DVD/CD ROM drive not working

March 12, 2011 at 15:56:39
Specs: Windows Vista
I recently reinstalled my PC.

My CD drive was working fine and then suddenly nothing happens. Just comes up with message saying 'please insert a disc into drive e.'

One thing I did notice and I have only just rectifiied is the SM controller needed reinstalling. Would this cause this issue?

I've looked in the device manager and don't see any yelloe exclamation marks and I've tried updating driver software but it says there a no updates required.

Also done a 'fix it solution' via microsoft but says it can't fix problem.

Any tips appreciated.


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#1
March 12, 2011 at 19:06:26
Tell us the make and model of your brand name system, or if you have a generic desktop system, the make and model of the mboard.

The specific model of a brand name system is often shown on a label on the outside of the case somewhere, or it can often be determined by going to the brand name's web site and loading a program they have available, if Windows is still working, on the subject computer.

If it's a Dell computer...
Go here for how to find the Service tag "number":
http://support.dell.com/support/top...

Tell us what it is.

If it's a HP or Compaq computer.....
Go here:
http://partsurfer.hp.com/search.aspx
Scroll down a bit.
Look for the similar label on the outside of your computer.
Quote the specific model number - that's at the end of the first line.
Quote the Product number - that's on the third line.

The model, sometimes the make, of a mboard in a generic desktop system is usually printed on the mboard's surface in obvious larger characters, often between the slots.
........

The laser lens may be "dirty".

Try using a laser lens cleaning CD in the drive. If you don't have one you SHOULD have one. Most places that sell CDs or DVDs sell them, and even some "dollar" stores have them for a buck or two.

Or, if this is a laptop computer, eject the drive's tray and with no disk on the tray, wipe off the obvious laser lens with a tissue or a soft cloth.
.........

If this is a desktop computer...

It is common to un-intentionally damage IDE data cables, especially while removing them - the 80 wire ones are more likely to be damaged. What usually happens is the cable is ripped at either edge and the wires there are either damaged or severed, often right at a connector or under it's cable clamp there, where it's hard to see - if a wire is severed but it's ends are touching, the connection is intermittent, rather than being reliable.
Another common thing is for the data cable to be separated from the connector contacts a bit after you have removed a cable - there should be no gap between the data cable and the connector - if there is press the cable against the connector to eliminate the gap.
80 wire data cables are also easily damaged at either edge if the cable is sharply creased at a fold in the cable.

Try another data cable if in doubt.

80 wire data cables must have the proper end connector connected to the mboard IDE header - usually that's blue, but in any case it's the one farther from the middle connector on a 3 connector data cable.


Check your SATA data cables. The connector on each end should "latch" into the socket on the drive and on the mboard, or on the drive controller card - it should not move when you merely brush your hand against it near the socket - if it does, mere vibration can cause a poor connection of it - use another SATA data cable that does "latch", or tape the connector in place.
(There is a slight projection or bump on one side of the outside of the connector that "latches" it into the socket - it's easily broken off or damaged)

The same thing applies for the SATA power connection.

........

The most common cause of CD drive death is the spindle motor has seized, or is spinning so slowly the circuit board on the CD drive, or Windows, "thinks" there is no cd.

To check for this, insert a CD in the drive, and note its position. Close drive. Try to access the drive. The led should turn on. Eject the cd after led has gone out - if the cd is still in the same place, the motor is seized.
Alternately, with computer on, insert a cd into the drive, noting its position - when the cd is inside the drive, the led should come on - give it a bit of time, then eject it - if the cd is still in the same place, the motor is seized.

If the CD has moved, but the computer still doesn't find it, it may be spinning too slowly. The only way you can check for this is to remove the CD drive, take the top cover off, then connect the drive and attempt to access the CD, and watch how fast the cd spins - if it takes a while to start spinning, and/or spins very slow, the motor will soon seize. You could also remove enough hardware above the cd spindle so you can attempt to spin the cd with your finger, place a cd on the spindle (be careful - there will be nothing to hold down the cd), attempt to access the CD, and gingerly try spinning the cd faster with your finger, then let go - it may then acheive its proper speed - it may then be recognized.

If your CD does not spin, or spins too slowly, it's time to get another CD drive. I have never seen a CDRom spindle motor that has ball bearings - they all seem to have sleeve bearings. You MAY be able to get it to run for a short while by removing or getting access to the motor and oiling it, but it is a waste of time - it will seize again (been there, done that - the oil improved the situation, but was not enough).



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#2
March 13, 2011 at 11:32:07
I've got a Dell Studio 540.

I tried reinstalling the driver (HL-DT-ST DVD+ - RW GH30N ATA Device) but still not joy.

I will get a laser cleaner to see if that fixes it.

I tried putting CD to see if it moved and it did. It looks like it span half way round.

I don't fancy taking PC all apart.

May just purchase external drive if the laser cleaner doesn't work.

Cheers for advice


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#3
March 13, 2011 at 12:22:55
In the device manager page should there be 2 selections under DVD / CD ROM drives?

I only have one, HL-DT DVD

If I need to download the CD one I'm not sure which one to download???


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Related Solutions

#4
March 13, 2011 at 22:40:31
"I recently reinstalled my PC."

Did you load the main chipset drivers ?

If you didn't, the DVD drive may not be recognized properly.

Whenever you load Windows from a regular Windows CD (or DVD) from scratch, after Setup is finished you must load the drivers for the mboard, particularly the main chipset drivers, in order for Windows to have the proper drivers for and information about your mboard hardware, including it's AGP or PCI-E, ACPI, USB 2.0 if it has it, and hard drive controller support. If you have a generic system and have the CD that came with the mboard, all the necessary drivers are on it. If you load drivers from the web, brand name system builders and mboard makers often DO NOT have the main chipset drivers listed in the downloads for your model - in that case you must go to the maker of the main chipset's web site, get the drivers, and load them.
...............

Apparently Dell Studio 540 is a desktop computer

Manuals
Dellâ„¢ Studio 540
http://support.dell.com/support/edo...

It says on that page....
Initial release: 23 September 2008

Your Dell Studio 540 couldn't be any more than 2 1/2 years old.
It's extremely unlikely your DVD drive would be dead due to it's motor bearings having too much friction in them .

Open up the case and make sure the SATA data cable is properly fastened on both ends.

See this
http://support.dell.com/support/edo...

Check your SATA data cables. The connector on each end should "latch" into the socket on the drive and on the mboard, or on the drive controller card - it should not move when you merely brush your hand against it near the socket - if it does, mere vibration can cause a poor connection of it - use another SATA data cable that does "latch", or tape the connector in place.
(There is a slight projection or bump on one side of the outside of the connector that "latches" it into the socket - it's easily broken off or damaged)

The same thing applies for the SATA power connection.
.......

"In the device manager page should there be 2 selections under DVD / CD ROM drives?"

Do you have a Nero burning software suite of programs installed ?
If you do, one of the DVD drives is a virtual drive, and there is also a virtual drive controller for that in Device Manager for it.

Virtual drive = phantom drive = fake drive.
It's only used by a feature of the Nero software.

It's created in more recent Nero versions that use a module called Imagedrive. E.g. Search for Imagedrive in this:
http://www.lib.utexas.edu/help/libs...
If you don't think you'll use Imagedrive, you may be able to un-install it in Add/Remove Programs if it's listed separately, and/or by changing something in Nero's configuration or Properties, and that will get rid of the virtual DVD drive and it's driver listing in Device Manager.
.........

If you don't have Nero software on the computer, in Device Manager, RIGHT click on the listing for each DVD drive entry, select Un-install, then Restart Windows after both are Un-installed and look in Device Manager again to see if there are one or two DVD drive entries there.
........

At what point did the DVD drive stop recognizing disks ?
Which disks ? Only CDs or only DVDs ?
Did you try all sorts of disks ?

It's not a good idea to install two or more burning programs that did not come with Windows because they often each have a module that runs all the time that are likely to clash with each other. Sometimes that results in the DVD drive not being recognized properly



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#5
March 14, 2011 at 10:13:34
Tubesandwires, in my initial post I said I reinstalled the SM Controller (this is alos known as the chip set). I didn;t realise this error till the weekend and questioned whether this could cause damage to the CD/DVD if it wasn't installed.

Like I say the CD was working fine last week then it just stopped working.

I will check the name of the chip set driver I installed. I did get this from the Dell Support site. I have the disc but drive doesn't work.

My PC is pretty much 2 years old.

Maybe I should ring Dell to see if they can offer any advice on the chip set. I don't fancy taking PC apart!

Thanks for help.


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#6
March 14, 2011 at 12:13:06
You have not answered some of my questions.

The SM Bus controller drivers problem was fixed according to you - if it has drivers now that has nothing to do with your DVD drive problem.

Installing the main chipset drivers - INF Update Utility in an Intel main chipset's case - fixes the problem of the operating system having no SM Bus controller drivers for your Intel main chipset. Is that what you did to fix that problem ?

" questioned whether this could cause damage to the CD/DVD if it wasn't installed."

It's not normally possible to damage a hardware device with software or because of the lack of software. In theory malware could corrupt the firmware on a chip on the drive, but that's extremely unlikely and I've never heard of that happening.

"Like I say the CD was working fine last week then it just stopped working."

The CD disk or the CD drive ?
If a CD disk, or whatever disk, if it's only the one disk that doesn't read fine then that has nothing to do with whether the DVD drive works properly.

Your system has an LG combo DVD burner drive - reads and burns both CDs and DVDs - so it would be better to call it a DVD drive, not a CD drive.

Optical drives - CD or DVD drives - do NOT stop working for no reason at all.

You drive isn't old enough for bearing problems to be a cause..
It's extremely unlikely your DVD drive would be dead due to it's motor sleeve bearings having too much friction in them .

Your DVD drive does not need any special drivers. The generic drivers built into the operating sysrtem work fine with it and are automatically loaded.

Your problem has to be caused by -

- a hardware probem or a drive connection problem
- in your case it's unlikely there is anything wrong with the drive itself, unless it has been damaged by something such as a power failure event that produced power spikes or surges
- cleck the SATA data cable connection as I told you above
- combo DVD burner drives have at least two lasers and associated circuits - sometimes one of those malunctions, but usually that happens ONLY after the drive has been used a lot for many years - in that case, either the drive cannot read ANY CD, or it can't read ANY DVD. The drive must be replaced if it has that problem if you want a drive that can read and burn both types.

- a software problem.
The DVD drive stopped being recognized properly after software was installed

- not installing the main chipset drivers could cause your problem, but from what you've said in the last response of yours it sounds like you installed those

- installing more than one burning program in Windows that did not come with Windows can cause your problem.
You haven't told me / us whether you have more than one of those installed.

- your have the two optical drives listed in Device Manager yet you say you have only the one DVD drive.

You haven't told me / us whether you have Nero software installed.
There may be other burning programs that also have a virtual drive feature.

You haven't told me / us whether you have Un-installed both optical drive listings to see what the result is.

Some systems do NOT get along with the InCD feature of Nero burning software - the software can be custom installed to not install that feature, or you may be able to un-install just InCD when you click on the Nero entry in Programs and Features in Control Panel.

"I don't fancy taking PC apart!"

It's easy to work on a desktop PC.
See the link to the manuals for your Studio 540 system above, The Service manual is the most useful one. Dell makes good manuals.



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#7
March 14, 2011 at 15:10:05
Thanks for feedback!

Right will try and answer questions.

Yes, I've reinstalled the SM bus controller drivers (chip set) and that looks fine now. I read somewhere that not having the SM controller can cause some issues.

I meant the DVD drive was working fine last week. Have tried a few discs (CD and DVD) and none work now.

Yes, I don't think it's a wear and tear issue as I don't use it all the time. Maybe a dust issue though if anything.

At this point I haven't installed any burning programs. Did have Roxio before reinstallation.

Two optical drives listed in device manager? In my DVD / CD-ROM list I only have one drop down. That is 'HL-DT-ST DVD+-RW GH30N ATA device'

I haven't tried uninstalling the optical drive. All I've done is clicked on 'update driver software' and 'scan for hardware changes'

Thanks tubesandwires.


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#8
March 14, 2011 at 16:12:20
"Have tried a few discs (CD and DVD) and none work now."

Okay, so it's not just one disk or one disk type that isn't recognized.

"Maybe a dust issue though if anything."

Not likely when no disk at all is recognized.

Try cleaning the laser lens on the optical drive with a laser lens cleaning CD. If you don't have one, most places that sell CDs or DVDs have them - even some "dollar" stores have them for a buck or two.

"Did have Roxio before reinstallation."

I know from experience Roxio software is VERY poorly written software.

What do you mean by re-installation ?
Did you install Windows from scratch,
or did you do a Repair installation of Windows ?

"Two optical drives listed in device manager? In my DVD / CD-ROM list I only have one drop down. That is 'HL-DT-ST DVD+-RW GH30N ATA device'"

You said in response 3:

"In the device manager page should there be 2 selections under DVD / CD ROM drives?

I only have one, HL-DT DVD"

I assumed you meant you were seeing two listings there, yet you have only one DVD drive.
If you were NOT seeing two listings, then WHY did you state that ?

"I haven't tried uninstalling the optical drive."

In Device Manager, RIGHT click on the listing for the one or each DVD drive model entry, select Un-install, then Restart Windows.

"All I've done is clicked on 'update driver software'..."

There is no other possible driver for most IDE optical drives and all SATA optical drives - it's a generic driver that's built into the operating system.
.....

Check the connection of the drive's SATA data cable.
See response 4 starting at:

"Open up the case and make sure the SATA data cable is properly fastened on both ends."


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#9
March 16, 2011 at 12:18:54
Right uninstalled DVD drive and no joy.

Should the CD drive show in 'my computer'?

Noticed on a friends PC that they have DVD RW Drive and CD Drive showing. I only have DVD. Is this because it's optical?


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#10
March 16, 2011 at 13:01:21
Check the SATA data cable connection to it.

All CD and DVD drives are optical drives, as in, they use a laser to read and burn the disk.

The label you see for the same optical drive varies depending on where you look in Windows, what you're doing with the disk in it at the time, whether or not it has a disk in it it can read, and if it does have a disk in it it can read, whether or not the data has a volume label for the disk.

Does the friend have only one optical drive or more than one ?


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#11
May 7, 2011 at 12:09:11
I have a dell XPS 435T/9000 Desktop. It's top of the line. I have the same problems as you do my HL-DT-ST DVD+-RW GH50N B103 stop recognizing and playing or burning disks. I called Dell and demanded a new internal dvd drive. They were giving me the runaround. DVD drives don't ordinarily go afoul. But Dell is selling poor functioning drives. I have two new Dells, this desktop and a new high end laptop. Both are under warranty but the service Dell offers does not favor the customer therefore It will be my last purchase from them.

As for this particular dvd drive. I am replacing it with a better drive from tigerdirect which costs only 21 bucks..The Dell people I called on two separate days really angered me. For them to put a cheap dvd drive into their top-end computers is reprehensible.


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#12
May 8, 2011 at 09:35:50
Dragonner

You should have started your own Topic (clicked on Start a New Discussion).
When you make a post in a relatively old Topic - the last post before yours was made March 16 2011 - you're not likely to get as many answers.

"DVD drives don't ordinarily go afoul."

Problems with optical drives are common. You could have tried some of the things suggested previously in this topic with your original DVD drive.

Failing or dead optical drives are common.

The problem you had is not a Dell only problem.

It can happen with any optical drive, especially after it has been used a lot.

If it was only CDs or only DVDs it could not read....

As I said in response 6...

"- combo DVD burner drives have at least two lasers and associated circuits - sometimes one of those malfunctions, but usually that happens ONLY after the drive has been used a lot for many years - in that case, either the drive cannot read ANY CD, or it can't read ANY DVD. The drive must be replaced if it has that problem if you want a drive that can read and burn both types."

Your Dell computers may have an overall warranty of longer than a year, but the warranty on modern optical drives is never more than a year, mostly because of the possibility of their motor's cheap sleeve bearings causing problems eventually after the drive has been used a lot. In that case when the sleeve bearings have deteriorated to the point that they develop too much friction, the optical drive can't read any disks properly.

Apparently your "Dell Studio XPS Desktop 8000" first came out in 2009 so your system may have been used as much as two years and some months or so.

Your HL-DT-ST DVD+-RW GH50N B103
was a SATA drive made for LG by Hitachi that has a generic OEM LG model number rather than a retail LG model number.

LG drives are okay drives, as good as or better than most cheaper drives, except that they're not all that good at recognizing data on badly scratched disks, which isn't a concern for most people.

Obviously optical drives cost a lost less than they used to, and along with the reduced cost the quality control is likely to not be as good as it used to be.
On the other hand, I haven't had, or seen any mentions of any more problems with LG drives than with other brand's drives.


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