DVD Drive Not Showing up Anywhere on Computer

August 13, 2010 at 14:13:07
Specs: Windows 7
I've two identical Samsung EXTERNAL dvd drives; one bought last year, one bought this year, both bought from the same place.

While one works fine the other doesn't show up ANYWHERE on the computer. That is not in Computer, Disk Management, (Manage), Device Manager or Bios.


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August 13, 2010 at 15:42:20

I'm imagning that these plug in through USB ports since they are fairly recent purchases (as opposed to nine years old). I'm also assuming that at some point, you have plugged them into the same port to make sure that there's nothing wrong with the particular port you're using.

Really, only three possibilities come to mind, although I'm open to ideas from others on the forum:

1.) The non working dvd player is not getting power for some reason. Being plugged in to a wall, or any other power source for that matter does not automatically equal getting power.
2.) The non working dvd player is rather seriously broken (it's probably not handshaking over the usb connection if there's no "bah doomp" sound right when you plug it in, assuming that the other one does make the sound -- can't think of any easy fix for this).
3.) The USB cable going from the computer to the non-working one is bad for whatever reason. This doesn't happen all that often, but it sure is a cheap and easy fix when it does.

Again, it's entirely possible that someone else has some better answer, but this is what comes to my mind.

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August 13, 2010 at 16:58:42
Try the unit on another computer and /or on another USB port on your computer.

If the tray doesn't open and no lights go on, that has nothing to do with the USB connection. Your AC power pack may have failed. If both drives are identical, try the power pack from the working unit on the other one.

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August 16, 2010 at 12:06:25
Thanks guys. :) Sorry for the late reply. :/

Both drives come on as it were in that their lights work, the trays open and close all right so that would mean the powers ok yeah? But only one shows up on the computer.

I will try the usb cable thing - don't know why I didn't think of that before so thanks.

The last time they both worked was when I was using an upstairs XP computer. Since then I've tried using them on a downstairs computer running Win 7 where the problem arose.

I will try them again on the XP comp and keep you all updated on both suggestions.

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February 2, 2011 at 09:16:37
Very late update I know but changing the cables worked! Thanks!

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