Our baby dropped my external hard drive (Iomega USB 250GB) from the top of the PC which is sitting on the floor. The HD now makes a click when its on and the PC does not recognize it in explore. I removed teh drivers and re-installed them. I tested the HD in 3-other computers and I get the same error in Device Manager USB Mass Storage(Code-10 DEVICE CANNOT CONNECT). I also can hear the the PC make the bling sound every time I disconnect and connect the USB cable for the HD...I went through the Iomega tech support desk and they could not help. Does anyone have any idea how I can start to recover the files in my HD? THANK YOU!!! Your response is greatly appreciated... Miguel Miguel Thanks for your help.

the hd is likely trashed. you can do an online search for harddrive restoration companies. this can be quite expensive. they have recovered data off hds which have been burnt etc. best of luck Frank :

I agree with ccfrank. I don't know if you can get inside the enclosure but if you can there might be a standard IDE HDD connected to a molex power connector and a small IDE ribbon. Remove it and try slaving it to your IDE or placing it in an external HDD enclosure. Maybe only the IDE/USB interface was trashed.

Yes, I spoke with the recovery team from Iomega and they charge between $500 to $5000!!! Today I spoke with the Geeksquad from Best Buy and they charge from $100 to $200...much better. I have to check with Iomega if the warranty will be void if the HD is opened. That is what geeksquad was going to do, they recommended I try it myself...Thanks for the quick response. I really appreciate it.. Miguel Thanks for your help.

GS are morons and yes it will void your warranty. You will be $200 poorer, have no data and no warranty. Jimi_l

I agree with Jimi. Knowing what is required to recover data from a hard disk where the seek mechanism is broke, which appears to be the problem here, hence the clicks, $100-$200 dollars is a silly price. If you are going to open a hard disk with any hope of using the information that is stored on the disk, it has to be done in a clean room. That's an air conditioned room with absolutely no particles of dust in the air. That's what costs the money. Stuart