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error STT20000A backup tape drive
Name: qustions02 Date: November 5, 2003 at 07:24:04 Pacific OS: win2000 CPU/Ram: 256mb
Comment:
hi, i have a seagate STT20000A backup tape drive. it was properly backing up data but recently it has been giving the following error when i try to backup data: "device received an invalid format. Ref: 05-20-23-00-0403". i use veritas ver 4.5 software for backing up. i have tried uninstalling and reinstalling the program and checked to make sure the jumper settings on the drive are correct. any help will be appreciated. thanks in advance!!
Name: wawadave Date: November 5, 2003 at 12:42:59 Pacific
Reply:
try a diferant cartrage in it see if it still dose not read it corectly. thr read write heads could be getting dirty.
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Response Number 2
Name: qustions02 Date: November 6, 2003 at 07:00:25 Pacific
Reply:
i have tried using a completely new cartridge too. still doesnt work. get the same error message!!
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Response Number 3
Name: msojoe Date: December 1, 2003 at 07:23:37 Pacific
Reply:
Running into the same problem on an XP computer. Backup Exec 4.5a, build SRS 300B58A. The following is a link to Veritas' support site, where some of the error codes are explained.
http://seer.support.veritas.com/docs/236304.htm
According to the document, this error appears to occur on an "open tape" request. The program then returns the error "the drive received an unknown command". I haven't yet tried a new tape, but I've done a successful backup with this drive and tape before.
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