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hard drive freezes when running XP

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Name: vvume
Date: February 15, 2008 at 10:30:04 Pacific
OS: XP SP2
CPU/Ram: 2.16GHz/2GB
Product: Alienware m5790
Comment:

I have an alienware m5790 laptop with a VIA 6421 SATA RAID controller that allows 2 hard drives. My boot drive is a Seagate 2.5" 100GB 7200rpm drive and I recently replaced the second drive with a WD 320GB 5400rpm 2.5" drive. Until the installation of the new drive things were fine.

I was able to successfully install the 320GB WD drive and use it. However, recently the drive would often freeze when XP runs for some time. If I try a hard reboot, the bios takes forever to POST - all sign of a typical drive failure. However, I am able to boot the laptop again after a significant gap (overnight typically) and every thing works hunky dory for a long time.

Would there be another reason why the drive seems to "freeze" every so often? I have noticed the drive disappear in disk management until I hit "Rescan" and the drive is discovered again. Unfortunately I can only do this if the laptop hasn't crashed yet already.

Thanks in advance.



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Response Number 1
Name: OtheHill
Date: February 15, 2008 at 10:38:22 Pacific
Reply:

Your BIOS may not support harddrives larger than 137GB. Look at the link below for further explanation. If your BIOS is not 48bit LBA compliant and you install a large drive WinXP may seem to be OK but eventual data corruption will occur.

http://www.48bitlba.com/index.htm


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Response Number 2
Name: vvume
Date: February 15, 2008 at 11:15:07 Pacific
Reply:

But the laptop had 160GB drives in its original configurator on Alienware (including a 2*160GB RAID 0/1 option)? How would they advertise those drives if it had a 48-bit LBA issue? Moreover, shouldn't the 48-LBA problem also restrict my hard drive capacity to 137GB? I am able to see the full 320GB without issues. Moreover this laptop is relatively new (2007). I don't think 2007 laptops would have a 48-bit LBA issue?


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Response Number 3
Name: OtheHill
Date: February 15, 2008 at 11:25:14 Pacific
Reply:

To answer your questions in order. First you now have a 100GB boot drive. I naturally assummed that was the original drive. If the laptop came with 160GB drives then the BIOS must be 48 bit LBA compliant.

As far as the 320 showing watch the startup screens and see if the BIOS is actually seeing the entire drive and identifying it by model (part of the model number is drive size). WinXP running SP1 or later may see the entire drive even if the BIOS is not compliant. This situation can occur if the new large drive is not a boot drive and has been installed after the OS is running. WinXP will act as though the drive is fully compliant even though it may not be.

Assumming all is well with the startup screens then 48bit compliance isn't the issue.

Are you running some type of RAID configuration now?


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Response Number 4
Name: vvume
Date: February 15, 2008 at 14:23:40 Pacific
Reply:

Bios can see the drive correctly during POST. I don't have any raid setup, just running it in Sata mode.


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Response Number 5
Name: Cobra_R
Date: February 15, 2008 at 14:39:11 Pacific
Reply:

Sounds like your hd is bad. Have you tried another HD and see if it works fine? If it does then it's the HD.


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Response Number 6
Name: OtheHill
Date: February 15, 2008 at 14:39:14 Pacific
Reply:

Do you have all the drivers for the MBoard installed?


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Response Number 7
Name: vvume
Date: February 16, 2008 at 06:26:11 Pacific
Reply:

yes including the latest via raid drivers. I am gonna guess that it has something to with the new hard disk. Time to RMA.


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Response Number 8
Name: OtheHill
Date: February 16, 2008 at 09:30:08 Pacific
Reply:

What is the exact model # of the 320GB drive?


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Response Number 9
Name: vvume
Date: February 17, 2008 at 08:38:15 Pacific
Reply:

Wd3200bevt


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Response Number 10
Name: OtheHill
Date: February 17, 2008 at 08:54:46 Pacific
Reply:

I see that drive is SATA II compliant. If your harddrive controllers are only SATA I then that MAY be an issue. There were some compatibility issues with some controllers and SATA II drives. The solution was that at least some drive makers include a jumper to force SATA I only. Don't know if that is your issue or not.

I suggest you download a drive fitness test from WDigital and run it to determine if the drive is failing. This may be required for an RMA number anyway.

http://support.wdc.com/download/ind...


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Response Number 11
Name: vvume
Date: February 17, 2008 at 09:13:42 Pacific
Reply:

Thanks. I will look into this.


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