EVERYTHING keeps freezing, requiring restart! Why?! WHHHY?!

Dell / Dell xps720
December 28, 2011 at 07:22:11
Specs: Windows 7 32-Bit, 2.4 GHz / 3068 MB
Ever since upgrading from Windows Vista to Windows 7, my PC freezes at random moments. I own a Dell XPS 720 which is a little dated but still very powerful and runs any modern game with no problem, even games requiring up to 1GB of memory to run.

It might freeze after ten minutes, or after ten hours. EVERYTHING freezes. If there is music playing, the music will freeze and it will remain playing the same note (at the point it froze) until the end of time! The mouse cursur might continue to "jump" around the screen a little ... and then that will freeze too. Even functions on the keyboard itself - not on the monitor but ON the keyboard - won't work, e.g. the CAPS LOCK symbol won't appear.

Every piece of hardware imaginable will freeze and I have to turn the PC off at the main power button.

One of the only ways I stop it from happening is by using a program that runs everything in a "turbo mode" (everything at its most basic) which obviously uses less memory. Therefore I am wondering if this might be a memory issue, i.e. Windows 7 is requiring more memory than the 4GB my computer has; however, the freezing does seem to happen especially when either a) Windows Media Player, or b) Internet Explorer (especially a streaming video) is running.

I was wondering if there was anything I could do to get more information about *what* is happening at the moment of the crash; is there any kind of "crash log" or "problem report" that I can set up or retrieve, which I could then maybe post on here for you guys to decipher?

My memory theory is only a theory and I would really like to get to the bottom of this as it's becoming unbearable. Today alone it's crashed three times in half an hour - yet other days it lasts from morning til night.

Thanks for any help in advance!



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December 28, 2011 at 07:34:46
You can test the memory by running memtest86, memtest86+, or Windows Memory Diagnostic which is built into Win7. Here's how it's done:


Also, check your CPU temp, make sure all your drivers are up to date, run a cleaner such as CCleaner-Slim, & run a full scan for viruses & malware.


And don't forget to manage your startup apps:


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December 28, 2011 at 07:35:50
Have you checked for viruses and malware? What antiVirus are you using? Windows 7 may have installed Security Essentials, which is fine, but if you have another AV also running they don't play nice together. Lose one or the other.

Your RAM could be the issue. When laoding additional programs you will use more RAM. If you have a dodgy connection on one or more sticks the problem won't appear until that RAM is accessed.

Try snapping each stick in and out 4 or 5 times to burnish the contacts. Be sure the machine is unplugged when doing that. You could also run a memory test like memtest86+. Best to run it from the boot.

Overheating can also cause the problems you describe. Look to see how much dirt/dust is clogging the CPU heatink/fan. Blow out using canned or compressed air. DO NOT use a vacuum cleaner.

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December 28, 2011 at 08:28:11
When you upgraded from Windows Vista to Windows 7, did you make sure that all of the various drivers were updated ? In particular, drivers for the video card.

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Related Solutions

December 28, 2011 at 12:12:49
if you can create a bootable cd from this:

boot from it, one of the options is to run from the ram. If you do this it will load the os into the ram and you can remove the cd.
if you run it from the ram until it freezes like windows, than you probably have a hardware problem. If you can run it for a day without freezing, than it probably is a software problem (ie: driver, infection, ect.....


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