We just installed a new black ink cartridge, and now it will not print in black. The color cartridges work just fine. I'm not sure if the cartridge was installed correctly, seeing as I did not do it, so I'm not sure how to fix it or what is wrong.
Is the cartridge a genuine Epson cartridge? Post the full model of the printer.
Hello! I'm having the EXACT problem, and even Epson tech support can't figure it out. It prints sort of scattered black but looks like it's out of black ink (all new cartridges installed correctly). Tried nozzle cleaning, head cleaning 3 times, reinstalling cartridges multiple times, unplugging, turning on and off, everything. Nothing works, and all colors print except black. Any resolution?
I figured it out for my printer today... just got new ink, had the same problem, saw these posts getting me nowhere, so I figured ok the ink cartridge is fine... so what else is between that and the paper. I decided to go out on a limb and get a paper towel and clean off the little plastic nubbin that's inside the printer (the part that sticks into the cartridge, sticking out from where you place the ink) and it printed completely perfectly after that.