Hard Drive Issue SMART Event

Dell / XPS 410
April 4, 2009 at 18:21:57
Specs: Windows XP
I am trying to fix my friend's computer to
retrieve some important family pictures on a
secondary hard drive (WD5000KS) that just
doesn't want to cooperate. Windows will start
to boot, then runs ckdsk, but freezes/stops at
45%. I tried to run Hard Drive Diagnostics, and
it kicked back an "error attempting diagnostic"
on this particular drive (the c drive is ok). I am
not a wiz at dos, and my attempts to get into
dos failed, as DOS 6.22 is stuck on A: and
cant get it into C or the defective F: to try and
copy the data off it. Windows will boot
normally with the F drive disconnected. Any
ideas on how to retrieve the data?

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#1
April 4, 2009 at 18:44:34
If the system doesn't work right with the drive is connected, I would say it has serious problems with the circuit board and any attempt at file recovery is not likely to succeed.

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#2
April 4, 2009 at 19:03:19
DOS is not going to work on A WinXP drive. WinXP is 32 bit and is also most likely formatted NTFS, which DOS can't read.

Can you feel the drive rotating?

Try connecting a the master on the Secondary channel as the master. Also try changing the cable to eliminate the possibility the cable is the problem.


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#3
April 4, 2009 at 22:27:55
The drive feels like its rotating, BIOS recognizes it, Windows
wants to CKDSK it, the cable is good as Ive swapped it with
another and plugged it into another SATA port. Any other
ideas?

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Related Solutions

#4
April 5, 2009 at 05:27:59
Watch the POST screens at start up to verify the BIOS is identifying the drive by both the model number and the ENTIRE drive capacity.

If you don't see any POST screens then boot into the BIOS (setup) and disable fast boot options and any logos.

Go to Disk Management and see if the hard drive is listed there. If so, post all the details.


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#5
April 5, 2009 at 06:52:35
It identifies it, thats how I knew what model and size it was,
since this isnt my computer. Is there a way to run Disk
Management before Windows, since I cant get into Windows
as if persistently freezes during CKDSK before Windows
loads up. I need a way to disable CKDSK from running
automatically on any drive at startup, and then maybe I can
get into Windows.

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#6
April 5, 2009 at 07:01:27
You could try this. Disconnect all hard drives in your computer EXCEPT for the drive in question. Boot to your WinXP CD. Run the recovery Console. Instructions and available commands are in the link below.

http://support.microsoft.com/kb/314058


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#7
April 5, 2009 at 14:40:57
I tried booting the Win XP cd, but ended up with the blue
screen of death instead.... I tried it with just the defective
drive, both the os drive and the defective drive, then just the
os drive. The only time it worked was the last one with just
the os drive attached. I am thinking to give up and tell him he
is s.o.l.

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#8
April 5, 2009 at 16:10:20
You may not have had the boot order correct unless you didn't disclose all that happened.

You need to set the CD BEFORE the hard drive in the BIOS. (should be that way anyway). Watch the start up screens for a message to hit any key to boot from the CD. Do so when prompted.


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#9
April 5, 2009 at 18:33:21
My apologies, I didn't completely explain what happened. I
booted successfully from the Win XP CD, it prompts to press
F6 for something on the bottom of the screen, starts loading
this and that, drivers, etc, then after it finishes, but before
being able to use Recovery Console or any other option, blue screen.

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#10
April 5, 2009 at 19:10:59
You don't want to press F6. That is to install third party drivers. Did you read the link I posted in #6?

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#11
April 5, 2009 at 21:16:59
No I didn't press F6. Yes I did scan through the link quickly.
However, the issue is that I cant seem to get to the point of
accessing Recovery Console while the defective drive is
plugged in. I can however do everything possible with the
Win XP CD when booted up with only the working drive, so
that eliminated the possibility of a bad CD.

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#12
April 6, 2009 at 05:56:49
Then about the only thing I can think of is to try using a live version of Linux to attempt accessing the drive. Linux works differently than Windows so if the problem is strictly with the file system it may be able to copy files.

Knoppix is such a OS. Knoppix installs to and runs from one CDR. Get the download at the link below.

http://www.soft32.com/Download/Free...


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#13
April 6, 2009 at 08:13:50
I borrowed an external case, and plugged the drive into it.
My vista does recognize it as drive J: yet I cannot explore it.
I even downloaded some random data recovery program to
see if it would help and got an error message stating "critical
data structure are badly corrupted." Any recommendations
to correct this?

Im going to try the Linux later today if worse comes to worse.


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#14
April 6, 2009 at 08:29:47
I don't use Vista so I can't be of much help with that.

I am confused about something though. Your specs show you are using WinXP. Have you been using Vista all along?


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#15
April 6, 2009 at 15:16:37
The machine with the problem is XP. My own PC is running
Vista.

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#16
April 6, 2009 at 16:05:42
You probably should be repairing the drive on the computer it runs in if possible.

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