|"....it does not recognize the cd"|
If there are printed instructions that came with the video card, follow the instructions !
The CD that came with the video card has to have an autorun file on it in order for it to start up automatically when you insert it while Windows is running - some CDs don't have that, or you may have something wrong with Windows that prevents that from running automatically. In that case, you access the CD drive letter (double click on it) in My Computer or Windows Explorer and look for a Setup or an autorun or similar file and double click on it to start up the CD's menu.
"i think the technician that installed the video card had already installed the driver using the cd."
If that were the case, if the Found New Hardware message is popping up, then it wouldn't be about the video card - was / is there another device you or he installed, or that you have plugged in, that you were not using previously ?
When you click on the message, what device does it say it has found ?
(CANCEL going any further).
"....also when it searched the hardware that the computer is looking is an image."
That's not clear at all. Explain what you mean, more clearly.