HDD Password entered, but not working

June 15, 2010 at 07:35:38
Specs: Vista
I set a HDD password on this Dell Studio 1737 laptop, and it worked the first time. Now everytime I reboot the machine, it bypasses the HDD password prompt and boots into windows. When I go back into the BIOS, all the passwords are locked/frozen and not accessable. These HDD passwords are very important for our business because these are user machines with VPN connections, and our business deals with alot of personal info.
I can't seem to find any answers on the net, relating to my problem.
Does anyone have any ideas?

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June 15, 2010 at 08:53:18
The only thing I can suggest is to verify you are using the proper case for any characters in the password. Also the you are not using o for 0 or l for 1.

Dell can reset BIOS or hard drive passwords but you need to send the laptop to them.

You evidently have no issues with a Windows password or you couldn't access Windows.

If you have full access to the hard drive once you are in Windows you could clone the drive and then send the laptop to Dell for a reset, then clone back to the hard drive.

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June 15, 2010 at 09:00:47
The issue is not that I need the password reset. I have not forgotten the password. The issue is that when the machine boots, it bypasses the HDD pasword request and boots right into windows.
I have just found one thing after further testing. If you completely shut down the machine, then power up, it will ask for the HDD password. If you are already booted, then restart, it will bypass the HDD password request.
Is that normal?

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June 15, 2010 at 09:11:36
Evidently are not shutting the machine down but possibly hibernating.
By your own explanation you contradict yourself. If you are not actually shutting the laptop down but simply hibernating or some other form of energy saving mode logic would dictate you wouldn't need to enter a hard drive password.

If shutting down completely is counterproductive but you are looking for some sort or casual security you can use a password requirement to bypass a screen saver screen.

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June 15, 2010 at 09:48:33
I was originally referring to a machine restart, not simply a wake up from sleep or hibernation. To me, a restart should be the same as a power up from a shut down state. When I was testing it originally I would go to Start>restart, and it it would bypass the HDD password request. But if I go to Start>Shutdown, then press the power button to power back up, I get the HDD password request. Wondering why those 2 are different. A restart completely shuts down your machine (or so I thought)

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June 15, 2010 at 10:15:45
A restart completely shuts down your machine

No it doesn't. Restart is WARM boot. Shutdown is COLD BOOT. Only COLD boot up will ask for HDD password immediately following power-on self test (POST). Click on the link below for explanation.



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