|Tell us the make and model of your brand name system, or if you have a generic desktop system, the make and model of the mboard. |
The specific model of a brand name system is often shown on a label on the outside of the case somewhere, or it can often be determined by going to the brand name's web site and loading a program they have available, if Windows is still working, on the subject computer.
If it's a Dell computer...
Go here for how to find the Service tag "number":
Tell us what it is.
If it's a HP or Compaq computer.....
Scroll down a bit.
Look for the similar label on the outside of your computer.
Quote the specific model number - that's at the end of the first line.
Quote the Product number - that's on the third line.
The model, sometimes the make, of a mboard in a generic desktop system is usually printed on the mboard's surface in obvious larger characters, often between the slots.
A sound adapter, or any device adapter that's built into the mboard, IS NOT A CARD !
Do you have just the onboard sound adapter or more than one ?
If you have only the onboard sound adapter, it's probably already enabled in the bios.
If you have installed Vista from scratch the drivers and associated software for the sound adapter may NOT be built into Vista.
You must get those for your brand name system model or generic system mboard model and install them the RIGHT way
If you HAVE installed the drivers and associated software for the sound adapter, you may NOT have installed those the RIGHT way .
See the end of this post starting at...
"- or the RIGHT drivers and associated software for the other sound adapter were NOT installed the RIGHT way "
If you have more than one sound adapter
Windows 95 and up have no problem with more than one sound adapter being installed on a computer, but Windows can only use one of them at a time.
When you have more than one sound adapter,
- whichever sound adapter you installed the drivers and associated software for last becomes the default sound adapter Windows uses.
- if you want to change which sound adapter Windows uses if the default sound adapter is not what you want to use, if the drivers and associated software for each sound adapter have been installed, in Vista you can go to Control Panel - Classic view - Sounds - Playback and RIGHT click on the icon for a sound device that does NOT have the green checkmark, and choose Set as default device
It is NOT necessary to disable the onboard sound when you also have another sound adapter, the other sound adapter will work fine anyway, but you have the option of disabling it if you never want to use it.
When your sound isn't working in Windows when you have more than one sound adapter, whether the other sound adapter produces sound has absolutely nothing to do with whether the onboard sound adapter is enabled or disabled.
- you have the speakers connected to the correct jack or jacks,
- the right sound adapter has been set to be the default sound adapter Windows uses
the problem is usually either
- the RIGHT drivers and associated software for the other sound adapter have NOT been installed - e.g. they may NOT be built into Vista and the sound will NOT work after you have installed Vista from scratch. You must get those for your brand name system model or generic system mboard model and install them the RIGHT way
- or the RIGHT drivers and associated software for the other sound adapter were NOT installed the RIGHT way - this is VERY common.
Unless the instructions for installing a device tell you otherwise......
(this ALWAYS applies to sound adapter software.....) .
You DO NOT install drivers for a device while booting into Windows, if the software for the device has not been installed yet - when Windows detects a generic device or New Hardware while booting, you allow it to search for drivers, it doesn't find any, and it wants you to show it the location of the drivers - CANCEL that, continue on to the desktop, and install the software for the device using the proper installation from a CD or the proper installation file that you downloaded from the web.
The same applies no matter when Windows finds New Hardware !
(The following also applies if you want to re-install the sound software)
If you DID install drivers that way, go to Control Panel - Classic View - Programs and Features and Un-install the software you installed, reboot, DO NOT install drivers while booting.
If there was nothing to Un-install there, or on any case, look in Device Manager (reboot at least once first if there was something to Un-install there) , and if the sound device is still listed, RIGHT click on it and Un-install it (that may take a while).
If it was still listed in Device manager, reboot at least once after you have un-installed it.
DO NOT install drivers while booting, and then install the sound software the right way !
Continue on to the desktop screen, and install the software for the device using the proper installation from a CD or the proper installation file that you downloaded from the web.
Where is Device Manager in Vista and Windows 7 ?
Double click on the Computer icon, click on System properties in the top bar, Device Manager is on the left.