dvd does not show in bios and is not listed in device mangr

June 16, 2013 at 01:12:40
Specs: Windows XP, 1.7gig/512ram
I have a travelmate 4650 laptop. It was given to me after I lost everything in Hurricane sandy. I'm happy to have it. it's a 1.7 gig 512mg ram windows xp pro. It has a super multi drive which I don't know what to do to get it to work. I've tried everything. I updated the bios since the system is so old. I tried searching for the earliest restore point and that didn't work. I've been all over the internet looking for a solution. I've don the Mr. Fix it by Microsoft. No help there. The drive does not show in bios Nor does it show in the device manager. I've tried the remove, reboot, check cables, connections, everything I've read to do but nothing works. I really do appreciate everyone letting me ramble on. I would really like to get this drive up and going. Thanks for the help. Josh.

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June 16, 2013 at 01:29:17
If it doesn't show in the bios (and its controller is enabled there) then the drive is probably bad.

Does the tray open and close? If it does that doesn't necessarily mean it's good but if it doesn't then it's bad or at least not getting any power.

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June 17, 2013 at 01:37:41
the draw does open and close. When I boot the system or reboot the led light on the dvd drive lights up and flashes then nothing after. I put a disk in the drive and It starts spinning. I can both hear it and feel it when I place my hand over the drive area. So I know the drive is working it's just not being found by the system in any place.

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June 17, 2013 at 02:02:13
Well the drive is spinning up which means the motor works but that doesn't mean it's able to read disks.

If the bios doesn't see it, device manager won't either.

It sounds like you've verified it's connected good. The only other thing would be a bios setting. You might check the manual on that. You should be able to download the manual from the support page for your model. I don't have time to look it up now.

Otherwise, assuming it is bad, you'll need to look for a replacement or maybe an external drive.

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