Solved How to get 3-month-old Western digital HDD replaced locally

Asus P5gd2 premium motherboard
July 28, 2013 at 00:05:39
Specs: Win 7 64, 4
Well, I bought a Western digital HDD 3 months back and now it is not working and I wish to get it replaced.

I registered the product with WD and from there website I could understand that to claim warranty, I have to register the product with RMA and send it to them and wait for about 20days.

Now I am not feeling very comfortable with sending my HDD, So I wish to know if there is some service from them where I can go in and get it replaced, ( I dont mind waiting though)

If there is a service similar to that how can I know which is the nearest to my location.?

Thanks for looking.

*English is my second language. :)

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July 28, 2013 at 00:41:44
✔ Best Answer
Where did you buy the disk? In many countries (my own - the UK - being an example) faulty goods are the responsibility of the retailer. If I buy a hard disk from PC World and it goes wrong then, whatever the Western Digital warranty says, I take it back to PC World for replacement.

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July 28, 2013 at 01:49:13
I bought it from a whole saler, ie that shop only takes products in return only if it is faulty within a week, and the prices are lower than retail prices.
So I cant go there..

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July 28, 2013 at 01:55:40
If your discomfort in sending it back is due to the uncertainty of it getting there just package it like you want it to get there ( I wish newbie ebay sellers would do that. I guess it takes them having to make a refund or two before they figure that out.) and send it with tracking information. I've had to send a few back and never had any problems.

If your discomfort is due to what's on the drive, well if it is actually bad I wouldn't think you'd have anything to worry about. They have better things to do than take time to try to recover anything on it.

If you do send it back you should probably first download their drive fitness software and run it and include the results with the return. The last time I returned one that was recommended but not required. Things may have changed since then.

Or as ijack says, the place you bought it from will often have a separate warranty or might just replace it anyway since it's only 3 months old.

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Related Solutions

July 28, 2013 at 04:28:17
Most retail stores (USA) would handle the return for you. Some might sell enough of the product to just replace it. Most online shops would replace it within a time frame, probably 30 days. Whether you send it back or the store sends it back, it is going the same way. If you are worried about security or confirming they received it, use UPS, FedEx, or the Post Office's more expensive services where you have insurance and tracking on the package. You can track the package online and know when it is received. When they receive it, you can then contact WD by phone or email, give then the tracking number, and get an estimate of how long until they would need to send the replacement. You can also request that the replacement tracking number be emailed to you so you will know when to expect it back.

You have to be a little bit crazy to keep you from going insane.

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July 28, 2013 at 05:48:11
Okay, so no reply in regard to service center,.. then I should using that sending in method.

Thanks for your replies, Now I know how to send it exactly.

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July 28, 2013 at 06:47:19
"Okay, so no reply in regard to service center"

If it was an option, it would say so at the WDC website. Just follow their RMA instructions to the letter:

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July 28, 2013 at 07:40:21
According to the warranty policy the RMA process is the only one that is set up to deal with defects. There doesn't appear to be a service at the local level. IF you wanted to inquire directly, have you considered

edit: missed the last post from riider,
:: mike

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August 16, 2013 at 07:03:23
today I followed the procedures. and I get more options as a followed the instructions.
There was options for

1. droping it at specific location. (nearest one was 25km away)
2. pickup by some courier agent at a comfortable date from my doorstep
3. Sending it directly to their address provided

I followed 2nd method. I hope they will come to pickup soon.

gave the first reply as best answer.

Thankyou every one for replying.

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