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Epson 777 printer paper rejection

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Name: malfam
Date: April 15, 2006 at 07:55:34 Pacific
OS: Windows XP Home
CPU/Ram: 512
Product: Paserio
Comment:

My Epson 777 printer starts to print a page and then just stops and rejects the page and tries to continue on another sheet but sometimes it just keeps running paper through and will not continue printing. I reloaded the software driver to see if there was a problem with it. That did not help. I con;t put a stack of paper in the infeed or it will just run all of the blank pages through the printer. Any suggestions short of throwing it out!?



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Response Number 1
Name: XLWH
Date: April 16, 2006 at 17:55:52 Pacific
Reply:

Hi malfam.


Here is the troubleshooting link. - Have you tried the nozzle check and cleaning the nozzles?


I guessed at the answers so you will have to fill in your own answers but the following is what the troubleshooting questions look like.


http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&oid=14395&infoType=Overview


Question History

Step 1 WHICH MODEL ARE YOU USING? Stylus Color 777

Step 2 What were you doing when the problem occurred? Printing

Step 3 Which light pattern do you see on your printer's control panel? Error off and power on

Step 4 Do your printer's lights indicate that your printer is ready to print? Yes

Step 5 Does your printer indicate that either ink cartridge is low? No

Step 6 What happened when you tried to print? Only blank pages came out

Step 7 WHAT IS THE PRIMARY SITUATION? Blank pages feed

Step 8 Using the buttons on your printer's control panel, print its nozzle check. Which best describes the nozzle check? The page is blank

Step 9 Which operating system are you using? Windows XP

Step 10 WHICH OPERATING SYSTEM OR ENVIRONMENT ARE YOU USING? Windows XP

Step 11 Clean the print head. Which best describes the nozzle check now? The page is blank

If the nozzle check still has gaps or missing sections or if the page is still blank after you clean the print head, you should replace the ink cartridge for any color or black section that has a problem.

Note:

Always use the power button to turn your printer on or off. If you use an external switch (such as a power strip switch), the ink cartridges may have a shorter life as a result.


Take care,

Linda



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