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External hard-drive compatibility?

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Name: Windoze
Date: October 11, 2005 at 13:52:45 Pacific
OS: Windows XP
CPU/Ram: 1.73GHz Pentium
Comment:

Hello,

I've been trying to synch a Seagate 250GB external hard-drive to a laptop running on Windows XP. This one is a standard hard-drive fitted into a one button back-up 3.5" case.

The driver fails to install into Windows XP and although I can install the hard-drive software, it's not much use.

Is it possible that the external drive is not laptop friendly?

Suggestions welcome.

Thanks.



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Response Number 1
Name: Badboy
Date: October 11, 2005 at 16:33:51 Pacific
Reply:

Is this a USB 2.0 HDD?


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Response Number 2
Name: Windoze
Date: October 12, 2005 at 11:33:18 Pacific
Reply:

Yes - this is correct. I have a dedicated USB port supplied with the external case.


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Response Number 3
Name: Badboy
Date: October 12, 2005 at 12:35:52 Pacific
Reply:

Does your laptop have USB 2.0?


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Response Number 4
Name: Windoze
Date: October 12, 2005 at 13:28:58 Pacific
Reply:

"Does your laptop have USB 2.0?"

Thank you. Yes it does.

By the way, I was born yesterday too.

Best wishes.



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Response Number 5
Name: Badboy
Date: October 12, 2005 at 14:08:41 Pacific
Reply:

I didn't mean you any disrespect by my question.

All my external HDDs were readily recognized by WINXP PRO or HE computers without drivers. My WIN98SE computers did require drivers.

What HDD caddy are you using? Are you sure that your USB 2.0 ports on the laptop are functioning properly?


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Response Number 6
Name: Windoze
Date: October 12, 2005 at 14:19:41 Pacific
Reply:

Hi Badboy,

No problem - I'm just a bit sensitive because nothing I'm doing with my computer seems to work right lately :)

The USB ports are all fully intact - the modem; keyboard, mouse all run off the 3 USB ports and have no problems. The caddy is a smart drive which was professionally fitted.
I'm amazed you managed without drivers - I can't seem to do anything with Windows XP - even with Drivers...

Thanks for the thoughts.


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Response Number 7
Name: Badboy
Date: October 12, 2005 at 14:33:05 Pacific
Reply:

A mouse or keyboard would work well with USB 1.1 or 2.0. I don't know about a USB modem but it might work well with USB 1.1.

I've got a Maxtor external HDD and I have Seagate HDDs in Nexstar and Tritton caddys and I've been able to run them without drivers on computers with WINXP.

What I'm wondering is whether your USB ports are running at USB 1.1 or whether your caddy's drivers aren't in the WINXP driver data base. If not, the manufacturer should have drivers.


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Response Number 8
Name: Windoze
Date: October 12, 2005 at 15:02:18 Pacific
Reply:

Hi Badboy,

Definitely not USB 1.1!! I'm running a 1.73GHz laptop with an Intel Pentium Processor 740. It's totally flummoxed me. It's possible that the caddy's drivers are not in the Win Xp driver database but it's clearly marked on the box that it is Windows XP compatible.

It's disheartening to go through this - everything should be so straight forward according to the instructions. It just never is.


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Response Number 9
Name: Badboy
Date: October 12, 2005 at 15:08:17 Pacific
Reply:

But maybe the USB controller for your laptop's MOBO got screwed up.

In Device Manager, check the USB controllers. Are any of them "enhanced" USB host controllers? If not, that might be driver that you need. It should be available from the laptop manufacturers website.


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Response Number 10
Name: Windoze
Date: October 12, 2005 at 16:28:24 Pacific
Reply:

That's possible Badboy - I had a look at my Device Manager and there are so many ports and code named things which I don't recognise. I'll have to have a look at them tomorrow when I'm more level headed. I see a lot of USB things in the list.

Asking a laptop manufacturer anything isn't straightforward - I've also disabled my wireless LAN and can't figure out how to sort it out yet either.

Good night!


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Response Number 11
Name: Badboy
Date: October 12, 2005 at 16:41:43 Pacific
Reply:

Good luck!

I hope you can get this working.



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Response Number 12
Name: Windoze
Date: October 16, 2005 at 10:19:24 Pacific
Reply:

Er.....several days later....still trying...

This is so so simple, yet I'm finding it so so hard...


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Response Number 13
Name: Badboy
Date: October 17, 2005 at 05:02:09 Pacific
Reply:

Maybe you have a friend who could look at USB controllers in Device Manager and see if any are "enhanced".

The drivers for a laptop MOBO should be available at the manufacturer's website and should be an easy download.


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Response Number 14
Name: Windoze
Date: October 17, 2005 at 05:18:41 Pacific
Reply:

"Maybe you have a friend who could look at USB controllers in Device Manager and see if any are "enhanced".

Lol. I don't have any friends! I spend all my time trying to figure out how to work my computer!

Joking aside (really it was), I've just checked and realised I've been looking in <Control Panel---->Add Hardware>.

I don't seem to have a Device Manager option which is easily located in Windows. It reaffirms my impression that Windows is such a bloated OS that nothing is easy to navigate without someone else's experience ;(


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Response Number 15
Name: Badboy
Date: October 17, 2005 at 05:46:19 Pacific
Reply:

Start>Settings>Control Panel>System>Hardware>Device Manager

I'm sorry that your experience with WINXP is such an ordeal. It is not a perfect OS but millions of people use it productively every day.


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Response Number 16
Name: Windoze
Date: October 17, 2005 at 23:37:15 Pacific
Reply:

Hi again,

I see what you mean - I've found about 5 different USB controllers which aren't specified and only one which is enhanced.

All the USB ports say that the devices are working properly. Hmm.

Looks like I have yet to configure these fully. Everything from the mini-disc, the external hard-drive, the wireless router all aren't quite configured yet. The digicam is though. I wonder how I managed to succeed there, and not with the other USBs?


Windows is probably manageable.....with 24 hour technical support ;)


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Response Number 17
Name: Leith_Jones
Date: October 26, 2005 at 19:22:46 Pacific
Reply:

what service pack are you running, some older service packs of XP will only recognise up to a 127gig HDD, is the HDD new (unformatted) or has it had info on it before

if the former try running diskmgmt.msc and mark the drive as active then partition it, kk, gg


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Response Number 18
Name: Windoze
Date: November 2, 2005 at 14:35:34 Pacific
Reply:

Solution:

Control Panel>>Administrative tools>> Computer Management>>Storage>>Removable Storage when the HD is plugged in and running.

The format the drive into 2 partitions, and name it G: Drive or something else.


I've got it working at last!! The computer recognises the USB connection although the drive has to be formatted and specified: the Apple system automatically recognises this on USB connection, but Windows doesn't. I'm now running service pack 3 (or at least 2 - updated last week I think).

The CD driver which came with the hard disk is redundant - the instructions don't make sense. If I knew that I could use Windows to format the disk and that a driver wasn't required, it wouldn't have been so difficult!

Many thanks to everyone who helped me out - sometimes Windows is like that and blundering on with perseverance gets us there eventually ;)


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