DVD-rom stopped working

Hewlett-packard Hp laserjet p2055dn - pr...
December 11, 2009 at 15:02:07
Specs: Windows vista home, enuf
Ok, I have a Dell Inspiron with Vista home
32bit edition. The other day my drive stopped
working. It would open and close, spin up any
inserted discs but it would not recognize them.
It also has stopped showing up in "My
Computer" with all the other drives. I looked
into the device manager and i saw it had an
error next to it. It read, "cannot start drive
(code 0)". I removed it from the laptop, cleaned
it and slid it back in, nothing different. Below
are the troubleshooting steps i took

1. Virus scan - came back negative
2. Spyware scan - did find some stuff, but
nothing major
3. Registry cleaning
4. Replaced DVD-rom drive - Found identical
unit online thinking that that was the only
explanation being that it was broken. I slipped
in the new unit, same thing.

Any ideas on what this could be? I haven't
even moved this laptop from my desk in over a
month so it's not like i dropped it. What can
you guys think? Thanks in advance.

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December 11, 2009 at 15:18:58
The drive is probably faulty. If it's still under Warranty, you can put in for a Warranty replacement from Dell.


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December 11, 2009 at 15:32:03
If the drive is located in a removable drive bay then there may be a setting in the BIOS (setup) to choose what type of hardware is currently in the drive bay. Perhaps that is set wrong.

At any rate, check in the BIOS to see if the optical drive is configured there.

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December 11, 2009 at 16:10:26
Thanks for both of your quick replies. I'll answer them in order.

1. I think I have ruled out the hardware issue since I replaced
the drive only to find the same issue, which I think I did
mnetion in the original post. Secondly, it is out of warranty,
whch would only cover hardware anyway so it's a moot point

2. The bios of this laptop, inspiron 1525, is pretty basic. I
looked in it to see connected devices or See if anything
screamed something wrong. I did check the bay setting you
mentioned, it only had auto or disabled. Naturally auto was
walready selected so I left it as is. Other than that tere was
virtually no other place to look in the limited bios info for
anything. What else?

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Related Solutions

December 11, 2009 at 16:17:41
Try changing the setting to disabled for one cycle and then back to auto.

If the BIOS allows it, disable the splash screen (logo) so you can see the POST screens. Then watch to see if the drive is being configured by the BIOS.

That will tell you if it is hardware or software.

One other thing could be a recent update for Vista may have caused this problem. The solution would be to remove any recent hardware updates.

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December 11, 2009 at 18:09:41
To verify if it is hardware or software related put a bootable disc in the drive and reboot the system (after ensuring CD/DVD drive is set as first boot device in bios)

If it boots then you know your problem is in Vista.

Goin' Fishin' (Some day)

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