gateway bargain causing problems

Gateway desktop / Dx4800
December 17, 2009 at 13:41:58
Specs: Windows Vista 64
hello and HELP! I don't know too much about computers, but I think there is something wrong with my desktop.

OS: vista 64
ram:6 gb
CPU: intel pentium e5200 @ 2.5 ghz
PSU: ? 300W
GPU: GeForce 9200

When i first used the pc, it ran very well( for me). I'm not a serious gamer but i play C&C... I got through ALL of RA3 without a single problem. After about 4-5 months of normal use, my computer shut off by itself, then i got the blue screen with various error codes. I called Gateway support, they told me to factory restore. I did and now that problem is fixed. NOW whenever i start to play RA3 or use different applications put moderate to a lot of stress on my system, it slows down incredible. RA3 will be in slow motion and the video will lag from the audio.

I'm not sure if this is because something was damaged hence indicated from my blue error screen, but gateway support( or lack of) told me its running fine and theres nothing they can do.

I've read up on another problem about this model overheating because it has a 300W PSU... which in turn will damage the harddrive... so i am guessing i ran into the same problem. My performance is lacking.. which is due to the harddrive?

i don't really have a clue on how a damage harddrive can effect my performance. i hope someone can break it down to me, idiot style. My main concerns/ questions is: Can i fix this problem by just upgrading my PSU? Do I need to buy a new harddrive with a new PSU? What else should I look at for damage RAM? CPU? MOBO?

I'm soooo lost... lol

P.S. if anything is damaged shouldn't gateway replace it for free?? and I hate gateway's sorry excuse for a support line.

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December 17, 2009 at 14:07:53
Did that video card come with the computer from Gateway?

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December 17, 2009 at 14:43:20
have you checked the system temperatures? If the CPU is running too hot that will cause the system to lag as Intel CPUs have inbuilt thermal overload protection. They throttle back and will shut down to prevent damage if too hot.

If this system is still under warranty you need to consider whether you will void that warranty by opening it up.

Goin' Fishin' (Some day)

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December 17, 2009 at 17:19:07
To OtheHill:
the video card is on board..... i havent added any hardware to the system all is set up as it came.

To Richard59:
1) It is still under warranty
2) I hope i dont void it, because i already opened it... lol
3)no i haven't checked the system temps..
- how would i do that? can i just download a software program? or do i need to get the physical temps?

Thank you, to the both of you... if u need more info about my system.. ill try to find it...key word try

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Related Solutions

December 17, 2009 at 17:26:44
Boot into the BIOS and look for PC Health. Or download a Windows based program like speedfan.

If you opened the case did you look for dirt/dust inside? Blow out with canned or compressed air. Don't vacuum.

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December 17, 2009 at 20:06:15
OtheHill, I cleaned out the dust and dled and ran speedfan.

Resting temps: Temps after problems:
GPU: 68 94
Temp1: 28 35
Temp2: 28 32
Temp3: 13 13
Core0: 41 41
Core1: 41 41
running: (speedfan and FF) (speedfan and RA3)

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December 18, 2009 at 06:11:22
I think you can set speedfan to always be on top. Then you can read the temps while playing your game. That is where you need to take the temps.

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December 18, 2009 at 17:05:47
well i went straight to desktop as soon as the problem started and check right then.

does this sound like an underpowered psu problem?
would just upgrading my psu solve this?

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December 18, 2009 at 17:58:57
Your temps at idle look OK. That doesn't mean they are OK when you are stressing the computer. See if you can set speed fan to always be on top and then play your game.

If you haven't added any hardware to the computer then the power supply is probably OK.

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