|"Can someone other than Dell employees or suppliers please respond to this issue please?"|
I can assure you that I do not work for Dell or any other company. I am retired these past 20 years owing to an industrial accident. I have never worked for any computer manufacturer !
My advice to you was based on my personal experience with dell laptops owned by my friend's ( I've never owned one & never will). On several models, non-Dell batteries were no good so they had to order one from Dell at higher cost, but problem solved.
Your sarcastic comment is most unfair when you don't know the facts, so I thought I'd set you straight.
despite your sarcasm, I hope you get the problem sorted soon.