|We have no way of confirming you really are who you say you are.|
We are frequently hearing of all sorts of reasons why someone claims they don't know a laptop bios related password.
It does not make sense that anyone would forget a password or two passwords they have to use every time they use the computer, unless they have serious mental problems.
There are illegitimate ways of removing passwords but the rules of this web site do not allow us to reveal them.
You may be able to find someone else on the web who will remove the passwords for a lot less than what the manufacturer wants.