Solved DVD drive not operating

July 21, 2012 at 11:42:23
Specs: Windows XP, Intel P4 3 GHz/4 GB
I am using P4C800 Deluxe board (about 8 years old I guess). In the time I have had it I think I have used 4 different DVD burners. The first 2 had old IDE interfaces but of course the more recent have be SATA. Until recently I had an HP dvd1270. a few weeks ago I noticed that the system no longer seems to recognize it. Actually that is not quite true. If you went to Device Manager it would show up with the yellow "!" symbol. If you looked in Properties it would say that Windows (XP Pro SP3) loaded the driver but could not find the drive. So I went and got and LG GH24 and attached it. I get the same thing. In device manager I see HL-DT-ST DVDRAM GH24NS90 showing that the system OBVIOUSLY sees the new drive but again it has the yellow "!" and the same problem.

Any ideas?

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July 21, 2012 at 14:34:49
Could be the classic registry error concerning upper and lower filters which have to be edited out (deleted). You can run the "Fixit" wizard or do it manually. Both methods are on this page:

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July 21, 2012 at 15:58:12
Thanks it was worth the try but did not solve the problem. I should mention that the error message I get from properties is Code 41.

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July 21, 2012 at 17:02:16
✔ Best Answer
When I check Code 41 at Microsoft Support (which I certainly should have tried before) they do have a solution that worked. In my case I had to edit the registry and delete the setting in UpperFilter. You can find the process on Microsoft Support. Thanks for the help though.

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July 21, 2012 at 18:04:05
Go to device manager and uninstall the dvd drive. Restart the Pc then the OS will re-install the driver. Go back to Device Manager and check to make sure the ! has gone away.

If it is still there then the driver for it is not part of the generic drivers avaiable in the OS system and you will need to download a driver suited to that DVD drive (and OS).

You could try to look at the Properties of the dvd drive and see what the Region is set, if the region has not been set then that could cause your problem. Set it to your region (Country).

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