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External HDD Problem

July 25, 2008 at 05:22:07
Specs: xp/Vista HP, E8400@3.6/4GB DDR2 800 A-

I bought an external HDD, TOSHIBA HDDR250E03X 250GB. It's only USB powered. I tried to plug it into my front USB ports on my PC. The light on it will come on, but nothing happens, it won't spin, and nothing shows up in the MyComputer folder. So, it looks like it's under-powered. It's weird, because I have 4 different external HDDs from different manufacturers and I never had this problem. What puzzles me more, though, is this - when I plug it into my USB hub, the PC finds the drive, but starts the 'New hardware wizzard' and starts looking for the drivers... There are no drivers for any HDDs... Of course, Windows XP cannot find any drivers, so, I get message telling me the HDD wasn't properly installed and it will not run correctly. Then the balloon disappears and I can't find the HDD anymore. If I cancel the wizzard, I get the same message and it disappears. Now, if I plug the HDD into the back USB port on the motherboard, it runs perfectly, never asks for any drivers... Then I tried to plug it into my laptop running Vista Home Premium and I get the same problem, the New hardware wizzard starts and Vista is looking for the drivers... And it can't find them of course, so, it doesn't work. This is really frustrating. I contacted the Toshiba Tech support 2 times, but they don't care to reply... Nice...
Does anybody have any idea what might be the problem?
Thanx.

abit IP35Pro, eVGA 8800GT 512, OCZ 700W GameXStream, 2x250 Gb WD RAID 0, 1x500 Gb WD, Creative X-Fi Xtreme Music


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#1
July 25, 2008 at 05:57:23


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#2
July 25, 2008 at 06:13:15

Thanx, I'll try that. Do you know if it works the same way in XP?

abit IP35Pro, eVGA 8800GT 512, OCZ 700W GameXStream, 2x250 Gb WD RAID 0, 1x500 Gb WD, Creative X-Fi Xtreme Music


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#3
July 25, 2008 at 18:08:21

No, I don't know.

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Related Solutions

#4
August 7, 2008 at 11:43:25

SOLVED IT!!!
Thank you very much for your reply. Unfortunately, I couldn't find the files your link mentioned. On Vista troubleshooting site I found a solution, although it referred to the Side winder game controller.
Apparently, Windows Vista Service Pack 1 deletes a certain file needed for running USB devices and Vista cannot re-create it by itself. So, the only solution is to reinstall Vista, update all your drivers, reinstall SP 1 and hope that the file won't be deleted again... My reinstall didn't delete it and now everything is running fine. On my XP machine, it looks like my front USB port is underpowered a little bit. Although it runs all kinds of other USB devices... Now I'm just using a powered USB hub and it works. I still took the drive back, simply because Toshiba did not care to reply... I went with good ol' WD, they've never disappointed me.

E8400@3.6 GHz
Zalman 9500
abit IP35Pro
4 GB DDR2 800 A-DATA
eVGA 8800GT 512
OCZ 700W GameXStream 2x250 Gb WD RAID 0
1x500 Gb WD
Creative X-Fi Xtreme Music


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#5
August 7, 2008 at 14:49:44

Do you know the name of that file, the one that stops USB devices? You probably could have downloaded it somewhere. I have 2 Vista laptops here that I need to check.

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#6
August 7, 2008 at 17:10:21

I'm sorry, I don't remember its name and cannot find the post. But I found out this:
according to microsoft the only way to repair these files was to re-install your operating system clean (you must reformat your hard drive you have this option when you boot from your vista disk)

The major problem with this of course is you will loose everything and is very hard to back up data onto another device if you have no usb's, if you have a second hard drive drag documents etc you want to keep onto this then you will be able to access them and put them back onto your C drive when you have re-installed vista.

Quick Question do you have the update KB938371 installed on your machine as this is the update that caused all the trouble for me, this update would have been installed before SP1.

During the installation process of vista make sure you select the windows updates to manual so you can choose what to install,

Once your vista is re-installed install all the updates available UP TO KB938371 when i did this I installed nothing before hand just re-loaded vista then straight to updates, you will not see all the updates at once install all the updates required checking that KB938371 is not one of them. Reboot install reboot install etc etc

When eventually you see KB938371 available for update what i did was make sure nothing else was running and rebooted before installing, INSTALL IT BY ITSELF just the one update KB938371.

Reboot your pc and if it has installed successfully and your usb's are working then you're done, you can carry on installing future updates i.e SP1

This worked for me it seems that when that update is installed with others it causes problems.

This is the only way I could get mine to work

E8400@3.6 GHz
Zalman 9500
abit IP35Pro
4 GB DDR2 800 A-DATA
eVGA 8800GT 512
OCZ 700W GameXStream 2x250 Gb WD RAID 0
1x500 Gb WD
Creative X-Fi Xtreme Music


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#7
August 7, 2008 at 19:16:39

Ok, thanks, I'll look for that update.

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