DVD-ROM Drive Error

Microsoft Windows xp professional w/ sp2
January 6, 2010 at 14:13:05
Specs: Windows XP
In my computer's device manager, the DVD-ROM drive is marked with a yellow ? error sign, not a disabled red x, and it says in Properties that "A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)." The computer came from a company that did not wipe everything because there was no sensitive information on it, and I would prefer not to remove XP.
Is there a way to solve this without an admin password or is there any program that will run in Windows XP Pro or in a DOS command line within Windows XP Pro that will access the SATA drive directly via the motherboard, regardless of Windows' driver setup? I know I can access the drive by initializing it from a config.sys line then using MSCDEX.exe, but is there a way to work around it in Windows?

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January 6, 2010 at 14:52:46
Right click on the DVD drive entry in device manager, click uninstall, then reboot

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January 6, 2010 at 14:57:00
You CD ROM could be in conflict with another device. Try uninstalling the driver and rescan for hardware. To do this do the following...

Start -> Control Panel -> System -> Hardware Tab -> Device Manager Button -> Right-click the CD-ROM and chose uninstall. -> Right Click the root and choose rescan. -> Then hope that plug and play drivers will work.

If the plug and play drivers do not work then do the following...

Go to the Internet. Type Google.com. Type the name of the Company that manufactures your computer. Goto their website and select support. Type the Model number of your computer. Goto Downloads and select CD ROM drivers. Download and install.

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January 6, 2010 at 15:49:52
You don't need to install special drivers for an optical drive, they're included in the OS

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