DVD and CD drivers won't install

ASUS P5P800
November 6, 2007 at 13:04:12
Specs: WinXP SP2, Pent 4 3.2 2 Gig Mem
When I view the CD and DVD drives in Device Manager, they both have the yellow circle with an explanation point. Try as I may I am not able to install the drivers. The Drives are: Pioneer DVE-RW DRV 110D and a Lite-On CD-ROM LTN-5295.

Both drives show up in the bios correctly configured as master and slave.

I could be doing something wrong when I update the drivers but I have tried every combination I could to install drivers without success. TIA for any help.

What might I do to correct this abnormality?


srloren


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#1
November 6, 2007 at 13:05:23
You may need to install the MBoard chipset drivers. No further drivers are required after that.

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#2
November 6, 2007 at 15:02:16
Thanks much...didn't think about that. Will try now.

srloren


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#3
November 6, 2007 at 15:06:31
Download Everest Home
If it shows any deference drivers then install them. If not then install the MB chipset as Othehill said.

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Related Solutions

#4
November 6, 2007 at 16:46:33
Thanks for your help. I have downloaded Everest Home and it found the Video Driver to be needing updating. Doing that now. It also creates Reports but I do not know what I am looking for. Could you please guide me as what to do with the Reports and how to discover what I need to get the CD Rom Drives to be recognized by Device Manager? TIA

srloren


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#5
November 6, 2007 at 17:46:34
I don't understand it. The drives are recognized by the BIOS but when in Device Manager, I go to update Drivers, under the Lite-On CD Rom LTN 529S Properties, when I populate the Volumns, it says "Volumn information for this disk cannot be found."
Something is screwed up. Everest Home does not show any problem that I can see. I have saved the Report on Hardware only if anyone wants to look at it. Still puzzled...Thanks again for your support.

srloren


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#6
November 7, 2007 at 05:58:37
How do you have them setup for example
Secondary IDE device 0 Master, device 1 slave?
Look at the Ide ATA/ATAPA Controllers
in Device Manager check Secondary Properties. Device status also check Advance setting both devices should be set to DMA if available.
What is the status under the Cd-rom properties? I would install the Chipset I beleive this is what you will need the chipset will correct the cd-rom problem.


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#7
November 7, 2007 at 13:40:30
Thanks beckrl, yes they are set up as Secondary IDE device 0 Master, device 1 Slave

The status of the cd roms is as follows:

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

Still no luck in solving this problem. TIA

srloren


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#8
November 7, 2007 at 14:03:40
Loren Sr

Did you try updating the Chipset drivers? Maybe you didn't realize beckrl posted a link to download the Intel drivers. The link is below. Go to device manager and open CD drives listing> right click a drive and choose update drivers.

http://drivers.softpedia.com/get/Ot...


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#9
November 7, 2007 at 19:34:59
Thank you OtheHill, I thought I downloaded the Chipset Drivers but I went back and saw that I did not. I appreciate you bringing this up and hope that this will be the resolution. Thanks again OtheHill

srloren


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#10
November 7, 2007 at 21:25:07
I tried installing the Chipset but can not get the cd rom nor the dvd rom drives to accept the updated drivers. This is frustrating. The instructions for installing the Intel Chipset are a nightmare and I must be doing something wrong. When I read the instructions I don't understand the following:

1. Copy the contents of the <Inf Extract Directory>\XXXX\All directory to the root directory of the floppy disk (A:\)

When I extract the original downloaded file there are only 4 files:

8.5.0.1008.htm
infinst_autol.exe
readme.txt
Station Drivers ici tous les drivers nouveaux

I don't understand what this means: "the contents of the <Inf Extract Directory>\XXXX\All directory".

If my cd rom drive was working I could use the cd that came with my motherboard to load the stupid drivers....This is total BS. I don't know how you guys stick with figureing out this stuff.

Now that I have that off of my chest, I need to continue to try figure out what I am doing wrong.
Thanks for your input guys.

srloren


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#11
November 7, 2007 at 22:53:54
Loren Sr

It can get to you sometimes. Hang in there. The file the instructions is referring to, "infinst_autol.exe", is the file. This file is a self extracting auto install file. Double clicking this file should unpack the file.
I'm not sure why they want this file on a floppy but what you do is copy the "infinst_autol.exe" file to a formatted floppy then double click the file and it should unpack and the resultent file/s will be on the floppy. Then when you try to update the drivers you supply a path to the floppy drive. Windows should then find the updated drive file (.inf) file and replace the old file with this one.


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#12
November 8, 2007 at 08:15:17
Thank you OtheHill....your moniker reminds me of what I am...Your post makes sense and I am off to try it. Thanks for hanging with me. Earlier this morning I tried to do a System Restore to a date that I thought was earlier than when the problem presented itself...System Restore did not work...What else should I have expected. If I ever meet Bill Gates on the street, it will be all I can do to keep from choking him until he croaks....(just kidding Mr. Gates, but don't think I haven't thought of it.) Thanks again OtheHill.

srloren


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#13
November 8, 2007 at 08:38:10
After extracting the inf files and trying to update again I get the same error:

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

I tried uninstalling both CD and DVD Rom drives but get the same error. I did not copy the files to A: Drive but did the install to the path in my C:/Programs/Intel folder. I don't see what difference it would make unless Windows is interfering. Maybe I should try installing in Safe mode from the DOS Prompt. I just don't know. I thought this last try would work...God is testing me.

srloren


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#14
November 8, 2007 at 09:10:56
FYI, there is no DOS in WinXP. You are referring to a command prompt. I don't think that will make any difference.

On that note try looking at the controllers in Device Manager. You should have a Primary channel, a secondary channel and a dual channel controller listing.

Lets try something different. Modern optical drives and the controllers they operate on require a cable with 80 wires in it. There are two types of IDE/ATA cables. 40 wire and 80 wire. Both of them have the same physical size. The 80 wire are required to run any device faster than 33MBPS. I suspect your problem may be due to the use of an older 40 wire cable. The easy way to identify an 80 wire cable is by the colors of the connectors on the cable. 80 wire cables are colored as follows. Drive end connector is black, middle connector is grey, and MBoard connector may be yellow, orange, blue, red. The physical size of the cable is the same for both. Logically if the newer style has 80 wires instead of 40 each wire is finer. This appears as a smoother texture on the cable.
If you are currenty using a 40 wire cable on either controller I recommend you switch to the newer style for both. You shouldn't even be able to find an older style cable for sale, unless it is used.

If by chance the cables are already 80 wire then I suggest you try removing the CD drives AND the controller too. May be necessary to remove both channels.


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#15
November 8, 2007 at 12:53:40
They are the newer type with 80 wires. I understand removing the CD drives but how do I remove the controller? Do you mean the cable end at the motherboard connection?

srloren


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#16
November 8, 2007 at 14:36:00
No, just removing the listings for the controllers in Device manager. You can't actually remove the controllers.

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#17
November 8, 2007 at 14:43:08
Loren Sr If you have the 80 wire type you may need to place both devices (cdroms) to Cable Select. See if this works.



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#18
November 8, 2007 at 16:25:15
Thanks beckrl....will try that in a few minutes

srloren


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#19
November 8, 2007 at 16:47:11
I deleted the IDE Secondary controllers, the drives from Device Manager and changed the jumpers on both drives to Cable Select...still no luck. I know you guys must be running out of suggestions. If you can think of anything else, please let me know. I will be happy to try it.
One think I noticed that after I deleted the cd rom drives from device manager and rebooted, Window did not warn me that it found new hardware. What do you think this means? Thanks again guys for all your help.

srloren


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#20
November 8, 2007 at 16:52:55
I am not sure Windows actually allowed you to remove JUST the secondary channel. You can remove all the listings and reboot.

You didn't state if you did have the three listings as addressed in my #14. Also, what exact wording is in the line for each of the three?


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#21
November 8, 2007 at 17:10:20
Try this: To manually invoke the system file checker, be sure you have administrative access then go to the command prompt and type:

sfc /scannow

reboot.

Try this if that didn't work:Start Registry Editor (Start, Run and type in regedit then click)

Find "UpperFilters" and "LowerFilters" (and "UpperFilters.bak" "LowerFilters.bak", if they exist) value under the following key in the registry, and delete it:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Quit Registry Editor.

Reboot.



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#22
November 8, 2007 at 17:30:10
Loren Sr
I got this regedit from MS
You receive an "error code 39" error message.
Hope this Help.

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#23
November 8, 2007 at 18:15:16
OtheHill:
I tried without success to remove all three of the channels. After continuing to try to delete each one, I had one of each left so I rebooted. No change. Also the channels are listed as below:

Intel(R) 8280 1EB Ultra ATA Storage Controllers
Intel(R) 8280 1EB Ultra ATA Storage Controllers
Primary IDE Channel
Primary IDE Channel
Secondary IDE Channel
Secondary IDE Channel

Just noticed a new post, I will read it, but not in a hurry to do anything with regedit as I do not feel qualified. Please hang with me for a while longer. Thanks much.

srloren


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#24
November 8, 2007 at 18:21:20
beckrl:

I can run sfc /scannow but I believe I did that a couple of days ago. Will do again though.

I am a bit afraid to edit the registry as I an not sure of values and keys.

My original error code was error 39. The link you refer me to is error 31 I believe.

Will run sfc again but will wait for a while to see if OtheHill has anything to add. Thanks much beckrl

srloren


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#25
November 8, 2007 at 18:41:54
Hey guys, I copied all the inf files like the instructions stated to a floppy, went in to update the driver for the cd rom drives and when I checked on the box to look in removable drives, it immediately said the Wizard could not find a better match. I think it was too quick to have really looked at the inf files on Drive A. Perhaps I had better reinstall Windows. God I hate to do that, it is such a pain. But if you guys think I should do it I will. Maybe first I should try to do what beckrl suggested in
Regedit above. If he could just elaborate a bit more so I feel comfortable with it. I have deleted instances of different programs in Regedit before successfully, but not always comfortable with it and have had to reinstall because of a misstep. Thanks much both of you for sticking with me all this way. You both are too kind to help me. This has been a long post but I appreciate it more than I can express. I will wait to hear from you guys before I proceed.

srloren


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#26
November 8, 2007 at 18:45:04
Wow, I am losing it...can not run sfc without a CD Drive working...Duh.

srloren


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#27
November 8, 2007 at 18:47:27
I haven't played with an Intel chipset system in some time but the listings don't seem correct.

Sometimes deleting upper and lower filter values. I have read pros and cons on this procedure so I can't advice you one way or the other.

There is something else that you can explore. ASPI layer drivers. Go to the link below and read the entire section on ASPI drivers. Have you installed or removed any burning software like Roxio or Nero recently?

http://aspi.radified.com/


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#28
November 8, 2007 at 18:55:19
Yes OtheHill I have installed Nero recently but it was a month ago or so. I will read your suggestion. Also I did not think about reinstalling Windows without a working cd drive. I looked into my bios and I can boot to a thumb drive. I have a Gig thumb drive but don't know if all of the Windows CD will fit on it. I assume since I can boot to it if I can load the entire CD Rom on the thumb drive, I can reinstall Windows XP...No. I will bo read now. Thanks again.

srloren


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#29
November 8, 2007 at 19:10:02
Wait a minute. Are you now saying the CD drives don't work even before you bootinto Windows. I thought we were just dealing with a windows issue. Try booting to the WinXP CD. You can cancel the installation if it starts. Or you can try any bootable CD.

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#30
November 8, 2007 at 19:18:04
Thanks OtheHill....no we are only dealing with Windows and Device Manager. Did not mean to alarm you. I thought I could not even boot up but will try it now and get right back to you.

srloren


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#31
November 8, 2007 at 19:43:12
I can boot to windows CD so you are right, my problem is with Windows...that is a relief. What do you propose next. I have not tried to edit the registry and will need a little help before I attempt it. Or I can always re-install the OS. But I really would like to find out what caused this mess in the first place. Another thing I would like to know is why System Restore did not function?
I will wait again for a while. You guys have been great and please beg off any time you want to. You have been so generous with your time and expertese. Thanks again very much.

srloren


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#32
November 8, 2007 at 19:46:52
Did you read the info about ASPI layer drivers. Have you backed up all your personal files?

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#33
November 8, 2007 at 20:07:31
Yes I did read the info on the ASPI drivers. All of my must not lose files are on an 80 Gig removable USB hard Drive, which I backup to every time I save these files to my harddrive. I did install the ForceASPI batch file but only after I did the dumpASPI batch file, it found no current ASPI drivers on my system...I guess it is a Windows thing.

What do you think about doing a Repair from the Windows CD? I forget if you do it from the first instance you can repair or wait untill all the drivers are loaded and then do the install or repair? Which is it? Should I do this next? I really do not look forward to a clean re-install. Thanks again guys.

srloren


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#34
November 8, 2007 at 20:35:13
You skip past the first prompt to repair. That will take you to the repair console. If you want to perform and system repair you wait until you get to the install screen and say yes. Then Winodws will scan the system and state it found a previous installation of XP and give you choices at that time. Choose repair existing. This will return the system back to the same state as when you installed XP the last time. You will need to reapply all service packs, updates and programs. The only thing it really saves is the My Documents folder, which you have backed up.

Why don't you try installing the ASPI drivers. If you have Nero on the computer you should have some ASPI on there. How do you know you don't have any ASPI layer drivers? Try a find using wild cards. *ASPI.*, ASPI*.*, etc. Should have three or more files.


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#35
November 8, 2007 at 22:35:53
OtheHill:
I do have Nero installed on my computer but the dumpASPI batch file did not find them. If it did find them it is supposed to back them up and save them under a different name. I just did a search and I have ASPI Drivers on this computer.

srloren


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#36
November 8, 2007 at 22:39:45
I found three files but no WoW file. I did see a WOW file on the NT version of ForceASPI. So maybe I don't need it with XP.
I don't know. I am going to bed...maybe it will look more promising tomorrow. Thanks guys very much.

srloren


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#37
November 9, 2007 at 05:28:31
Here is a small regtool http://aumha.org/downloads/cdgone.zip
Make a restore point first.
Unzip then double click on cdgone.reg
then reboot.

You still unsure about regedit you can try removing the cdroms from device manager and uninstalling the nero software or any others then reboot.


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#38
November 9, 2007 at 05:34:59
The issue is sometimes programs like Nero remove the versions of ASPI layer drivers and replace them with thier own. Other hardware uses ASPI Layer drivers too. Scanners for instance. Do the versions on your computer match the files you found. You may need to look at advanced settings.

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#39
November 9, 2007 at 13:26:42
beckrl:
I am having a problem after running the small reg tool. The Registry will not open. I am going to go into safe mode and see if I can open with the backup.reg I created prior to using the tool.

OthHill:
I do not know if the aspi files are the same as the ones before I ran the ForceASPI program. It now appears that I will have to do a Repair or possibly a clean re-install. If I have to reinstall my programs after a repair, I don't see any advantage to doing a repair but should go ahead with the clean re-install. Is that correct? I will wait for a while to hear from you fellows. Thanks again for all your work on this post.

srloren


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#40
November 9, 2007 at 13:50:05
I would have suggested a clean install long ago but you seemed to want to find the cause. No harm in exploring how to repair issues. If you are growing tired of the process, by all means re-install. I would just caution you to verify your backup drive is functional and the files are good. Try opening a few to verify. You still have the original versions available on this drive, correct? Disconnect the External during the install process. I would format the partition.

A good practice to get into is to create a restore point before installing anything new. That way you should be able to revert back to the old settings.

This issue with the ASPI Layer drivers and the upper and lower filters seems to crop up periodically and then die away. I suspect this is an issue that may need more MSoft attention. This issue can minifest itself in two ways. First is the drives don't show in Windows at all, second is they show but don't fully function. No one fix seems to cure all similiar problems.


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#41
November 9, 2007 at 14:04:45
Loren Sr
Did you try removing cdroms and uninstall nero software?

If edit of Registry did not work for you then you may save time by a clean install of Winxp.


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#42
November 9, 2007 at 18:13:13
Thanks much Gents, I am going to do a clean install...I really did want to understand why this happened but life goes on. I did remove the cd drives and boot up and then close and reconnect them with no good result. Nero is on my computer but it is not in my Remove Software list. I don't know why. Thank you guys soooooo much for your time and patience. You are the best. You will probably see my posts for help again I am sure. All this is happening when my son needs me to create a small web site and some Thanksgiving cards so I have been going back and forth. Take care guys.

srloren


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#43
November 9, 2007 at 18:18:43
Good luck

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