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Hard Drive Not Working

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Original Message
Name: Jdennis
Date: September 8, 2003 at 12:22:43 Pacific
Subject: Hard Drive Not Working
OS: Windows XP Pro SP1
CPU/Ram: Pentium 3 766 mhz / 384 M
Comment:

A year and a half ago the hard drive in my hp went out and i took it to a friend who knows alot about computers and he replaced the hard drive. Two weeks ago that hard drive started making a clicking sound and would not let the computer boot up. the hard drive that replaced the first one was manufactured in june of 2000 so it's a little over three years old. my question is this: should i just go get another hard drive or look for possible other reasons that two hard drives have gone out in the past year and a half? i'd hate to go buy another hard drive and it go out because the psu is sending surges or something. any help would be appreciated.


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Response Number 1
Name: jam
Date: September 8, 2003 at 12:36:16 Pacific
Reply: (edit)

Clicking is usually a sign that your HDD is on the way out. You may be able to retrieve any lost data by installing it as a slave....it's worth a shot. You can try going to the manufacturer's website & downloading their diagnostic software...it creates a boot floppy so that you can diagnose the problem, even if the drive won't boot. Most will print out an error report & if it's within the warranty period, you may be able to RMA it. It would be interesting to know the brand...I personally have replaced more Seagates for people than any other drive.


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Response Number 2
Name: Free Weasel
Date: September 8, 2003 at 15:15:41 Pacific
Reply: (edit)

Try the advice from Jam or call the support.
You my be lucky about the warranty because of the replacement.
I had to replace an IBM drive twice and asked about the warranty expire date and was surprised that it was a few months longer than 3 years.

BTW:
I didn't asked why, not that it was only a fault!


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Response Number 3
Name: Jdennis
Date: September 9, 2003 at 13:50:43 Pacific
Reply: (edit)

ok i used the diagnostic tool and it gave me an error code, but my hard drive is no longer under warranty. not too worried about this, but should i worry that two hard drives have gone out in the past 3 years? i'd hate to put a new one in and have it fried in two months. are there any other reasons why two might have failed in that length of time? power supply maybe?


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