how to fix Eee pc 900 series Atapi incompatible issue

May 30, 2014 at 01:42:42
Specs: Windows XP
Friend brought over his Eee pc series 900 net book and handed it to me the shade tress computer repair nerd and said hey babe can you fix my toy it will not boot up at first it said the NTDLR was missing and then it said the ATAPI was incompatible I have went into BIOS and disabled the boot booster and on start up I have repeatedly hit the f-9 button I seem to be getting nowhere is there anyone out there that will be willing to offer me some free assistance & or advice my email is <removed> I am not getting paid myself to fix this device just receiving the satifactation of making a friend or so called friend put a smile on their face when I tell them next device will cost an arm & leg plus a few toes... lol

edited by moderator: Removed email address -Razor2.3

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May 30, 2014 at 02:20:44
Hi Felicia...

Pending advice to help resolve the problems you post... First delete your email address from your post. Putting an email into an open, public forum is asking to be spammed, targeted by scams, spoofers etc.

Also we don't normally respond to calls for help in private emails; but post suggestions and solutions in open forum.

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May 30, 2014 at 06:03:15
This is a laptop...? I ask that as there appears to a 8.9inch netbook too with similar designation...

Regardless - it has a hard drive (maybe even an SSD)?

Does the bios show a HD to be present? If not...

It "may" be that the drive has been dislodged slightly and thus no-longer connected properly to its connector - which may be a very short ribbon system, or a fixed socket on the edge of the motherboard.

If you are happy to go looking...

Remove all power - battery included. Locate the cover (on the base) for the HD assembly and remove it carefully. Use the correct size and type of screw driver; note carefully which screws comes from where - and ensure each goes back whence it came... Sometimes the screws look the same but differ slightly from on another... (Macbooks are like that)

Once inside...check that the HD assembly is securely in place and that the drive is firmly seated into the connector - whichever style it is.

Replace cover and power up?

Pressing the F9 key is to activate and run the factory restore routine; which "will" WIPE everything on the drive and reset it to factory gate/delivery state... So if there's anything on the drive to be saved first (precious personal files - music, photos, letters and who knows what...) - do NOT activate the F9 process. At least not until one has either managed to get the system to boot OK again - and then copied all that "stuff" to external storage (tyically DVD); or recovered (as in copied to external storage - typically DVD) the personal stuff via another method first.

Copying 'stuff" can be done in a couple of ways... But first check if the drive is actually physically connected properly as above; and then also after checking the physical connection - check to se if the bios finds/recognises the drive again.

Again avoid the F9 routine at this stage...; for the reason above.

message edited by trvlr

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May 30, 2014 at 06:51:51
Sounds like a bad HDD. Reseat drive to ensure proper connection, and verify the BIOS isn't configured to treat the device as ATAPI. If that doesn't pan out, inform client all data on the drive is considered forfeit. Ask about backups. (Doesn't have any.) Replace with new drive. Put old drive in an external enclosure, and see if you can recover any data. If drive is no longer recognized as a valid ATA device, it's probably toast.

How To Ask Questions The Smart Way

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May 30, 2014 at 07:11:41
Ty for you response. Who can I email to get the help I am seeking

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May 30, 2014 at 07:18:04
It is a netbook 900 XP SD

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May 30, 2014 at 08:34:30
Posting as you are (here) now is one way...

When you have checked the drive is properly connected - remember it's a portable/netbook and occasionally such things as drives and even RAM can become slightly dislodged... - replace cover and power up again.

This Youtube video shows how to access RAM and the SSD (Solid State Device/drive) that likely is in your netbook...

Suggest you view it carefully at least once through; perhaps even twice. Then - after removing any/all power using the correct size and type of screw driver - carefully remove the screws and cover... then check the drive is securely installed. Do this by gently pushing it if possible against its connector/socket. If you feel "really keen..." maybe actually remove the SSD and then re-insert it. Then replace cover; and power up.

Remember - first remove all power including battery before going inside and removing or adjusting any installed components.

This is the manual (download) for the netbook; useful to have and read...?

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May 30, 2014 at 14:45:33
Come back here whenever you like and most likely someone will respond to your comments or further questions. That's how it works on this forum although Google might find one that uses email, but it is unusual.

Always pop back and let us know the outcome - thanks

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