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I have a dying, or probably dead by now, HDD. I
have had the blue screen and now I cannot even
enter Safe Mode as system keeps rebooting. I
have a new HDD, a Samsung replacing a
Seagate, and am prepared to ditch all files on
existing HDD to start afresh
I think you just have corrupted OS on your computer try to see if reformatting it can solve the problem. But you'll lose the files which is save on it though.
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Thanks for your prompt reply. I would like to reformat but can't do anything with my laptop as it reboots continually. Do you have any tricks of the trade that I can try? I can't even get into Safe Mode.
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Have you tried to enter the BIOS (setup) screens? The problem might be overheating. The vents on the bottom of the laptop may be clogged or a fan may be malfunctioning. If you can ente the setup screens check the system temperatures.
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Thanks for your prompt reply. I would like to reformat but can't do anything with my laptop as it reboots continually. Do you have any tricks of the trade that I can try? I can't even get into Safe Mode.
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I have checked, before the constant rebooting, and all appears well. If I can just get rid of the constant reboot...
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have you gone to the bios then configure the boot up priority? You need to set up the Cd rom as a 1st boot up device priority.
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Yes. I can stay in the BIOS set up as long as I want. I have tried to boot up from the CD but it ignores the command, starts to set up from Windows, never gets there and then reboots.
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When attempting to boot to the CD you should see a prompt on the screen to hit any key to boot from the CD. If you don't get that prompt then either the boot order is set wrong, or the disk in the drive is not bootable.
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But have you installed the Os CD installer? Also once you are going to reformat it you are going to need the drivers for it. But have you tried to restore factory setting? It much as like reformat if you perform it.
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Thank you for all your help, but it appears that the laptop requires more professional approach than I can offer. I have tried all that you have suggested but to no avail. Of course, it would be easier for you if the laptop was physically in front of you.
However, I have arranged for an expert to have a look at it and am going to see him this morning.
Once again, thank you for all your suggestions and for your time and patience. It is greatly appreciated.
Mahendo
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alright then. . . . But if they recommend a format then you should ask if they can back up most of your important files.
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0
They will try to save any files that can be saved but I have told them that, at the worst, I will accept a complete fresh start. Just as long as I can have a working laptop back.
However, I will definitely let you know the outcome which should be this week.
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Then while at it learn things about reformatting and restor factory settings so taht you could know how to perform it your self. ask if they can make a partition for your computer.
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0
Ouch..... Well anyway it just an advise it's up to you whether you sue them or not.
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Sorry. You took that the wrong way. Invaluable as in "couldn't be better". I really didn't mean any offence. It's possibly a transatlantic translation difference!!
I have my laptop back now but they could not save any files. This is what they said about my laptop:
"Your laptop's hard drive had failed, which corrupted the Windows XP installation resulting in the blue screen errors. The XP installation could not be repaired and I have been unable to read any data from the hard drive. If you have very important files on the hard drive you could send the drive to a data recovery company who may be able to recover some data, but this can be a time consuming and expensive task.
Your laptop has been fitted with a new hard drive, Windows XP has been installed, latest XP service packs applied and all device drivers have been installed. The bundle of CD's you supplied contained Microsoft Office, so I have installed that also. You will need to reinstall any other programs, printers, email settings, Anti-Virus Software etc."
I am pleased, while disappointed files could not be saved, with the result under the circumstances.
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So then, you have the hard drive back in your possession?
"However, I have arranged for an expert to have a look at it and am going to see him this morning". Experts come with verying skill sets. Just because the expert you used couldn't, or didn't, recover any files doesn't mean they can't be recovered.
If you have data that you really would like to recover if possible then post back and I can suggest some methods you can try.
BTW, the hard drive may still be under warranty.
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Well no worries about what i feel right now. So it really means that you hard drive really been damaged. so it's your call if you want to spend some money on retrieving the file from the hard disk.
But have you asked them if they can create a partition on the newly fixed computer?Want A Weekly Update on Latest System Security Problem http://www.systemsecurityinstitute.org
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I haven't asked them about a partition. I have my laptop back and am in the process of restructuring. I have lost files but, fortunately, I had copied many of them onto CD. Besides, I really don't want to get into more expense at present.
But, if I do have any problems, I would like to know that I can come to you for help again.
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Well let's hope that the problems won't come anymore and you have good computer for a longer time.
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