Dropped 1TB USB HDD & now it is not working

May 6, 2011 at 09:26:19
Specs: Windows 7
Dropped a seagate 1TB expansion hard drive. It powers up and sounds as though it is trying to connect. However my computer pulls it up as (g): drive and it won't open. There isn't a clicking noise, but I do need to get the data off of it. Suggestions? i've heard the casing on these seagates can be the problem. I was wondering if i took the drive out the casing and hooked it up to a different mother board if I could retreive it's data?

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#1
May 6, 2011 at 10:08:49
Look for the drive in Windows Disk Management. If it shows there, post all the information listed for it.

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#2
May 6, 2011 at 10:53:45
When i click disk management under computer management it says trying to connect to virtual disk service and then after a little it says computer management not responding.

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#3
May 6, 2011 at 10:57:23
Try again without the external connected and if your then get to Disk Management connect the USB drive at that time. This will tell you if coincidentally you have a problem with Disk Management or the external is causing that.

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Related Solutions

#4
May 6, 2011 at 11:02:12
okay when it's not plugged in it comes up with my (c):, system, recovery (d):, etc.

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#5
May 6, 2011 at 11:47:25
While it is up plug in the USB and see what happens.

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#6
May 6, 2011 at 11:58:09
Plug it in...tries to load and then computer management says not responding.

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#7
May 6, 2011 at 12:10:25
Then your only option is to open the case and try to connect the hard drive directly to your computer. An easy way to do that is to get the adapter linked below. Or if your computer has the fight connections (desktop) you may be able to connect it internally.

http://www.newegg.com/Product/Produ...


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#8
May 6, 2011 at 12:19:41
So if i buy this adapter I should be able to connect the hard drive from the external portable expansion seagate (or whatever) directly to my computer, correct? From there I can open it up and retreive the files?

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#9
May 6, 2011 at 12:23:29
"From there I can open it up and retreive the files?"

No one can answer that. If the drive is bad, it's bad. If the data is crtical, you'll have to take it to a pro for recovery & pay a small fortune.


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#10
May 6, 2011 at 12:48:57
So if I try out my chances with the adapter and cannot retreive the files, will it make it worse/harder for a pro to recover them? i guess what I'm asking is does it hurt to try the adapter first?

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#11
May 6, 2011 at 13:00:13
No, if you don't hear any noise when connecting it, either it is not rotating or there is no parts that are rubbing together. So, connecting it should not hurt.

You may now understand the importance of making backups of your important files. If you can't access the hard drive yourself I think you will give up on having it done professionally due to the price and still no guarantees.


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