how can i reset Asus laptop HDD password?

January 24, 2011 at 06:22:35
Specs: Windows 7, 4G

im using a ASUS laptop, and forget the hard drive password
i reset the cmos, after that i could logon windows but when i swich off the laptop for more
than 3 times it just freeses, please can some one help me on how to solve this probelem?

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#1
January 24, 2011 at 08:13:21

Wither contact whoever you acquired the laptop from and ask then what the password is or contact Acer with proof of ownership and they might tell you how to unlock it.

Hard drive passwords are a security device specific to laptops because laptops can easily be stolen. The hard disk is matched to the hardware in such a way that it makes it difficult to use without the password.

Stuart


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#2
March 8, 2011 at 10:15:43

Hi StuartS,
I have a similar problem. My mom (78 y/o) is getting this prompt on a laptop I bought her a little over a year ago. I ended up buying her a desktop because she wasn't happy with the laptop size and gave it back to me. I can prove I own it, Who is Ace and how can I message him too?
Thanks!

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#3
March 8, 2011 at 10:20:18

ASUS, not Ace, is a computer manufacturer. A quick search in Google will give you the local contact for ASUS.

Stuart


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Related Solutions

#4
March 8, 2011 at 10:33:27

oh, ok.. (hence the name I chose for this site)..

well, this is a Toshiba and they practically had my blood pressure up a couple of days ago! They want you to send it to them and pay a fortune. Is the HDD built in username something my mom would have entered at some point after she first got it home or does it come from the factory? (and thank you for your quick reply)


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#5
March 8, 2011 at 10:55:19

Your best choice is to send it to them or to find another place that can do the same thing cheaper.

See response 2:
http://www.computing.net/answers/ha...

See response 4:
http://www.computing.net/answers/ha...

See response 4:
http://www.computing.net/answers/ha...


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#6
March 8, 2011 at 11:32:30

Thank you Tubesandwires. I am trying to follow your trail of help here and if I understand this correctly, if she can't remember the pw, we will have to buy a new hard drive and mother board and install (or pay to have this done)?

I can get through the first one (boot up) .. but then it asks for the "built in HDD user pw". I rebooted and did F2 and looked and it shows that this is "Registered". Does that mean at some point she put a pw in? Also, would that be the pw that she used to log into windows every time?

If that is the case, then I think I know WHY she forgot it. (Again, she is 78). My brother lives in another state and was worried about her downloading or getting a virus and he installed an OS called Ubuntu and so she hadn't been asked for the other one for a long time. She hated Ubuntu and when she tried to remove it/switch back to Windows is when we started having this problem.

I know that any pw she makes up has to do with her dogs names and she's had 3 in the past year and adds numbers and weird combos to their names.

I've been up all night trying every combo of those mutts names with numbers but as you know, after the 3rd try...


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#7
March 8, 2011 at 14:28:21

You need to understand that we get frequent requests about how to remove passwords that were set in the bios from laptops, we suspect the vast majority of the requests are from people who shouldn't have the right to remove it / them, and we have no way of confirming you are who you say you are.

The last sentence at the last link referred to in response 5 states that there are other illegitimate ways of removing passwords but the rules of this web site forbid us from telling you about those.

You MAY be able to get a local technician who works on your brand of laptop to remove the passwords for a reasonable fee, if you can convince him in person that you should have the right to do so.
.....

"if she can't remember the pw, we will have to buy a new hard drive and mother board and install (or pay to have this done)?"

They don't have to be new, and the maintenance manual you need to tell you how to take apart the laptop properly without damaging it is often free on the brand name's web site, or available free or for a small fee on the web, so you can replace the mboard yourself if you're handy.

"then it asks for the "built in HDD user pw".

That's what I call the hard drive access password.
Usually that was set in the bios Setup. There are some third party programs that do the same thing, but the situation is usually the same because you can't do anything to or with the hard drive unless you know the password.

"I rebooted and did F2 and looked and it shows that this is "Registered"."

I have no idea what that indicates. The few laptops I've fiddled with had no passwords at all.

"Does that mean at some point she put a pw in?"

Possibly. Someone did.

"Also, would that be the pw that she used to log into windows every time?"

Not unless it was the same for both.

There are many ways the password used to Logon to Windows can be removed or changed, but you have to do things before you do that if you don't want to lose personal data. The Administrator user shown when you boot into Safe mode usually has no password, and in that case you have several options regarding fixing the user password problem. Or you can just install Windows from scratch, the no-brain solution, but usually that's un-necessary and short sighted and you lose all the personal data unless you copy it to elsewhere before you install Windows. You can't do any of that if the hard drive has a hard drive access password, or if the laptop has a computer access password, that you don't know.

"If that is the case, then I think I know WHY she forgot it. (Again, she is 78). My brother lives in another state and was worried about her downloading or getting a virus and he installed an OS called Ubuntu and so she hadn't been asked for the other one for a long time. She hated Ubuntu and when she tried to remove it/switch back to Windows is when we started having this problem."

The operating system installed on the hard drive has nothing to do with the passwords set in the bios Setup of the laptop. If the password(s) was(were) there she would have had to enter a computer access or hard drive access password or both even when she used Ubuntu, every time she used the computer after the operating system Shut Down the computer. She / whoever may also have had to enter it / them when she / they restarted the computer.
Is it possible your brother might know the passwords ?

How old she is is not relevant if she has a good memory. My Mom is 84, my Dad 85. My Mom might have a problem remembering a password but my Dad wouldn't.
You're supposed to use a password that's easy to remember because it's been something familiar to you for a long time. Neither of my parents have a problem with their long term memory.



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#8
March 8, 2011 at 15:46:32

Wow, well thank you for all of the information and taking the time to try and help us. I can understand about the problems with stolen laptops and not wishing to help in situations like that.

You're parents are fortunate they still have a sharp memory, my mom's always has been also, until the past few years.

Having said that... I wonder if I should set up the HDD user pw on her new one and keep it with my pws, just in case, if anything, it will prevent someone else from adding one and forgetting it.

She has already resolved that her personal data is lost, we were hoping it was something fairly simple to fix.

Thank you again for your help, patience, and understanding :)


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