Failed Internal usb-system

Benq / Joybook r22
March 5, 2010 at 05:00:12
Specs: Microsoft Windows XP Professional, 1.804 GHz / 1215 MB
After I removed some damaged kapersky dlls by force,my laptop runs ok, but the usb-system i.e.the usb-controller fails to load (in the manager as not loadable).The drivers are ok and i ran a repair installation with my winCD,maybe I've killed a support process.Any ideas,I vaguely remember a Usbfix prog, Not the one for sticks.

See More: Failed Internal usb-system

Report •


#1
March 5, 2010 at 07:28:59
"I removed some damaged kapersky dlls by force,"

What do you mean by that?

*.dll files that are used by Kaspersky were damaged and you deleted them,
or
- the Kaspersky program found some damaged or corrupted or infected *.dlls and you had it remove them, or it couldn't remove them so you deleted the named files yourself ?

Your USB controller(s) must be enabled in the mboard's /computer's bios Setup or similar - it is (they are) by default.
.......

If ANY USB device works at any time, there's nothing wrong with the USB controllers.

Assuming the USB controllers are enabled in the bios Setup or similar...

- for most laptops and netbooks, a USB keyboard should work to get you into the bios Setup, if Legacy USB or is similar is enabled in the bios Setup (it is by default), even if you can't get the USB to be properly recognized by the operating system on the hard drive.
.....

At the very least, for most USB keyboards, if it has leds on it, at least one led should light up on it when you plug it into a USB port when the computer is running, at any time.

A USB mouse that normally lights up when you plug it in, should light up when you plug it into a USB port at any time when the computer is running.

If neither of those things light up, your computer is probably damaged. I presently am working on a friend's Acer laptop - none of the 3 USB ports work for anything - I suspect the mboard is damaged.
......

USB devices may not work correctly when they're connected to certain USB ports e.g. ports in a hub or on the front of a desktop case. If you have a desktop computer, you may have an IRQ sharing problem you need to fix, or your power supply may be starting to fail.
See response 3 in this:
http://www.computing.net/answers/wi...

Included in that info - there is a procedure you can do that will re-load your USB stack in Windows, but you usually never need to do that for a laptop or netbook.

Also - if you are using a USB extension cable, some of them have inadequate wiring and will not work properly with some USB devices.
........

If you ran a Repair installation of XP, that should have fixed your USB problem, unless the main chipset drivers had been corrupted, or are otherwise not right.
(However, a Repair installation of XP can only fix things that there are files for on the CD - e.g. if your CD does not have SP3 updates included, running it wil not fix a SP3 related problem. )
Go to the Benq web site and download the main chipset drivers for your specific model, and install them.
If they're not listed there, or an alternative is, determine which main chipset your model has, and go to the maker of the main chipset's web site, download the drivers for your main chipset, and install them. Note that you MUST get main chipset drivers for a laptop or netbook, NOT desktop main chipset drivers.
........


Report •

#2
March 5, 2010 at 16:43:18
hi,was forced to delete the kapersky dlls by removing them. My defrag refused to continue because they were corrupted Now the laptop runs and defrags but the usb-controller is dead. All the drivers are present and the hardware is not defective, I have a second XP on partition D which runs Ok. The BIOS is nearly non-existent, but must be Ok (XP nr 2 is Ok) The Diagnose-program Everest shows some of the Usb drivers as not loaded on the defective one, but I can't see any IRQ conflicts.I will try a chipset update and try to get an SP3. update. The Usb sockets are totally dead ,NOTHING works on the defective Xp.Thanks for the suggestions.

Report •

#3
March 6, 2010 at 08:50:47
Your problem may be that your hard drive is failing, and has bad sectors "visible" to the operating system on the portion of the drive that has the one XP installation on it, but not on the other one.

Since you have data corruption problems, your laptop model was probably made in 2005 (there is a date in the manual - see below) , and laptop hard drives tend to work properly for a shorter time than desktop hard drives (no laptop harddrive has a warranty longer than 3 years; some desktop hard drives have a 5 year warranty)...

Check your hard drive with the manufacturer's diagnostics.
See the latter part of response 1 in this:
http://www.computing.net/windows95/...

(thanks to Dan Penny for this link:)
Hard Drive Diagnostics Tools and Utilities
http://www.tacktech.com/display.cfm...

If you don't have a floppy drive, you can get a CD image diagnostic utility from most hard drive manufacturer's web sites, but obviously you would need to make a burned CD, preferably a CD-R for best compatibilty, on another computer if you need to.

Check your hard drive with the manufacturer's diagnostics.
See the latter part of response 1 in this:
http://www.computing.net/windows95/...

(thanks to Dan Penny for this link:)
Hard Drive Diagnostics Tools and Utilities
http://www.tacktech.com/display.cfm...

If you don't have a floppy drive, you can get a CD image diagnostic utility from most hard drive manufacturer's web sites, but obviously you would need to make a burned CD, preferably a CD-R for best compatibilty, on another computer if you need to.

If the hard drive itself tests okay, any data problems found can be fixed, one way or another.
.........

"...was forced to delete the kapersky dlls by removing them. My defrag refused to continue because they were corrupted... "

You NEVER delete what you can un-install ! ! Deleting rather than un-installing often causes problems.
You should have Un-installed the Kaspersky software in Add/Remove programs. If you try/tried that and that won't/wouldn't work, the Kaspersky software installation probably used the Windows Installer to install it's software - you go to the Microsoft web site, search for the "Windows Installer Cleanup Utility" - download it, install it, run it, delete the Kaspersky entry (entries) that's (that are) listed in the results.
......

If you run Defrag in Safe mode, it takes the minimum amount of time to complete. (Remove any bootable floppy or bootable CD in (a) drive(s). Press F8 repeatedly while booting, don't hold down the key, select Safe mode from the boot choices menu. You answer YES when it asks whether you want to use Safe mode, later.)
Also, Safe mode does not load many things normal mode does. You may be able to successfully complete Defrag in Safe mode when you can't complete it in normal mode.

Running Defrag has very little effect anyway on modern computers - running it will make no more than, say, a 5% performance difference.
If your Windows has slowed down considerably, that's caused primarily by something else, not fragmentation.
E.g.
- loading anti-malware software that has one or more resident modules (a part that runs all the time in the background) always slows down Windows - some is not so bad e.g. AVG, Avast! - some is much worse - e.g. Norton / Symantec software, regarding that.

- if there is not enough free space on the partition Windows is installed on and booted from, Windows will run much slower. That's a very common problem for people who use laptops.
ANSWER this...
What total size is the partition XP's Windows was installed on, and how much free space is left on that partition ? ?

- lots of other software prblems can cause Windows to slow down. A common one is the user has too many things that are loading when Windows starts up and many of them run all the time Windows is running.
.......

I have no idea going by the info you have supplied which region you bought the computer in.

I looked up the Benq Joybook r22E (there is no listing for r22) on the Australia Benq web site. Only one hard drive can be installed internally on it (you can have two on some laptop models).

So - I assume you are dual booting from either of two XP installations that are on the same internal hard drive.
ANSWER this...
Were both XP installations working fine previously, or has one never worked properly ??

"...the hardware is not defective, I have a second XP on partition D which runs Ok."
"The Usb sockets are totally dead ,NOTHING works on the defective Xp."
ANSWER this...
Do the USB ports work fine in one XP installation but not in the other one?
If yes,
- there's nothing wrong with the USB ports or the USB controllers, and the USB controllers ARE enabled by the bios, whether you see a setting in Setup for that in your minimal bios version or not !!
- these statements are FALSE:
"Failed Internal usb-system"
"The Usb sockets are totally dead ..."

"The Diagnose-program Everest shows some of the Usb drivers as not loaded on the defective one...."

The Everest program is primarily an information finding program, not a diagnostics program. It can only find information that is already in a Windows installation, primarily in the registry, about Windows and devices and the drivers and software for for them, etc., and it can find that some software that is required is missing or appears to be missing (it may be corrupted). If the Windows installation has problems, Everest may have problems, and some of the info it finds may be incorrect.

The USB controller drivers are built into Windows, but they require that Windows has the proper info about the specific USB support of the mboard. If the main chipset drivers are corrupted, then if that's all that's wrong, "...I will try a chipset update " loading the main chipset drivers should work fine.

".....I can't see any IRQ conflicts."
You usually cannot have that problem with a laptop or netbook.
.........

" and try to get an SP3. update..."

If your problem is only with USB controller drivers in Windows, all versions of the XP CDs have those on the CD.

In any case, running a Repair installtion of Windows is worth trying, but it can't fix all problems even when the XP CD has the files it needs to replace.
If running it doesn't help, you often need to install Windows from scratch, and in that case, you should back up or copy the data you don't want to lose to elsewhere, BEFORE you install Windows from scratch. You don't need to be concerned about anything that can easily be downloaded again, or that can be installed again by using the disks for it that you have.



Report •

Related Solutions

#4
March 7, 2010 at 18:24:05
Hi, I didn't delete the Kapersky files straight away,I uninstalled it twice which was a pain because it loads 80Mb update.Only when it didn't work did I kill them.The files remain corrupted if safe mode or normal. I now have Sp3 installed by Microsoft, but it didn't help.The Usb-Controller is not dead, it simply isn't loaded on the defective system incidentally with Code 39 which makes no sense. I had two working Xp systems from about two years ago when a Worm killed my dns-system and I had to get a second system on the D:partition to fix it. I did a chipset update fom BenQ Europe, but I can't checkout the windows sys & dll files as I have no idea which are affected.I have uninstalled a load of unimportant Progs, images and killed the dustbin. I now have 11Gb=23% of 47Gb space(before 14%).Doesn't Scandisk encapsule dud sectors?? I ran the Seagate utility on my disc, with two different results. The surface check and SMART were good, but the seagate long scan failed.I did in fact buy it Oct 2005, but I was in hospital 6months,so about 4 years usage!! It's a German model.If I had more space I would try moving the Partition with Acronis Disk Director. Maybe if I offload tons to Dvd(No Usb,no extern Disc), I can try moving the system.
I have a Start-manager to kill-off unwanted ballast, but I wanted to routine-defrag because I had run-down failures,error messages and erratic behaviour. Bye IAN

Report •

#5
March 7, 2010 at 20:21:52
"I ran the Seagate utility on my disc, with two different results. The surface check and SMART were good, but the seagate long scan failed."

If the drive is a Seagate or a Maxtor hard drive, the tests are valid and it shouldn't fail any of them - the long test is the most important one.

However, the ram must pass ram diagnostics tests, before you run the hard drive tests, otherwise the results may be false.

See response 2 in this - try cleaning the contacts on the ram modules, and making sure the modules are properly seated:
http://www.computing.net/hardware/w...

For a laptop, or netbook, you must remove both its main battery and AC adapter before you do that.

For a brand name computer, see the Owner's or User's manual if you need to - how to remove or replace the ram is usually in that - it may already be in your installed programs. If you can't get into Windows, it may be on a disk that came with the computer, or you can go online and look at it or download it - it's in the downloads for your specific model.


Then run the Seagate hard drive long test again.

If it still fails the long test.....

"Doesn't Scandisk encapsule dud sectors?? "

2000 and up have have CHKDSK, not Scandisk.
CHKDSK /R can find bad sectors and exclude them from being used by Windows ; CHKDSK /F cannot.

A Full Format can find previously undetected bad sectors and exclude their locations from being used too, obviously that's destructive to existing data, but a Full Format and CHKDSK /R should not find any bad sectors at all !!
All modern hard drives have automatic routines that detect bad sectors as they are encounterd and swap their locations with the locations of good sectors, from a small pool of reserved sectors on the hard drive.
If a Full Format or CHKDSK or the operating system find "visible" bad sectors or encounter bad sectors, that usually indicates the hard drive is failing and the pool of reservered sectors has been completely used up !

When your hard drive is failing all sorts weird data corruption problems can happen. It sounds you have bad sectors on the one XP partition but not on the other one.

Trying to fix corrupted data on Windows installation that's on a partition that has bad sectors is pointless, and a waste of your time !

You should back up or copy what you don't want to lose to elsewhere, while you can still access the drive, and get yourself another hard drive, as soon as you can. You don't need to be concerned about anything you can easily download from the web again, or that you can install from disks you have on hand.

"If I had more space I would try moving the Partition with Acronis Disk Director...."

I know from previous research that if you copy an entire partition that has bad sectors on it, the locations of the bad sectors on the original partition are copied to the destination partition. Apparently, it's extremely difficult to fix the false bad sector location info on the destination partition, unless you are using Vista, or I presume Windows 7, in which case that can be fixed.
So - it would NOT be a good idea to copy the entire XP partition that you're having problems with.
However, if the XP partition your'e NOT having problems with checks out fine with CHKDSK /R C: (or whatever drive letter) without it find any bad sectors, then you can probably copy that partition fine.

Whatever the drive letter is of the XP partition you booted Windows from - that's shown in System Information - Windows Directory: X:/Windows .
When you have two XP installations, that isn't necessarily C !

Run CHKDSK /R on the XP partition your'e NOT having problems with.
E.g.
Start - Run: type: cmd , click OK or press Enter
type: CHKDSK /R C: (or whatever drive letter), press Enter.
Answer Yes to any questions.
CHKDSK /R will run the next time you boot that XP installation. Don't press any keys while it says it wants to run, or while it's running.
Watch the screen to make sure you don't miss the summary when CHKDSK is finished - it should NOT have found any bad sectors.
If it DID find bad sectors, don't copy that entire partition !!

Install Acronis Disk Director on the XP partition your'e NOT having problems with, if it it isn't already installed.

Get yourself a new hard drive, and a suitable 2.5" external drive enclosure (SATA or EIDE, whatever the drive is) - I recommend Vantec models.

Install the new hard drive in the external enclosure.

Connect the external enclosure ONLY to a USB port that's built in to the Joybook.

Use Acronis Disk Director to copy ONLY the the XP partition your'e NOT having problems with to the new drive. If you still want two XP installations on the new drive, make the partition a size that will leave enough un-allocated space to place the other XP installation on. If you want only one XP installation, I recommend you do NOT use up the entire drive for one partition - leave some generous amount of space unallocated, and you can software partition and format it in Disk Management later .

For more info on how to use Disk Management, of it you wand to install another XP installation on the drive, see this:

Setup defaults to making only one partition on a hard drive.
The problem with that is if you ever need to re-load Windows from scratch, you lose everything on the partition Windows was installed on, and when you have only partition on the hard drive, that's everything on the drive - unless you copy the data you don't want to lose to elsewhere BEFORE you install Windows from scratch (most people don't bother, and lose all their data) .
If you're installing XP from a regular CD, it's recommended you make at least TWO partitions on the drive.
How to make more than one partition on a hard drive, when you're installing Windows on a blank hard drive, or when you are deleting the existing partition(s) on a hard drive before you run Setup .....
See Response 3:
http://www.computing.net/answers/wi...


Report •


Ask Question