Hi, My daughter messed up her security panel and I could not remember the master access? I opened the LT and unplugged the BIOS battery, waitted for 1/2 an hour, assembled and the lock key still on the led panel. Can any one help me please? Thanks Joe

Call fujitsu and be prepared to provide proof of ownership of the unit. laptop bootup passwords are not reset by either removal of CMOS battery nor by any reset jumper on motherboard. You may need to send the unit to an authorised tech to get it done. I used to have a signature but it disappeared and I just couldn't be bothered writing another so please feel free to ingore this.

If you are talking about the HDD lock password, then yes this is not something the CMOS battery or a motherboard jumper can reset. Goodluck contacting Fujitsu, hopefully they get you sorted out, but if that method falls through - you may be looking at a steeply priced help from a third party company.

Thanks for the advice Richard59, I was hoping to save the expense in sending the unit to Fujitsu. In anwsering Sabertooth, it is a Panel Security lock and not a siftware lock. Thanks guys for the help.

"The Lifebook Security Panel is designed to prevent theft or unauthorised access to your Lifebook. It is important that you remember the password that has been set in your Lifebook otherwise the Lifebook will not be able to operate or startup or resume from suspend. The Lifebook Security Panel is a high security feature. Should you forget the password that you have set, you are required to send your Lifebook to: Lifebook Security Panel Administrator Fujitsu PC (Asia) Pte Ltd 238A Thomson Road, #24-01/05 Novena Square Tower A Singapore 307684 Note: The authorised Fujitsu Service Center will not be able to reset the password. Please remember to keep your password in a safe place." What a drag!