Help needed with MAC address barcode format

Dell / Precision t3400
September 8, 2010 at 07:16:33
Specs: Windows XP, 4gb
I know this is a really random question, but I am tearing my hair out and getting nowhere.

We have a load of HP thin client machines which we need to audit. Part of the audit will be record the MAC address. Now, these thin clients have their MAC Address printed on them in a convenient barcode format. At least, it would be convenient if either of my barcode scanners could read it!

I have recently learnt that there are different types of barcode and I may need to alter my scanner to be able to read them. Does anyone know what format the MAC Address barcode is on HP thin clients, specifically the HP T5730 ?

Told you it was a random question...........

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September 8, 2010 at 07:20:47
Actually a pretty specific question. I suggest you contact HP about that. It is in their best interests to help IT folks.

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September 8, 2010 at 23:37:09
Many modern bar code scanners read several code formats without programming. Since you already have scanners try reading them.

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October 6, 2010 at 02:10:24
Well, I tried explaining the problem to two seperate people at HP. Unfortunately neither of them understood what I was saying, and kept insisting that I could not format a MAC address. I f I wanted to format my PC I would need a Windows installation CD.

I explained several times that I knew full well you couldn't format a MAC address, and that I did not want to format my PC (particularly as I had used HP's phone system to chose to speak to someone specifically about thin clients....), but due to HP insisting on having their helpdesk manned by people who don't speak english as a first language (no disrespect to them), I simply wasn't able to explain the problem to anyone who could grasp what I was saying.

I gave up and for reasons I won't bore you with, stumbled across the solution. By holding a magnifying glass in front of the scanner, I could read the barcode first time everytime.


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October 6, 2010 at 04:40:31
Sounds about right from the feedback here concerning HP tech support.

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October 6, 2010 at 06:13:06
You should not need a magnifying lens to read the barcodes. The optics in the scanner are optimized for read distance and resolution. Check the specs for your scanner. (it was probably made for standard size barcodes with human readable labels. The codes on the NICs were printed at a higher density to fit the small area.

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