|I urge you to run the hard drive manufacturer's diagnostics before you do anything else.|
"There are two disks with this pc -- one to reinstall the program and another for the drivers. "
If you mean - one to reinstall the original brand name software installation and another for the drivers.....
- the one with the drivers is meant to be used if you need to re-install device drivers and associated programs and usually has the same device drivers and associated programs as in the software downloads for the model on the brand name's web site, though the ones on the web site may be newer
- the one to re-install the original brand name software installation is often called a Recovery disk or similar.
It requires that the data contents of the second partition (that the original hard drive always has when a brand name software has been installed) are intact and unaltered.
Sometimes the brand name software installation hides that second partition from the user being able to see it in Windows - sometimes it doesn't and the second partition is visible to the user in Windows but they are strongly cautioned not to alter it's data contents, or they may not be allowed to alter it's data contents.
If there's nothing wrong with the data on that second partition, using that Recovery disk will go fine, but most Recovery or similar programs will QUIT if the checksum of the data is not correct, or they will certainly quit if the data isn't there.
If there's nothing wrong with the hard drive physically, usually there's nothing wrong with the data on that second partition.
If you try using that Recovery CD and the program quits....
- if you want to re-install the original software installation, you need a Recovery disk set, not just one CD. If Windows is still working well enough, you can usually make the set of Recovery CDs in Windows by using a program supplied by the brand name that is already in All Programs.
If Windows is NOT working well enough to make the set, or if the brand name supplied program to make them is not there, you can often order a Recovery CD set for the exact model from the brand name's web site. If that's not available from there, you could try searching the web for such a set - there are web sites that have copies of the sets they can sell you. In either case, the set plus shipping usually costs you a lot less than even one new OEM XP Home CD.
- if she doesn't care whether the original brand name software installation is installed, as long as it has Windows on it and that works well, the OEM Windows license included with the brand name system / software installation allows you to legally use a regular OEM Windows CD, or a bootable copy of one, of the same version as the original software installation had, Home or Pro, along with the Product Key found on the official Microsoft sticker that's on the outside of the case somewhere, to re-install Windows.
However, that's more work for you.
After Setup has finished, you must load
- the drivers for the mboard including the main chipset drivers.
- the drivers and software for things that came with the system Windows didn't automatically find the drivers for otherwise - either from the drivers CD, or from the software downloads for the model on the brand name's web site
Whenever you load Windows from a regular Windows CD (or DVD) from scratch, after Setup is finished you must load the drivers for the mboard, particularly the main chipset drivers, in order for Windows to have the proper drivers for and information about your mboard hardware, including it's AGP or PCI-E, ACPI, USB 2.0 if it has it, and hard drive controller support. If you have a generic system and have the CD that came with the mboard, all the necessary drivers are on it. If you load drivers from the web, brand name system builders and mboard makers often DO NOT have the main chipset drivers listed in the downloads for your model - in that case you must go to the maker of the main chipset's web site, get the drivers, and load them.
Further info can be found on the brand name system's web site by searching using something such as: Recovery, or Recovery CD set, or Recovery disk set, etc.