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dvd writer error i/o device

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Name: tiyogi
Date: October 16, 2008 at 07:16:45 Pacific
OS: WinXp Pro Sp2
CPU/Ram: P4 2.4GHz/ 512M & P4
Comment:

I have a Lite-on (SHW-160P6S) dvd write which installed in one computer give and i/o device error.

However installed in another computer work just fine.

I have done the following.
Switched drive to another computer. I works in other computer.

Checked the Hardware management area and the device shows no problem. Installed and working properly.

Checked setting on cable select. Yes

Swaped out 80 wire cable with a different one. Still no good.

Checked BIOS to see if dvdwriter is recognized. It is.

In Window Explorer drive is seen as a dvdrw drive.

However if I go to Computer Management and select Removal media, it registers "Empty" even when a disk in the drive.

Any suggest as what to try next?
WinXp Sp2

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Response Number 1
Name: guapo
Date: October 16, 2008 at 07:29:37 Pacific
Reply:

Does another DVD or CD drive work in the PC where the Liteon doesn't?


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Response Number 2
Name: OtheHill
Date: October 16, 2008 at 08:24:27 Pacific
Reply:

OK, first of all the no media is normal. Removable storage refers to USB flash or external drives. Not CD or DVD media. So that is normal.

The I/O error is a different unrelated issue. Where and when is this message generated?


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Response Number 3
Name: Tubesandwires
Date: October 16, 2008 at 08:36:11 Pacific
Reply:

Have you re-installed Windows since the drive last worked properly?
If you have, the DVD drive, and/or the mboard hardware, will probably not be detected correctly until after the main chipset drivers have been loaded.

Whenever you load Windows from a regular Windows CD (or DVD) from scratch, after Setup is finished you must load the drivers for the mboard, particularly the main chipset drivers, in order for Windows to have the proper drivers for and information about your mboard hardware, including it's AGP or PCI-E, ACPI, and hard drive controller support. If you have a generic system and have the CD that came with the mboard, all the necessary drivers are on it. If you load drivers from the web, brand name system builders and mboard makers often DO NOT have the main chipset drivers listed in the downloads for your model - in that case you must go to the maker of the main chipset's web site, get the drivers, and load them.


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Response Number 4
Name: tiyogi
Date: October 16, 2008 at 09:11:19 Pacific
Reply:

Ok, yes all of the drivers are installed. This is on a fresh load of WinXp Pro Sp2 original operation system not recovery disk.

Sorry forgot to mention it is internal drive.
Here is addition information.
The unit was on the secondary ide socket.
On the cable it was the second device, the first device being a dvd rom drive.

The dvd write will work in the computer if it is the firs device but not as the second device.

So I either have had 2 bad cables or their is something wrong with the secondary ide connector.

I will be installing the dvd-rom to see it will work in the secondary connector ide with it being the second device.

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Response Number 5
Name: OtheHill
Date: October 16, 2008 at 09:24:13 Pacific
Reply:

If your computer has TWO IDE ports they both may not be Enabled in the BIOS.

If I understand your last response you are indicating that the drive doesn't work if connected to the secondary IDE controller port.

What is the jumper position on that drive? The jumper is a small movable part that slips over two pins. Location is on the rear of the drive with the labeling on the top of the drive explaining the various positions.


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Response Number 6
Name: tiyogi
Date: October 16, 2008 at 10:06:04 Pacific
Reply:

The jumpers on both drives dvd-rom and dvd writer are both on Cable select.

I have checked the BIOS under IDE setup and the drives are visible and enabled.

It seem that the dvd write will not work if there is another drive plugged into the same cable.

Yes I could run the unit with only the dvd write but I would like to save wear and tear on it. I really can not afford to go out and buy another one.

So here is what I have so far.

If the dvd writer is all by itself on the Secondary IDE it will work.

If I place the dvd-rom on the cable it will work, either in first or second position.

However if I place the dvd-rom in either position on the cable then the dvd writer will not work.

So it seem like the dvd writer some how interferes with the correct operation of itself, if it has to share a cable.

With this I am going to switch the units from Cable select to Master and Slave to see if this helps.

So any ideas as what is going on here?

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Response Number 7
Name: Tubesandwires
Date: October 16, 2008 at 10:18:01 Pacific
Reply:

"Ok, yes all of the drivers are installed. This is on a fresh load of WinXp Pro Sp2 original operation system not recovery disk."

If you use a Recovery disk for a brand name system software installation, all the necessary drivers are already present for the hardware the system originally came with when the Recovery procedure has been completed.

As I pointed out....
"If you load drivers from the web, brand name system builders and mboard makers often DO NOT have the main chipset drivers listed in the downloads for your model - in that case you must go to the maker of the main chipset's web site, get the drivers, and load them."

If you're not 100% sure the main chipset drivers were loaded, it does no harm to go to the the maker of the main chipset's web site, get the drivers, and load them.

"Checked setting on cable select. Yes"

You can either use cable select jumpering on the drives, or master/slave jumpering, but don't mix the two types of jumpering for drives on the same 3 connector data cable. If you do, you will likely have problems with one drive.

If you use master/slave jumpering, if there are two drives on a data cable, one must be jumpered master, the other slave. If one drive is attached to a cable, it should be jumpered master - on older mboards it will not be detected at all if it is jumpered slave - on newer mboards it may still be detected if it is jumpered slave, but in some situations, with some software, it may not be detected properly.

The info on the label on some drives can be confusing - e.g. sometimes the jumpers are shown upside down with respect to the back of the drive. If the position of the power connector is shown relative to the jumper positions, go by that, or if there are markings near the jumpers on the back of the drive (they may be stamped into the plastic or metal but not highlighted and be difficult to make out), go by that.
The correct end connector on a 3 connector 80 wire data cable MUST be installed on the mboard IDE header in either case - usually that's blue, or in any case it's the end connector farther from the middle connector on a 3 connector data cable.

If either data cable has ever been removed....

It is common to un-intentionally damage IDE data cables, especially while removing them - the 80 wire ones are more likely to be damaged. What usually happens is the cable is ripped at either edge and the wires there are either damaged or severed, often right at a connector or under it's cable clamp there, where it's hard to see - if a wire is severed but it's ends are touching, the connection is intermittant, rather than being reliable.
Another common thing is for the data cable to be separated from the connector contacts a bit after you have removed a cable - there should be no gap between the data cable and the connector - if there is press the cable against the connector to eliminate the gap.
80 wire data cables are also easily damaged at either edge if the cable is sharply creased at a fold in the cable.



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Response Number 8
Name: OtheHill
Date: October 16, 2008 at 10:24:04 Pacific
Reply:

When you look at the IDE ATA/ATAPI controllers in Device manager are there listings for Primary channel, Secondary channel and dual channel?

If you are using both to copy disks you should connect one to each channel (separate cables). You can connect the DVDrom as the slave to your boot drive and make the DVD burner the Master on the secondary channel. Using Master/slave setting for each channel allows you to connect either drive to either connector on the cable. This makes it easier to route cables.

If the cables are still an issue you might look into round cables. I just got an email from an online vendor this morning for cheap round cables. the link is below. I have bought from this vendor with good results.

http://www.cableclub.com/advanced_s...


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Response Number 9
Name: aegis
Date: October 16, 2008 at 10:28:18 Pacific
Reply:

Are you positive that you have 'correctly' jumpered 'cable select' on both devices.
Those jumpers can be tricky on some drives.

Maybe try Master/Slave.


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Response Number 10
Name: tiyogi
Date: October 16, 2008 at 10:45:03 Pacific
Reply:

Ok, I switched from cable select to master and slave. This did not cure the problem.

I am officially out of ideas now.

To Tubesandwires:
By the way the computer is a IBM Netvista 8307.

No I did not use a Recovery disk. Use Original WinXP Sp2.

"If you load drivers from the web,"
The drivers were from Lenova/IBM site.

"Checked setting on cable select. Yes"

The setting are clearly labeled and are correct depending if I used Cable select or Master and Slave.

"common to un-intentionally damage IDE data cables"

I do not think this is the case, reason for thinking this is if the cable was bad I would think the dvdrom would not work if placed in a different postilion on the cable. But it has not, it will work no matter where it is placed and not matter what setting CS or MS.
So this is why I think I can rule out the cable.

Last of all yes the correct end of the cable is being use. The single connector end is in the MB and the 2 connectors are being used on the drives.

To OtheHill,

"IDE ATA/ATAPI controllers in Device manager "

Yes the Device Manager was check and there 2 ide controller there, Primary and Secondary and addition Intel controller,8280 Ultra ATA Storage Controller. There are no yellow exclamation marks. Reported as installed and working properly.

Any more comments?

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Response Number 11
Name: aegis
Date: October 16, 2008 at 11:32:10 Pacific
Reply:

It's possible for a (defective?) drive on a cable to cause problems with the other drive.

Try swapping the CDROM drive with the slave drive on the first channel. Actually the best place for the CDROM drive is probably as slave on channel one.


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Response Number 12
Name: tiyogi
Date: October 16, 2008 at 11:41:13 Pacific
Reply:

Yes cables are correct.

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Response Number 13
Name: OtheHill
Date: October 16, 2008 at 11:59:31 Pacific
Reply:

I suggested recabling to split the two optical drive apart. I have experienced issues with older systems when using two optical drives on one channel.

What other drives are installed in the system?


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Response Number 14
Name: Tubesandwires
Date: October 16, 2008 at 12:12:59 Pacific
Reply:

"IBM Netvista 8307"

"The drivers were from Lenova/IBM site."

Did you download and run this from there?
These are the main chipset drivers:
INF Update utility
http://www-307.ibm.com/pc/support/s...

Main chipset "drivers" may have few or no actual driver files - they always have one or more *.inf files that inform Windows about what features it already has built into it that it should use for the mboard main chipset.

If you DID, then...

Found in the downloads on that site, in
"Flash BIOS update - bootable diskette version".......
"Installation README"
ftp://ftp.software.ibm.com/pc/pccbbs/thinkcentre_bios/24jt54a.txt

Check your bios version.
You may need to update the bios.

- If it's older than 24KT34A/24JT34A (a lower number after KT or JT), there is a fix in that version and newer.
"Fix for secondary IDE drive sometimes not being detected"

- If it's older than 24KT32A/24JT31A there is the fix in that version and newer:
"Correct setting of IDE slave device UDMA mode under ACPI"


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Response Number 15
Name: OtheHill
Date: October 16, 2008 at 12:39:15 Pacific
Reply:

Good find tubes.


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Response Number 16
Name: Tubesandwires
Date: October 16, 2008 at 14:10:11 Pacific
Reply:

If you can't get both optical drives working on the same data cable, it makes very little difference or no difference whether they on the same data cable as a hard drive. The cpu always accesses the drives one at a time, and the max speed of one drive on the data cable is not affected by the max speed of the other drive on the same cable.


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Response Number 17
Name: tiyogi
Date: October 16, 2008 at 15:32:01 Pacific
Reply:

Finally I got it to work.
What pain.

Primary ide
master 80 GB
Slave Lite-on DVD writer.

Secondary
200 Gb hdd
dvd-rom.

Luckly I am in full tower, I had to get rails to mount the 80GB hdd in a 5.25 space.

Then shift everything around in the chassic.

So now if you look at the case.
1st bay 80Gb Primary Master
2nd bay DVD writer Primary Slave
3rd bay DVD-rom Secondary Slave.
4th bay 200 Gb hdd Secondary Master
1.4 Mb floppy

I have never had so much trouble get a computer to work properly.

Oh well, it works and that's the way it will stay for a while.

I feel like I have cheated some how going back to the old master and slave but it seem to be the only way to get it to accept the dvd writer.

Thanks for all the great replies.

PS. I did flash the bios and it did not help.

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Response Number 18
Name: OtheHill
Date: October 16, 2008 at 15:57:43 Pacific
Reply:

That is the correct way. CS is cheating. The OEMs do that so when someone adds a drive they don't have to change jumpers on previously installed drives.


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Response Number 19
Name: Tubesandwires
Date: October 16, 2008 at 17:56:38 Pacific
Reply:

It's good to hear you found a solution.

"PS. I did flash the bios and it did not help."

You should always load bios defaults, or clear the cmos by moving a jumper on the mboard then moving it back, after you flash the bios. The flash procedure usually does not do that automatically, and you should do that to make sure the data contents of the cmos match the new bios version, otherwise your bios may not work properly because the contents of the cmos are that for the previous bios version.


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