Articles

Hard drive disappeared from BIOS, BIOS won't detect.

December 19, 2011 at 09:22:53
Specs: Windows XP, AMD Athlon XP 3000+/Dane-Elec D1D400-064283N 1 GB PC3200 DDR SDRAM x 3

Asus A7V8X-X motherboard with AMD Athlon XP 3000+ processor.
OS Windows XP.
Tried other drives and BIOS won't detect anything on IDE 0.
Is the motherboard defect?

See More: Hard drive disappeared from BIOS, BIOS wont detect.

Report •


#1
December 19, 2011 at 12:23:33

Did any "event" proceed this issue (dropped unit, virus, power/electrical issue)? 1st thing to check to see if the HDD is jumpered at all. Check what the jumper/pin settings are. Possibly bad mobo, or IDE controller, or the HDD, or the HDD electronics or IDE connector is bad (w/ laptops, sometimes there's an IDE HDD connector missing too).

Try running the Mfgrs HDD utility - sometimes if a BIOS cannot detect the drive the test utility can. Then test the HDD if possible.

MOOOOooove! OH and you're welcome!


Report •

#2
December 19, 2011 at 12:56:55

It is jumpered as master. The cables I used are brand new Asus cables. The only "Ă«vent" (aside from having flashed BIOS with the latest software version before the OS was installed) was turning the machine off for the night and back on in the morning. I've put the drive into an external storage box and plugged it into my other computer and it works there. In Bios it shows "no drive" for the master drive position, but if I set it to user defined in the boot section, it shows the 1024 cylinders/heads (or something like that) and shows the type of drive (Samsung SP2514N) even though that drive doesn't show up on the main page of BIOS. Then when I save changes and reboot, I get the same "boot failure" or "hard drive failed." The drive does spin up during boot. I had bought the motherboard through e-bay as new/sealed, but it wasn't new, nor sealed, so I'm suspecting that the problem is there. If so I can return it and buy an identical board from another seller.

Report •

#3
December 19, 2011 at 14:14:41

Try jumpering it as cable select (CS) and see if that makes a difference. Be sure to connect it to the black connector.

Check the manual for that motherboard and make sure you're doing everything right in cmos/bios setup.

You might want to reflash the bios with an older version.

Lastly, since it may be a used board you may need to remove it and make sure there's no bent pins or broken solder joints at the IDE connection. Check for other possible damage like puffy capacitors.


Report •

Related Solutions

#4
December 19, 2011 at 14:42:15

Instead of putting the drive into an external storage box and plugging it into another computer, try putting into another PC on the IDE controller to see if that PC recognizes the HDD in the BIOS. Swap & try different IDE cables too.

Don't forget to plug the POWER into the HDD too (I've forgot that a few times in the past).

MOOOOooove! OH and you're welcome!


Report •

#5
December 19, 2011 at 18:51:43

I couldn't find the jumper settings anywhere, only this:

http://seagate.custkb.com/seagate/c...

I assume you know how to set them. Are you sharing the cable with another device? Ideally, the HDD should be all by itself jumpered as Master & plugged into the end plug on the cable. If it must be paired up with another device, it's generally better to be a CD/DVD drive than another HDD. Regardless of how you pair them up. the 2nd device must be jumpered as Slave. As an alternate method, both can be set to Cable Select.

Try reflashing the BIOS to the last official release before the Beta BIOS. You'll have to do it old-school from floppies. Here's the method I prefer:

Prepare 2 floppies, one a WinME bootdisk, the other containing the BIOS file & flash utility. Boot off the WinME floppy & select "minimal boot". Once it reaches the A:\> prompt, eject that floppy & insert floppy 2. Type the name of the flash utility without the exe. In other words, if the flash utility is AWDFLASH.exe, just type AWDFLASH, then press ENTER. From there, just follow the instructions. Save the current BIOS as BETABIOS.AWD, that way you can flash back if you ever want to. Since you've been having problems, I suggest you do it with all the IDE devices unplugged.

If you don't have a copy of the WinME boot disk, you can download the bootdisk creator here:

WinME bootdisk Creator - direct download


Report •

#6
December 20, 2011 at 08:49:26

I thought the HDD was a Samsung (post #2)?

MOOOOooove! OH and you're welcome!


Report •

#7
December 20, 2011 at 09:31:25

I have 10 of these Samsung SP2514N drives. At one time I had 6 of them as internals (with a Promise RAID card) and four more in a usb tower called t4u, in an older pc. Master is with jumper on the first pair of pins going from left to right. Slave is no jumpers. Riider, remember me from my posts about the (too much paste)processor for this very board. I had it all working and it ran without any troubles. I had rebooted the machine a number of times to install the Windows updates. There's no question about the jumpers being wrong. Also I had older ribbon cables on the drives during all the previous work and installations, so they were also probably ok, but for the certainty, I replaced them with brand-new, still in the package Asus cables. I've since tried it with the master drive alone, and also with the DVD and floppy drives disconnected. This just happened overnight while the machine was turned off! It was ok when I shut it down and in the morning I got the boot failure. As far as reflashing BIOS, should I use A7V8X-X BIOS 1013? Do you really think it could be the newest BIOS version? I had put A7V8X-X Beta BIOS 1014.002 in per your suggestion, and it went in without needing to use an ME floppy, since this motherboard has its own flash utility.

Report •

#8
December 20, 2011 at 09:34:28

"I thought the HDD as a Samsung (post #2)?"

Samsung was bought out by Seagate over 6 months ago.

"Do you really think it could be the newest BIOS version?"

I really don't know but it's with a try. Since your BIOS has a built in flash utility, it's simple to flash to another BIOS. Just go to the ASUS site, download version 1013, copy it to a floppy disk, & flash using the BIOS utility. I've never had a problem using the ASUS Betas, but you never know.


Report •

#9
December 20, 2011 at 10:47:31

Now although the floppy drive appears in BIOS, when I enter the flash utility, it says it doesn't find the file on the floppy. It is definately there. Also I was surprised to see the HDD appearing in BIOS, but when I rebooted, it had disappeared again. I think I'm going to return this mobo and get a different one of the same model.

Report •

#10
December 20, 2011 at 17:31:09

Change the boot order so that the floppy is listed 1st, then use the 2 floppy method.

Report •

#11
December 27, 2011 at 03:34:11

I've changed motherboard and get same results. Have run chkdsk, fixmbr and fixboot from XP intallation disk, which finds C: Windows installation on harddrive, reports no problems. Have removed all cards, and exchanged video card with another - same results. Primary hard drive fails. Have also tried 2 other drives and attempted new installs of Win XP, but after detecting the drive, loading all the drivers, and getting to the point where you press enter to install windows here, it gives back the message that Windows installation is unable to proceed because it doesn't find a hard drive. Cables have already been replaced. Jumpers are correct. Have tried this all with only Primary hard drive and no secondary, no DVD, no floppy...still get same results. The new motherboard came with the latest beta version of BIOS, thus the only thing left to try is reflashing BIOS with an older version. Trouble is I have no floppy drive on my new computer, so I have to go today to buy an external usb floppy drive. Then I'll try reflashing.

Report •

#12
December 27, 2011 at 08:21:52

RE: "... Have run chkdsk, fixmbr and fixboot from XP intallation disk,..." , but have you run the manufacturers HDD test/diagnostics utility?

10 of these drives? Are they new/used?

What about a flaky power supply, did you use same PSU on both MOBOs?

MOOOOooove! OH and you're welcome!


Report •

#13
December 27, 2011 at 08:40:20

1) I don't have/find a manufacturers HDD test/diagnostics utility.
2) the drives are all used but all working in other computer as well as in USB box, plus I have tried WD Caviar 200 GiB, a Seagate Barracuda 60 GiB, a WD 40 GiB, and WD Caviar 500 GiB drives all with the same result.
3) The power supply is new Antec 550 Watt.
4) Went to 4 different local shops today - nobody carries usb floppy drives anymore, so I will have to order online.

Report •

#14
December 27, 2011 at 09:47:32

SeaTools:

http://www.seagate.com/ww/v/index.j...

Samsung HUTIL:
http://majorgeeks.com/Samsung_Drive...

MOOOOooove! OH and you're welcome!


Report •

#15
December 27, 2011 at 10:06:35

For the model drive I have I don't find any troubleshooting tools at
Samsung. SP2514N

Report •

#16
December 27, 2011 at 13:52:23

Then try the SeaTools FOR DOS (CD iso), which is Seagate's HDD Diagnostic/Test Utility. Per the post #8 above by rrider, Seagate acquired Samsung HDDs, so, the SeaTools utility should work.

MOOOOooove! OH and you're welcome!


Report •

#17
December 27, 2011 at 14:03:12

If seagate bought out samsung then use the seatools utility. It should have been updated to include samsung drives. Either that or seagate should have a separate utility for those drives.

The bios needs to be 48-bit LBA compliant in order to see the drive correctly. Your bios probably is compliant but you should verify that.

And you need at least XP sp1 in order to see all 250 gig. From the symptoms you describe I don't think that's what's causing your problems either but thought I'd mention it.


Report •

#18
December 28, 2011 at 07:14:16

Seatools results: The drive is accurately detected, but "The drive is not responding to commands."
Maybe the problem is in the power supply? But then why does the CD work on the same power line?

I guess my only option now is to buy another power supply?


Report •

#19
December 28, 2011 at 08:56:47

...or borrow a PSU; troubleshooting electrical stuff can be real fun (not). Try a different Molex Power connector off the PSU, and/or try disconnecting the other peripherals (floppies, DVDs, CDs, Video cards etc) from the PSU while you test just to see if you can get it to work or test properly. But, if a PSU is flaky, the only real way to test it is under an electrical load.

Of the 10 samsung drives you have, how many have you tested, or tried to test?

MOOOOooove! OH and you're welcome!


Report •

#20
December 28, 2011 at 10:14:47

Well, I just got a little lucky on my way to the grocer. Found a Compaq computer someone had thrown away: 550MHz, 128 MiB RAM...but it works. Took the power supply out and stuck it in my machine. Still the same problem - hard drive fails. I have tried multiple connectors off the PSU, and have also disconnected everything except the video card, but I've tried 2 other video cards with the same result. Of the 10 Samsung drives, I've tried 3 random ones from the stack - all known good drives which work in another machine (the one I just found) and in a usb box. Have also tried 2 WD drives and a Seagate. Same problem. Now I've ruled out PSU, motherboard, drives, cables, cards...what else is there? And the crazy thing is, as I said, it had worked for a few days and one morning just wouldn't boot. This is the same machine that I had posted about previously in http://www.computing.net/answers/cp...

Report •

#21
December 28, 2011 at 11:28:01

What else is there indeed?

MOOOOooove! OH and you're welcome!


Report •

#22
December 28, 2011 at 21:56:19

I'm going to move everything over to a different cabinet, change cables again, and try the other 7 hard drives.

Report •

#23
November 25, 2012 at 23:36:01

Hey I was wondering if you ever resolved this problem. I'm in the same situation right now. Tried to boot up my system one morning and it would not detect boot device. Checked in bios and my HDD is no longer detected. Tried swapping cables and other sata ports on the mobo. No dice. Any help is much appreciated.

Report •

#24
November 25, 2012 at 23:42:55

Hey I was wondering if you ever solved this problem. I am in the same situation right now. Boot up one morning and all of a sudden it would not detect boot device. I have had this system for years with no issue. Checked in bios and HDD is no longer detected. Tried swapping sata cables and different sata ports on the mobo. No dice. Any help would be much appreciated!

Report •

#25
November 26, 2012 at 00:32:18

Try what was suggested here but it sounds like a dead drive. You may want to start a new thread so more people will see and hopefully respond to your problem.

Report •

#26
November 26, 2012 at 14:19:10

Never solved it

Report •


Ask Question