How to get my computer to recognize the drive

July 24, 2010 at 21:05:43
Specs: Windows XP
I have a Quantum Fireball plus AS 40GB hard drive, 3.5 series. It is set to be a master, but is not getting detected by the computer or the bios. How do I fix this problem?

Also, there was a virus that brought up a "Anti-Virus" alert that stated the computer was infected (by itself). How do i also remove that from the hard drive in order to completely eradicate it.

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July 25, 2010 at 00:19:23
the drive works fine before but now it is not detected right?
Try to swap cables(data & power cables).
Try to install the drive on different channel.
Make sure both channels are enabled in bios.

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July 25, 2010 at 12:32:33
OK, i have done like you have said, swapped the cable's location and went into the bios. The computer is detecting the CD/DVD-Rom as the primary master(for some reason) but isn't detecting the hard drive at all.

As for the channels, could you please clarify more for me on that (I'm a newbie computer fixer).

Also, what type of settings would I have to put it on in the setup in order to get it to detect.

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July 25, 2010 at 13:20:22
You must get the computer's bios to recognize the hard drive.

Make sure all drive connections are set to Auto detect drives by the method Auto or LBA, or similar, in the bios Setup. If that is wrong, change that, Save bios settings.

The hard drive data cable should usually be connected to the Primary IDE header on the mboard, and if the optical drive is IDE, it should usually be connected to the Secondary IDE header.

Usually when the bios isn't recognizing a hard drive, either the jumper is set wrong for the situation, or you have a problem with the (IDE in this case) data cable.

Make sure you have the jumper (or no jumper) setting set correctly. Sometimes the label with that info that's on the top of the drive is upside down in relation to the back of the drive. If the label shows where the power connector is, go by that relative to the jumper. If in doubt, you may need to look up the jumper info on the web.

If there is another drive on the same data cable, you may need to change the jumper setting for the hard drive, or the other drive.
Check your IDE data cable.
See response 4:

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