but not able to scan from the scanner. HP insists that I am not following their steps but I know that I am.
Does anyone else have this scanner? Did you have the same issues? How did you resolve them?
Thanks,
Veets
