how do you get sound back on your computer

February 19, 2011 at 08:14:32
Specs: windows xp 2005
i have plugged in speakers with a bass sub woffer and have no sound. i tried my old monitor that has speakers on it and it also does not work. i switched the settings each time for monitor/ external speakers and still nothing. they both work on my other system. i looked in devices ares and nothing is on mute. the master control volume is full. i switched the settings for the rear ports and also tried other ports still nothing. the speakers are hooked up right and they are plugged in. all volumes are on. im not a computer wiz and do not understand that much about them, im learning as i go along

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#1
February 19, 2011 at 08:54:41
Tell us the make and model of your brand name system, or if you have a generic desktop system, the make and model of the mboard.

The specific model of a brand name system is shown on a label on the outside of the case somewhere, or it can often be determined by going to the brand name's web site and loading a program they have available, if Windows is still working, on the subject computer.

If it's a Dell computer...
Go here for how to find the Service tag "number":
http://support.dell.com/support/top...

Tell us what it is.

If it's a HP or Compaq computer.....
Go here:
http://partsurfer.hp.com/search.aspx
Scroll down a bit.
Look for the similar label on the outside of your computer.
Quote the specific model number - that's at the end of the first line.
Quote the Product number - that's on the third line.

The model, sometimes the make, of a mboard in a generic desktop system is usually printed on the mboard's surface in obvious larger characters, often between the slots.
.........

Is the sound adapter built into the mboard, or if this is a desktop system, are you using a sound card installed in a mboard slot ?

Problems with sound don't happen spontaneously.
At what point did it stop working ? After you did what ?

The most common reason for problems like yours is the sound software was not installed properly,
OR, if you have a desktop system that has onboard sound and you have a sound card installed in a mboard slot, you have software installed for both sound adapters but you have Windows set to use the sound adapter that there are no speakers plugged into.
........

The following assumes your sound adapter is built into the mboard.

How to install your sound software, or un-install your sound software and install it again, the right way.....

See response 2:
http://www.computing.net/answers/ha...

The procedure is the same as in that except for...

Download the specific sound software installation file you need, from the brand name system's web site in the downloads for your specific model,
OR, if you have a generic desktop system, from the mboard maker's web site in the downloads for your specific model.

- in XP you remove any existing sound software in Control Panel - Add or Remove Programs

- Device Manager is here in XP:

RIGHT click on My Computer - Properties - Hardware - Device Manager
..........


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#2
February 19, 2011 at 09:10:44
it is a HP desktop pavillion a1234n product# el464aa aba s/n mxk6100p1b product key r79kr-q9d88-tbwfm-2d4yy-mt2yq i have no idea about the mother board i lost all my files and had to have my computer restored all my icons on my desktop vanished, everything was still there just in different areas everything is working fine but no sound.

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#3
February 19, 2011 at 14:13:10
Who restored your computer's software ?

If it was a professional that you paid they should have installed the sound software for your system the proper way.

Whoever it was, it sounds like they didn't.

Look in Device Manager.
RIGHT click on My Computer - Properties - Hardware - Device Manager

Is any device flagged with a yellow ? or a red X ?

If yes, tells us which ones, tell us what they are beside.

Open up the Display adapters category.

Do you see ATI Radeon Xpress 200e or similar there ?
Are there two listings for it, or one ?
....

RIGHT click on a blank part of your main desktop screen
choose Properties - then the Settings tab

Do you see Plug n Play Monitor on ATI Radeon Xpress 200 or similar there?
Do you see two display screens there ?

...........

I didn't ask for the serial number and it's of no use to me or to you, except in special circumstances.

Product Number : EL464AA
Description : HP PAVILION A1324N HOME PC


HP Pavilion Media Center a1324n Desktop PC (home support page):
http://h10025.www1.hp.com/ewfrf/wc/...

Software and Driver Downloads
http://h10025.www1.hp.com/ewfrf/wc/...

Select XP, click on Next

select Show all

Download:
Spring 2006 Original Realtek High Definition Audio Drivers
File name: sp26600.exe

Scroll down to Driver Graphics (2)
Download the first
ATI Radeon Xpress 200 Graphics Driver Update
File name: sp26790.exe

Scroll down to the first Original Drivers (1)
Download:
Spring 2006 Original Realtek High Definition Audio Drivers
File name: sp26600.exe

Scroll way down to the second Original Drivers (3)
Download:

Spring 2006 Original ATI Chipset Drivers
File name: sp26608.exe

If Device Manager shows a problem with the Modem, download this:

Spring 2006 Original Agere Modem Driver
File name: sp26612.exe

If Device Manager shows a problem with the Network adapter, download this:

Spring 2006 Original Realtek LAN Drivers
File name: sp26609.exe
................

At the very least, to get your sound working, you need to install

Spring 2006 Original Realtek High Definition Audio Drivers
File name: sp26600.exe

the proper way, to get your sound working.

See the info in the latter part of response 1 for how to do that properly.

You could also then install the update.
(I don't know if it will get your sound working if you install only this - updates often require that the original software has already been installed)

Realtek High Definition Audio Driver Update
File name: sp26726.exe
.........

If it was an amateur who re-installed your software......

XP doesn't have the drivers built in for most things that first came out after XP was first released, circa 2001, and it doesn't have some of the drivers built in for things made before that.

Whenever you load Windows from a regular Windows CD (or DVD) from scratch, after Setup is finished you must load the drivers for the mboard, particularly the main chipset drivers, in order for Windows to have the proper drivers for and information about your mboard hardware, including it's AGP or PCI-E, ACPI, USB 2.0 if it has it, and hard drive controller support. If you have a generic system and have the CD that came with the mboard, all the necessary drivers are on it. If you load drivers from the web, brand name system builders and mboard makers often DO NOT have the main chipset drivers listed in the downloads for your model - in that case you must go to the maker of the main chipset's web site, get the drivers, and load them.

In this case your main chipset drivers are:

Spring 2006 Original ATI Chipset Drivers
File name: sp26608.exe

If they have already been installed, there is an entry in Control Panel - Classic View - Add or Remove Programs for them, probably starting with ATI, other than ATI Display drivers or similar.

If you don't see that, install the Spring 2006 Original ATI Chipset Drivers.

(It probably does no harm at all to install them even if they've already been installed.)
......

If Device Manager shows a problem with the modem, install this:

Spring 2006 Original Agere Modem Driver
File name: sp26612.exe

If Device Manager shows a problem with the Network adapter, install this:

Spring 2006 Original Realtek LAN Drivers
File name: sp26609.exe
.............

If you still have XP MCE 2005 on this computer, it already has SP2 updates integrated into it.

Go to System Information
(e.g. Start - Run - type: msinfo32 , click on OK or press Enter)

On the right side of the screen, if it says Windows is SP2, you need to load SP3 updates.

See Response 6
http://www.computing.net/answers/wi...
starting at
"If your XP CD does not have SP3 updates included, the best time to load them is right after you have installed Windows from scratch...."


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