Fujitsu P7230 Laptop , Phoenix Bios locked

February 15, 2011 at 10:18:39
Specs: Windows 7
I have a Fujitsu P7230 Laptop.
I am a IT-Admin and one of the user have a Phoenix Bios lock and HD Locked on the laptop.
The USB and Disk will not work due to lock.
I removed CMOS battery and tried Phoenix back door password.
I need to access OS to retrieve data. The laptop have LCD damage. Please help...

See More: Fujitsu P7230 Laptop , Phoenix Bios locked

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February 15, 2011 at 10:48:47
Most laptops built in the last 10 years do not store BIOS passwords in the CMOS. They are stored in a special chip whose contents cannot easily be cleared. This is to combat the widespread theft of laptops. HD passwords are stored in this chip and on the drive where it cannot be read by conventional software. Back door passwords do not work either.

You will need to contact the computer manufacturer and be able to prove original ownership.

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February 15, 2011 at 10:54:37
I contacted Fujitsu and verified all ownership information. Fujitsu wanted to charge me $155.00 for removing the password. I talked to the user of the laptop and he do not remember put a password. My company do not want to invest in this laptop but requires me to retrieve the data.Please if you can help me.

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February 15, 2011 at 11:03:52
We have no way of confirming you really are who you say you are.

We are frequently hearing of all sorts of reasons why someone claims they don't know a laptop bios related password.

It does not make sense that anyone would forget a password or two passwords they have to use every time they use the computer, unless they have serious mental problems.

There are illegitimate ways of removing passwords but the rules of this web site do not allow us to reveal them.

You may be able to find someone else on the web who will remove the passwords for a lot less than what the manufacturer wants.

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February 15, 2011 at 11:08:11
I understand, thank you for your reply. I have no choice but to send the laptop to Fujitsu. At least now, I know why pulling the CMOS battery will not clear the password. :)

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