|I have a Pexagon Store-it that is currently not recognized by Win7 or Vista, and I am afraid I have lost my important (to me) family photos and less important iTunes. I have been scouring the web all day for a solution, and want to explore options before attempting a recovery with a disk recovery company.|
Troubleshooting I have done:
Rebooted both machines I have tried to recognize this on.
Went into Device manager and disabled each USB hub controller to make sure each was fresh, and rebooted.
Rescanned for HW changes several times
looked for this device in each of the device manager tabs, including hard drives, usb controllers, and all other sections where something changed between rescans.
Power works fine on the device, it looks like some send/receive function must be working because the front of the machine does blink occassionally.
Tried every port on every laptop in my home (3 different laptops, with Vista, or 7).
Been to Hitachi HDD tech support site.
Been to PexagonTech support site.
Read all the FAQ pages on each of these sites.
Searched for similar problems, most people can at least see the USB holder.
What I have not tried (yet):
Opening the case and removing the actual HDD from the enclosure to try a different enclosure.
Called one of the main data recovery companies.
Any advice on utilities that could help me recognize whether it is my laptops not recognizing it, or if there might be some sort of circuitry short between the actual HDD and the USB enclosure?
Any other suggestions on what to try to get this recognizing?
Again, lights on, can hear the HDD spinning, can see the HDD drive light blinking every 5 seconds or so... but no sign of life at all on any of the laptops...
Thanks in advance!!