|Scanners use ASPI layer drivers and also Upper and Lower filters. These same items are also used by burning software. Installing burning software and/or removing it can remove the necessary files. It is sometimes necessary to re-install the OS to clear up the problem.|
I just last week had a desktop running WinXP sp3. It had Roxio CD creator 6 installed for years with no issues. Then the two optical drives stopped working. The only way I could get them working again was to reinstall the OS. When I attempted to reinstall Roxio the optical drives quit working again. A system restore to just before installing Roxio solved the problem. The funny thing about it is the drives worked for years. The only thing I can figure is SP2 and then SP3 plus all updates were incrementally installed. So some compatibility was maintained.
Going back to your issue, did you install the printer by following the instructions completely? Usually at least part of the software must be installed before connecting the printer.
Did you have any type of scanner installed before?