Solved First home built PC, display and boot issues.

February 13, 2015 at 12:32:34
Specs: Windows 7 SP1, Intel core i5-4690 Haswell refresh / DDR3 Ram 8gb Hyperx beast 2400mhz
I've just built anew PC and I'm getting some hardware issues with it. I've never built my own pc so I could have done something wrong. But apart from these problems it works fine. I've updated any drivers I can find on the mobo website and the sapphire gpu website. There is a driver on the mobo website related to usb but I can't install it because it's composed of inf files. I can right click and click install on them but it says it cannot be installed that way.

Here are the problems:

1) Screens suddenly go blank, nothing is visible, ctrl+alt+delete does nothing, other major keys do not help.

2) Come back from period of absence, try to bring computer out of sleep, screens are blank, cannot do anything. Ctrl+alt+delete unlocks screens, login is possible but odd behavior.

The vga monitors are plugged in to different ports. One is in the DVI port via mini adapter the other is in the "display port" via adapter to vga. This works fine until it suddenly stops working.

3) USB devices interfere with each other. Plug USB 3.0 memory stick in USB 3.0 port, mouse and keyboard stop working. Mouse jumps around a lot, stops responding. Unplugging the kb mouse dongle first, then plug in memory stick, then dongle and everything is fine. The USB3 connector is firmly plugged in to the right port on the mobo.

4) I can't seem to boot from a Linux boot disc (ubuntu, mint etc) or DVD. It worked during install but now it doesn't. The boot priority is set so that the GRUB boot menu appears. The boot disc boots fine, and then the monitors go blank.

I'm noticing that the monitors go blank for almost all of the problems here. I've installed the latest GPU drivers so I don't know what to do. I've never used Sapphire before.

Spec

Gigabyte z97m-ds3h, socket 1150
DDR3 Ram 8gb Hyperx beast 2400mhz
Intel core i5-4690 Haswell refresh
HDD Sata III 1tb Seagate
Sapphire PCI Express R7 260x 2gb (http://tinyurl.com/l6r345z)
Samsung SH-224DB SATA DVD writer
Coolermaster GX 650w 80+ bronze
Coolermaster Hyper TX3 Evo CPU cooler

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✔ Best Answer
February 15, 2015 at 05:34:06
Anyway, I fixed the boot problems by disabling the Intel GPU in the Bios. I can now boot into a Live CD and reinstall Linux. Everything fixed.

Thanks for the tips and help.

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#1
February 13, 2015 at 13:02:36
"I've never used Sapphire before"
Take it out & use the onboard video to test.


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#2
February 13, 2015 at 13:08:16
Onboard video to test?

P.s. There is also another graphics card which I'm assuming is onboard the CPU (Intel HD graphics 4600).

Update
I think I was using the wrong drivers for the graphics card. So I think I've fixed all the Windows issues now (monitors requiring ctrl+alt+delete, not turning back on.) But I doubt this will help when I'm trying to boot into a Linux distro as it just won't have the same drivers available to it.

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#3
February 13, 2015 at 13:26:24
Take any cards out that your monitor can plug into, that should then leave you with a port to the onboard video.

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Related Solutions

#4
February 13, 2015 at 13:38:45
So in order to rule out the graphics card as the problem? I suppose that might indicate a hardware issue.

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#5
February 13, 2015 at 19:49:22
If you remove the graphics card from the motherboard, you are removing both the possibility of a defective card and the incorrect driver. Just use the remaining onboard video that is integrated on your CPU to prove that the system itself is working properly.
You list Windows 7 but then you also mention Linux. It is important to us to know if you are running Windows 7, A Linux distribution, or both in order to help you. With Windows you will need to get the motherboard drivers from Gigabyte's site and they will download with the proper installer. With Linux, check their site, but if they do not list drivers for Linux, then you need to get them form your distro site or get advice from their community. For the graphics card (when you are able to add it back in), you need to get Windows driver from AMD's site preferably and Saphire's site as an alternative if needed with the same story for Linux as the motherboard.

If this does not work then you are going to have to break it down to just the basics (Google "Bench Test Computer Build" for detailed advice on this) which is what you should have done from the beginning.

NOTE:: You have the same motherboard I have now and I have the i5-4690K installed and I needed to update the BIOS for the graphics card to be properly recognized. I was having trouble getting it to show a display with the graphics card and I only worked with the onboard graphics. Since I needed to update the BIOS from F4 to F7 to get the most out of the newer CPU for overclocking anyway (I knew this going in), I updated the BIOS while I was contemplating the problem with the graphics and 'just for the hell of it' I tried the graphics card again... Well it worked! Wonder or wonders, I inadvertently fixed the graphics issue at the same time. I do not know if it is an issue with the early BIOS or the fact that these motherboards were released before my CPU and about the same time as the GTX750Ti I have (I think yours is also a newer model), but the graphics have worked perfectly since. Of course, take all proper precautions for updating your BIOS, but I think you should probably do the update if the onboard graphics work as soon as the card is removed (like mine did, the onboard did not work with the card still plugged in).

You have to be a little bit crazy to keep you from going insane.


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#6
February 14, 2015 at 06:04:36
As mentioned the windows issues are now fixed by adding all the correct drivers Sapphire and Intel as well). The whole computer seems much smoother in Windows actually.

The PC has dual boot for Windows 7 and Linux Mint. The issue with booting is with Linux boot discs or Linux on memory sticks. What happens is that it seems to boot fine into the Linux Mint DVD. I get the usual options of Linux Mint or Linux mint in compatibility mode (tried both). After a few minutes the monitors go completely blank. The DVD drive is still flashing. After a few mins it stops. I have to restart the pc as I can do nothing without monitors.

Obviously I can't add the correct drivers to the live cd to boot and reinstall Linux (if a driver issue). So whilst adding good drivers into Windows will help windows it won't help me fix the boot issues. I'm tempted to just wipe the entire HDD and start again.

I was able to install Linux in the first place on this pc so I don't understand why it doesn't boot properly anymore. I could try burning another ISO but I'm doubtful it will help as multiple OS have failed to boot now.

I did do a bench test of performance using 3d mark so I know the system is stable at least. I looked for bios updates but I couldn't find any, will have another look.

Update
So I had another look for Bios updates on the mobo website.

Mobo page: http://tinyurl.com/la85r5a
Looking into flashing Bios: http://www.gigabyte.com/webpage/20/...

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#7
February 14, 2015 at 07:53:00
OK so I've flashed the Bios using the download + Q-Flash. It worked perfectly but no fix on boot issues. Will format hdds.

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#8
February 14, 2015 at 10:05:09
The motherboard drivers should be downloaded from the Gigabyte site or tracked down individually from the various chipset manufacturers sites (Intel, Realtek, etc). The latest Radeon graphics drivers will be found at the AMD site. And you should manually configure the BIOS settings; defaults are just a starting point. If you're not going to use the CPU graphics, disable it in the BIOS & set the Initial Display to the PCIe slot.

BTW, you didn't state which version of Linux you're using or how you installed it. Did you use WUBI? The latest version of Mint is 17.1 but there are numerous 'flavors' - Cinnamon, Mate, KDE, Xfce, etc. The newer the version, the more likely the chance of drivers being included. Otherwise, all you need to do is boot into Linux & go to Driver Manager.

One other thing: "I did do a bench test of performance using 3d mark"

Bench-testing means to test all the hardware on the bench before installing it in the case. Unfortunately it's a crucial step that many newbie builders skip.

How to Bench Test, Build, and Troubleshoot Your Computer

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#9
February 14, 2015 at 15:16:40
It was Cinnamon 17 but I couldn't remember which version number so I didn't add it in. I couldn't log in to it so I couldn't check in any event. It was just installed from the Live CD.

Since this morning I did a low-level format and reinstalled Windows 7. So despite blank HDD and updated BIOS it still doesn't let me boot into any OS. I will try to disable the CPU graphics to see if that helps.

It has to be driver related now that the Windows issues have been fixed with the latest drivers. But the live cd will not have these drivers under any circumstances so how to fix?


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#10
February 14, 2015 at 16:13:02
"Since this morning I did a low-level format and reinstalled Windows 7. So despite blank HDD and updated BIOS it still doesn't let me boot into any OS. I will try to disable the CPU graphics to see if that helps.
It has to be driver related now that the Windows issues have been fixed with the latest drivers. But the live cd will not have these drivers under any circumstances so how to fix?"

You said that you reinstalled Windows 7 and later you said you cannot boot to any OS, then you say 'Windows issues have been fixed'... Very confusing.
If Windows 7 is working properly after a clean install and diver install and you have not installed GRUB or other boot manager (still have Windows boot manager) and it works by itself, then the problem is with your Linux live disk. You may need to download the latest version of your distribution or choose another completely different one which may have later drivers for the newer hardware and/or search for drivers for Linux for the hardware and load them on a flash drive. It has been a while since I installed Linux, but I think there probably is a point that you can install specific drivers during the install if you have them already. If your download ISO image/distribution is even 6 months old, it is much less likely to have drivers for a relatively new motherboard and graphics card than if you just downloaded it this week.

You have to be a little bit crazy to keep you from going insane.


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#11
February 15, 2015 at 05:34:06
✔ Best Answer
Anyway, I fixed the boot problems by disabling the Intel GPU in the Bios. I can now boot into a Live CD and reinstall Linux. Everything fixed.

Thanks for the tips and help.

message edited by Adamantus10


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#12
July 19, 2015 at 14:57:03
I'm still getting problem 3 now. If I plug in a USB memory stick it will take forever to load. After about 10minutes it will suddenly appear. Sometimes I can plug in one device and it will cause the keyboard and mouse to stop working. I don't seem to be getting the issue anymore where the screens go blank and won't revive by kb / mouse.

P.s. Is there any way to set the topic to unsolved again?

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#13
July 19, 2015 at 15:04:46
USB drive or flash problems? How to cleanup and remove old USB storage drivers
http://www.techspot.com/community/t...

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#14
July 19, 2015 at 15:10:18
Cheers, will have a look.

How do I make the topic unsolved though?


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#15
July 19, 2015 at 15:14:09
"How do I make the topic unsolved though?"
Don't know.


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