how can I find out what brand is my keyboard installed in my

November 24, 2014 at 11:05:42
Specs: Windows 8.1, AMD E1-2100 APU w/Radeon HD Graphics
I have a new HP 15 laptop with Windows 8.1 (Which sucks!) and my installed keyboard is not operating correctly. Most of the time, when typing, it "skips" "does not type letter pressed" seems at times to work when keys are pressed HARD and DIRECT which is driving me crazy! I thought if I could find out the brand name of the keyboard there may be a driver update available. I have read in researching the issue that apparently this is a known problem with this laptop by the manufacture HP.

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November 24, 2014 at 12:25:14
Not what you asked but sometimes if you tap each key very firmly about 12 times (with the power off) it can clear the connections, for a while at least. If it helps you do the same again concentrating on the particular remaining keys that are playing up.

I doubt a driver update would help, it sounds like a bad keyboard. Drivers don't suddenly go out of date and give issues if a computer has been running OK previously, although they could corrupt.

Always pop back and let us know the outcome - thanks

message edited by Derek

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November 24, 2014 at 13:54:54
Is this laptop still under warranty? If so, contact HP tech support about replacing the keyboard.
Was there ever any liquid spilled on the keyboard? It is sounding exactly like a spilled liquid (Juice, Coffee or tea with sugar, etc.). If so, then you need to remove the keyboard from the laptop, rinse the keyboard out with distilled water (no minerals) and let it dry for a day or two before reinstalling it. It sometimes helps when a quality rubbing alcohol (90%+ Isopropel) is used instead which takes many hours less to dry. Do not reinstall or plug in the keyboard is there even might be any residual moisture left inside it. If this does not work, there is still replacing the keyboard as an option.

You have to be a little bit crazy to keep you from going insane.

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November 24, 2014 at 16:01:17
Echoing Fingers here; if the laptop is new enough to still be under warranty - contact hp and/or the vendor and ask for a replacement laptop?

But before you part with it either for full replacement or servicing (under warranty or not); copy all your personal files to external media (typically DVD) - first. Check the copies are OK too on another working system if possible (to be sure all your personal files are safe off the faulty laptop's drive...

Sadly more than few have lost everything when sending in kit for servicing... Not all service/support types make copies of the drive/data before they start "phyxing" things... And it's a reasonably safe bet that replacement laptop would not likely have all your files neatly copied over onto it...

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