HDD Smart Failure, CrystalDisk Display Bad Health Help

November 21, 2013 at 19:52:43
Specs: Windows 7
----------------------------------------------------------------------------
I had this labtop for about 4 years, and 2 years ago, my computer crashed and ever since I had the smart failure press f1 to continue and etc, ever since a few months ago when I try to play online games, my computer would constantly crash, can someone help me with this.
http://gyazo.com/722e9b91344cae1980...

CrystalDiskInfo 6.0.1 (C) 2008-2013 hiyohiyo
Crystal Dew World : http://crystalmark.info/
----------------------------------------------------------------------------

OS : Windows 7 Home Premium SP1 [6.1 Build 7601] (x64)
Date : 2013/11/21 22:50:15

-- Controller Map ----------------------------------------------------------
+ Intel(R) 5 Series/3400 Series Chipset Family 6 Port SATA AHCI Controller - 3B2F [ATA]
+ ATA Channel 0 (0)
- SAMSUNG HM641JI ATA Device
- ATA Channel 1 (1)
- ATA Channel 5 (5)
- Ricoh PCIe Memory Stick Host Controller [ATA]
+ ATA Channel 1 (1) [ATA]
- PIONEER BD-ROM BDC-TD03 ATA Device
- ATA Channel 5 (5) [ATA]

-- Disk List ---------------------------------------------------------------
(1) SAMSUNG HM641JI : 640.1 GB [0/0/0, pd1]

----------------------------------------------------------------------------
(1) SAMSUNG HM641JI
----------------------------------------------------------------------------
Model : SAMSUNG HM641JI
Firmware : 2AJ10001
Serial Number : S270J1MZ405713
Disk Size : 640.1 GB (8.4/137.4/640.1/640.1)
Buffer Size : 8192 KB
Queue Depth : 32
# of Sectors : 1250263728
Rotation Rate : 5400 RPM
Interface : Serial ATA
Major Version : ATA8-ACS
Minor Version : ATA8-ACS version 6
Transfer Mode : ---- | SATA/300
Power On Hours : 13020 hours
Power On Count : 2570 count
Temparature : 42 C (107 F)
Health Status : Bad
Features : S.M.A.R.T., APM, AAM, 48bit LBA, NCQ
APM Level : 0080h [OFF]
AAM Level : FE00h [OFF]

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 __1 __1 _51 00000000A369 Read Error Rate
02 252 252 __0 000000000000 Throughput Performance
03 _91 _84 _25 000000000B34 Spin-Up Time
04 _98 _98 __0 000000000A07 Start/Stop Count
05 _99 _99 _10 000000000081 Reallocated Sectors Count
07 252 252 _51 000000000000 Seek Error Rate
08 252 252 _15 000000000000 Seek Time Performance
09 100 100 __0 0000000032DC Power-On Hours
0A 252 252 _51 000000000000 Spin Retry Count
0B _98 _98 __0 0000000008F5 Recalibration Retries
0C _98 _98 __0 000000000A0A Power Cycle Count
BF _98 _98 __0 000000005767 G-Sense Error Rate
C0 252 252 __0 000000000000 Power-off Retract Count
C2 _58 _39 __0 003D000D002A Temperature
C3 100 100 __0 000000000000 Hardware ECC recovered
C4 _99 _99 __0 000000000081 Reallocation Event Count
C5 252 100 __0 000000000000 Current Pending Sector Count
C6 252 252 __0 000000000000 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count
C8 100 100 __0 000000001306 Write Error Rate
DF _98 _98 __0 0000000008F5 Load/Unload Retry Count
E1 _63 _63 __0 00000005CDDD Load/Unload Cycle Count
FE 100 100 __0 000000000001 Free Fall Protection

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 0040 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 5332 3730 4A31 4D5A 3430 3537 3133 2020 2020 2020
020: 0000 4000 0004 3241 4A31 3030 3031 5341 4D53 554E
030: 4720 484D 3634 314A 4920 2020 2020 2020 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 4000 2F00
050: 4000 0200 0200 0007 3FFF 0010 003F FC10 00FB 0110
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000
070: 0000 0000 0000 0000 0000 001F 1F06 0000 004C 0040
080: 01FF 0028 746B 7F69 6123 7469 BC41 6123 207F 004D
090: 004D 0080 FFFE 0000 FE00 0000 0000 0000 0000 0000
100: 82B0 4A85 0000 0000 0000 0000 4000 0000 5002 4E90
110: 0356 91AC 0000 0000 0000 0000 0000 0000 0000 401C
120: 401C 0000 0000 0000 0000 0000 0000 0000 0029 0000
130: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
140: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
150: 4000 0000 0000 0000 0000 0000 0000 0000 0000 0000
160: 0000 0000 0000 0000 0000 0000 0000 0000 0003 0000
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 003F 0000 0000 0000
210: 0000 0000 0000 0000 0000 0000 0000 1518 0000 0000
220: 0000 0000 101F 0000 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0001 0400 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 74A5

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 2F 00 01 01 69 A3 00 00 00 00 00 02 26
010: 00 FC FC 00 00 00 00 00 00 00 03 23 00 5B 54 34
020: 0B 00 00 00 00 00 04 32 00 62 62 07 0A 00 00 00
030: 00 00 05 33 00 63 63 81 00 00 00 00 00 00 07 2E
040: 00 FC FC 00 00 00 00 00 00 00 08 24 00 FC FC 00
050: 00 00 00 00 00 00 09 32 00 64 64 DC 32 00 00 00
060: 00 00 0A 32 00 FC FC 00 00 00 00 00 00 00 0B 32
070: 00 62 62 F5 08 00 00 00 00 00 0C 32 00 62 62 0A
080: 0A 00 00 00 00 00 BF 22 00 62 62 67 57 00 00 00
090: 00 00 C0 22 00 FC FC 00 00 00 00 00 00 00 C2 02
0A0: 00 3A 27 2A 00 0D 00 3D 00 00 C3 3A 00 64 64 00
0B0: 00 00 00 00 00 00 C4 32 00 63 63 81 00 00 00 00
0C0: 00 00 C5 32 00 FC 64 00 00 00 00 00 00 00 C6 30
0D0: 00 FC FC 00 00 00 00 00 00 00 C7 36 00 C8 C8 00
0E0: 00 00 00 00 00 00 C8 2A 00 64 64 06 13 00 00 00
0F0: 00 00 DF 32 00 62 62 F5 08 00 00 00 00 00 E1 32
100: 00 3F 3F DD CD 05 00 00 00 00 FE 32 00 64 64 01
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 89 BC 25 00 5B
170: 03 00 01 00 02 A1 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 56

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 10 00 01 33 00 00 00 00 00 00 00 00 00 00 02 00
010: 00 00 00 00 00 00 00 00 00 00 03 19 00 00 00 00
020: 00 00 00 00 00 00 04 00 00 00 00 00 00 00 00 00
030: 00 00 05 0A 00 00 00 00 00 00 00 00 00 00 07 33
040: 00 00 00 00 00 00 00 00 00 00 08 0F 00 00 00 00
050: 00 00 00 00 00 00 09 00 00 00 00 00 00 00 00 00
060: 00 00 0A 33 00 00 00 00 00 00 00 00 00 00 0B 00
070: 00 00 00 00 00 00 00 00 00 00 0C 00 00 00 00 00
080: 00 00 00 00 00 00 BF 00 00 00 00 00 00 00 00 00
090: 00 00 C0 00 00 00 00 00 00 00 00 00 00 00 C2 00
0A0: 00 00 00 00 00 00 00 00 00 00 C3 00 00 00 00 00
0B0: 00 00 00 00 00 00 C4 00 00 00 00 00 00 00 00 00
0C0: 00 00 C5 00 00 00 00 00 00 00 00 00 00 00 C6 00
0D0: 00 00 00 00 00 00 00 00 00 00 C7 00 00 00 00 00
0E0: 00 00 00 00 00 00 C8 00 00 00 00 00 00 00 00 00
0F0: 00 00 DF 00 00 00 00 00 00 00 00 00 00 00 E1 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 3B


See More: HDD Smart Failure, CrystalDisk Display Bad Health Help

Report •


#1
November 21, 2013 at 20:57:14
It appears that the drive is failing and will need to be replaced. Backup your data now while it is still possible. You can double check by testing the drive with the manufacturers utility but there isn't much doubt as to the results.

Report •

#2
November 21, 2013 at 21:17:16
I had this failure issue for about 2 years now, and I dont have any issues unless I'm playing a game that takes a lot of processes, then it would shut off, it would never shut off when I'm just browsing.

Report •

#3
November 23, 2013 at 03:49:35
Nevertheless, SMART Failure definitely means the hard drive needs replacing as LMiller7 has said. There may be other issues that need fixing, but the hard drive must be replaced first.

message edited by phil22


Report •

Related Solutions

#4
November 23, 2013 at 04:48:37
It does sound like a disk problem but test your memory as well for your other issues. Run Memtest86 from a bootable CD you make, then boot to it.
http://www.memtest86.com/download.htm
http://www.samsung.com/us/business/...

You have to be a little bit crazy to keep you from going insane.


Report •

#5
November 23, 2013 at 20:12:49
I know the hard-drive needs to be replaced, I wished you guys stop giving me advice I already know, but what I want to know is why my computer only crash when I run a high-process game. It will never crash if I play like a web browser game or etc. Lets say I play a PS2 ROM, or a Web-Browser Game, If I stream while playing this game, I would not crash, and I could be playing for like 12 hours plus. But if I play a game of League of Legends, sometimes my labtop would crash like 10minutes ingame. It only crashes when I play a game.

Report •


Ask Question