Solved how to unlock forgotten WD HDD smartware password

December 20, 2011 at 12:44:43
Specs: Macintosh

I don't even remember if I installed the program on my Mac or not.... I just tried to access my external WD drive and found out it is locked, all my important info is there, I don't have the password.... What can I do?????

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✔ Best Answer
December 22, 2011 at 11:53:52

Send it to WD then. They implemented the security, they will know how, if at all, how to crack it.

The actual password will be stored on a chip within the drive hardware which itself will be encrypted. The driver that came with the hardware knows how to access this chip. It may be possible to reverse engineer the driver and work out how the chip is accessed but that is not a trivial task.

Stuart



#1
December 20, 2011 at 13:27:34

Search around or contact WD.

We don't know if you stole it or are trying to hack into your wife's drive or such.

1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.


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#2
December 20, 2011 at 15:50:24

That's the second question to-day on the same subject and the answer is the same.

http://www.computing.net/answers/ha...

Stuart


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#3
December 21, 2011 at 07:08:15

The best proof I have is in the the drive, pics, videos and files etc.... No one else ave ever used it before.... I really need to recover this info.....

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Related Solutions

#4
December 21, 2011 at 09:15:31

Contact WD. There is nothing anyone here can do and even if they can do anything they will want the drive in their possession. So you had better be sure there is nothing embarrassing or illegal on the drive.

Stuart


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#5
December 22, 2011 at 07:57:30

Nothing legal nor embarrassing in the WD..... If someone can help me please........... I'm willing to send it anywhere....

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#6
December 22, 2011 at 11:53:52
✔ Best Answer

Send it to WD then. They implemented the security, they will know how, if at all, how to crack it.

The actual password will be stored on a chip within the drive hardware which itself will be encrypted. The driver that came with the hardware knows how to access this chip. It may be possible to reverse engineer the driver and work out how the chip is accessed but that is not a trivial task.

Stuart


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#7
December 22, 2011 at 15:31:37

It also may be part of a chip on the motherboard and not just the drive.

1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.


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#8
December 23, 2011 at 09:05:23

thx..... I will contact WD see what they say..... one last question before a contact them............ when I instaled this program I can't remember if there is restriction regarding letters, numbers, a minim number of characters etc... Anyone know about this??
Thx to all of you

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#9
December 23, 2011 at 10:23:39

The instructions for the device will tell you that.

Stuart


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#10
February 4, 2012 at 09:17:31

my western digital hard drive stolen what can i do to recover some pictures from it

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#11
February 4, 2012 at 09:46:19

Nothing. If the drive was stolen the picture have gone with it. Unless the person that stole it is kind enough to download the pictures and send them to you.

Stuart


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#12
December 15, 2012 at 22:19:33

I had a problem with the OS on my Dell laptop that also had a HW problem with the keyboard. Thus, the password I entered ended up being something different that what I keyed. I sent the drive to WD and they could not do anything to help me. They told me to send it to Data Mechanics and after 3 weeks, they could not do anything to get around the password and recover the data. Every tech guy I know says the same thing...the WD drive encripts the data and even if you could get the raw data off of the drive, it would be of no value to you. The bottow line is...no password: no data!

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