Solved Google Earth Problems - Black Screen

January 5, 2014 at 09:37:48
Specs: Windows 8.1
When I load Google Earth I get only a black w the places, photos and roads showing... no terrain .... if I transfer to Google Maps everything is fine -- I've tried most software settings ... NO Joy.... Help !

Hardware - HP Envy 17, Windows 8.1, NVIDIA GE Force GT 740, 8G RAM

Thanks in advance for tech help !

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January 5, 2014 at 09:45:39
✔ Best Answer
Have you checked to verify the version of Google Earth you have is compatible with Windows 8.1?

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January 5, 2014 at 10:36:16
Thanks for the quick response - I suppose the Google Earth version could be an issue:

Here's data:

Google Earth
Build Date
Build Time
12:28:36 pm
Operating System
Microsoft Windows (6.2.9200.0)
Video Driver
NVIDIA Corporation (00010.00018.00010.03277)
Max Texture Size
available video memory
4020 MB

Again, the GE version above comes up fine, shows sidebar/toolbar and can get me to a location that I type in, then the software flies to the correct location and shows a black screen with the roads, places, photos on a black only background .... am I missing a software switch ?? -- if I change over to Google Maps, everything shows fine with an impressive terrain background.

Should I try a new GE download ??

Keep the tech comments coming -- much appreciated

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January 5, 2014 at 11:10:02
I am running the same version of Google Earth in Windows 7.1. I have tried running in all three options, (none, Directx, OpenGL ). Have no issues with any. Did notice one major difference in our stats. All three options use a texture size of 8192 x 8192. I don't know enough about that to comment. Possibly to do with graphics card and available memory.

I suggest you try the Google Earth forum linked below.

Did find these:

message edited by OtheHill

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Related Solutions

January 5, 2014 at 12:35:22
Have you tried clearing the cache,

From the File menu, select server sign out.

The from the Tools menu select Options Cache and Delete Cache file and reload.


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January 7, 2014 at 12:17:24
Backdoor solution to this problem -- Google Earth is NOT compatible w Windows 8.1 -- still don't know root of issue [suspect that its GE settings] but if I load GE in Firefox or Chrome it works just fine :(

-- I'm pretty miffed about this since I got this high powered HP machine just to run GE and other graphics intensive programs - you'd think these two giant software programs would have addressed this - --- so.... Windows 8.0 and 8.1 suck ! -- and just not for this reason... there is a steep learning curve for no discernable advantage in OS.

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