External Hard Drive cannot initiallized

September 20, 2014 at 18:33:27
Specs: Windows 7, 12 GB
I have the same issues with no luck my external hard drive is WD passport 500 GB, already use diskpart, Hkey local machine regedit, all the 3rd party partition recovery software with still no luck. I think i am gonna throw this Western Digital product and never bought this brand again, this is the 2nd time I have this problem.

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#1
September 21, 2014 at 00:29:32
Have you run the diagnostic application provided by WD or the WD Formatter.

http://support.wdc.com/product/down...

Stuart


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#2
September 21, 2014 at 02:01:51
Yes already, I have tried all of the suggestion i find on the internet, still with no luck. May it has already damage. But for sure I wont buy WD product any more, it has problem after using it for couple of times.

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#3
September 21, 2014 at 06:38:50
Does the drive actually spin up and so on at least?

What actually happens when you run the assorted utilities? What error messages (if any) cough up?


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#4
September 21, 2014 at 06:47:53
yes, the drive at first spin up, after re plug, but then after 1 minutes the spin stop, already check it with WD utilities and the utilities said : Too Many Bad Sectors, so the HDD corrupt already, already had 300 GB data there, gone, well any way its only movie file but took times to gather those beautiful moview (taxi driver, God Father, and so many list good movie). Any way the HDD just being replace actually 6 months after i reques the replace the old one that also having bad sector problem (this causing my photo data lost 30%!! ).......I cannot replace it again because the warranty is end. But this conclude me to : NEVER BUY WESTERN DIGITAL PRODUCT AGAIN!!!!!

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#5
September 21, 2014 at 06:56:33
mmm OK... I was going to suggest you try the fridge trick - with a feint hope it may survive long enuff to enable you to recover data from it...

For what it's worth:

Wrap drive in paper towel; enclose it fully. Place in a small plastic bag (sandwich bag is ideal); seal the bag. Place in the bottom of the fridge - NOT the freezer; for about an hour or so. Remove from fridge; open bag and let contents breath a while - 5mins or so. Then remove from bag and loosen paper towel to allow air to circulate - but ensure paper towel is still in contact with drive overall - say another 5-10mins at most.

Replace drive in whatever housing (or on this occasion - and preferably - use an adapter to connect to a usb port). Whichever connect to computer and see if it will survive long enuff to allow file recovery at least?

Normally this routine is useful for recovering drives that have in effect jammed (or stop after a short while), or are starting to make an range of unhealthy noises... Allows a few goes (in/out of fridge etc.) before it finally fails... Possibly it may help here; worth a try at least?

Six months is no joy to put it mildly.. and WD surely must replace it; or as you're not at all happy with them now (and who can blame you) arrange a refund?

The paper towel is to protect the drive from moisture condensation when removed from the fridge; and also to prevent condensation whilst in the fridge... Unwrapping it in stages is to allow air to circulate around it and any moisture to be trapped in the paper towel - not on/in the drive.

This fridge/cooling routine has been found to work surprising well in the past...

message edited by trvlr


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#6
September 21, 2014 at 10:43:56
Thank you for the suggestion, on going process now in doing your suggestion. Well the WD external bought in 2012, been two years, and the warranty already finished by apr 2014, it has bad sector on nov 2013 and return back to them for replacement, got the replacement in Febr 2014, and now broke again. So thats it No Western Digital in my dictionary.

Already keep the hard drive in frig, i think am gonna keep it longer, see how it goes.

Thank You.


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#7
September 21, 2014 at 11:17:15
I would think you have a strong case to require WD to replace their replacement drive; as clearly it too wasn't up to par? I suggest you go after them - even though you don't trust them anymore - and at least secure another drive; regardless of what you may do with it...

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#8
September 21, 2014 at 11:44:13
Thank you for your suggestion, as my experience, I have to sent the hard drive to Thailand/Bangkok which is cause Rp. 250,000-300,000 which i've already spent it for the first replace, now let see if I have to sent it again where the fee higher due to fast inflation in the world right now, let see, hemmm.... it will cost me 350,000, combine those two expenses, I can buy new hard drive, let say the good one Fujitsu or Toshiba on 500GB. So I think I skip with that. What i do right now is bombarding them through social media how disappointed I am, which not only me I guess :D

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#9
September 21, 2014 at 12:04:39
ouch... In my book they would also be responsible for full costs of shipping both ways... But the way most of these outfits operate nowadays I guess that's asking/expecting too much... Mind you if were in USA/Canada/UK/Europe etc. then it would be seriously worth pushing...; I presume you aren't in any of the previous?

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#10
September 21, 2014 at 12:13:32
Well I live in Indonesia my friend, where there's no Law that can Help Me, last year I just lost my camera equipment worth of 4000 USD where the Indonesian Police don't nothing about it, instead they are backing up the criminal syndicate, the thief already gain equipment worth to almost 10,000 USD from lot of victim, and until today the syndicate free to operate. Freaking out huh........I might push it if I live in USA/Canada/Europe......but its not going to happen in Indonesia and most of developing country I guess, we were weak and no law backing up us, except if we are from the millitary background or high ranking politician...........sad, but that's the true.

Thank You.


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#11
September 21, 2014 at 12:47:20
When you mentioned Bangkok I had a feeling you were somewhere in that neck of the woods... Sad and unfortunate situation you have...

I have found Samsung and Hitachi to be OK; and in the past Seagate. Many laptops seem to have Hitachi drives..., and some Toshiba or Fujitsu; a few (not many as best I can determine) WD...

I'd be inclined to ensure that anything "really critical/important" was also copied onto DVD, as well as being on whichever drive becomes your external/usb storage; as likelihood of two different types of media failing at the same time is not high... The DVD copies being regularly updated too; and stored safely (and labeled appropriately).

Meanwhile I wish you well with whichever brand of drive you go with next.


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#12
September 21, 2014 at 12:53:56
Ok, thank you very much for your help

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